Question about Plantronics PL-CS50 Professional Headset

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Plantronics cs540 person on other end can not hear me

Posted by Anonymous on

4 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

chris252
  • 84 Answers

SOURCE: Plantronics 510

maybe that is why this product is discontinued

Posted on Mar 31, 2008

  • 608 Answers

SOURCE: Problem for Plantronics CS50 Wireless Headset

The following is a cut from Plantronics web site. I hope it helps, It's just possible you have missed a setting, such as the mute switch.

The CS50 has both transmit (how you are heard) and Receive (how you hear) controls on the unit itself.

The Master Transmit controls are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting. You can fine tune this setting with the Plus (+) and minus (-) buttons on the back of the base that are above and below the picture of the microphone.

The Master Receive setting is on the back of the base (below the picture of the microphone) there is a 1234 switch 1 being the highest setting and 4 being the lowest setting. You can fine tune this setting by using the volume control on the headset itself. This is the rocker volume wheel on the back of the headset (opposite of the microphone).

The headset volume control also doubles as a mute switch if you press it in, instead of rocking it back and forth.

There are also configuration settings on the left hand side of the base. This is a dark grey dial with a 1234 on it. There are notches to the right of this dial. Whatever number is lined up with the notches it what setting you are on.
This needs to be set to the clearest setting.

There is a silver button on the headset itself which is your “Talk button”. This is what you press to use the headset and or transfer the call from the headset back to the hand receiver.

There is also a switch on the right hand side of the base which is your the IntelliStand feature.

When the CS50 is used in conjunction with the HL10 handset lifer you can enable the IntelliStand feature.

The IntelliStand feature senses when the headset has been removed or placed into the CS50 base unit which automatically activates the Handset Lifter and enabling headset/handset mode to answer or end the call.

There is a switch towards the bottom on the right side of the base unit that will switch the IntelliStand feature On and Off.

Posted on Apr 11, 2010

wb91
  • 126 Answers

SOURCE: I can hear the person

Try using the headset on a different phone. This will narrow down if it's a compatibility issue with your phone or a defective headset. If you pair to a different phone and experience the same dead microphone, that means the headset is the issue. If it's less than a year old, you can have it replaced directly from Plantronics. Plantronics tech support can be reached at 1-800-544-4660 x 5538.

Good Luck from Headsets Direct!

Posted on May 18, 2011

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2 Answers

I want to buy Plantronics CS-540 online. Recommend a credible website.


Well buying Plantronics CS540 is an excellent choice. You can find various websites online which are offering Plantronics headsets online. I do not know your geographic location but if you are in US then I would suggest that you should check HeadsetZone, Telegiants.com as they usually offer headsets at the most affordable price.

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Sounds like a setting issue, i.e. you have your blue-tooth on mute. Check the instruction manual and turn mute off!

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Check what protocol the devices use and accept. There are about 10 protocols from 1.0 to 4.2 sometimes they are not comatible at all.
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Hello, if they are hearing echo, you are speaking too loud. Or have the receiver too close and talking too loud. Or the person on the other end of the line has phone line problems.

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This is going to be the charger or the battery. I am going to bet that that charger went bad it this is not that old.

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Try using the headset on a different phone. This will narrow down if it's a compatibility issue with your phone or a defective headset. If you pair to a different phone and experience the same dead microphone, that means the headset is the issue. If it's less than a year old, you can have it replaced directly from Plantronics. Plantronics tech support can be reached at 1-800-544-4660 x 5538.

Good Luck from Headsets Direct!

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Plantronics 510


maybe that is why this product is discontinued

Mar 31, 2008 | Plantronics 510 Voyager Headset - PLN-510...

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