Question about Western Digital My Passport Essential WDBACY5000ABL 500 GB External 5400 rpm - USB - 2.5 ... Hard Drive

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How do I access my photos on the wdbacy5000abl-01?

I have a MAC.

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I hope you did not put all your photos on that drive.
MAC wants a different format. If you want to use an external hard drive on two systems, like MAC and Windows, you best format the drive with EXFAT. That is compatible with both systems. You still will have problems saving big files like bigger than 4 GB, because EXFAT does not support these large files. Don't start formatting the drive, before you are 100% sure you have all the pictures save on another device.
You also should check if the drive is not password protected and if the files are boot encrypted.

look to the last line of my screenshot, last two words between the brackets.
Apple does not (yet?) support NTFS
How do I access my photos on the wdbacy5000abl-01? - 5999454a-a259-47f1-8d56-59a07ef56b06.png

Posted on May 14, 2014

Testimonial: "Thank you. Yes, I put a lot of my pictures on that stupid external hard drive because my computer had to be repaired a few times. Oh no, I am sooo upset to know I lost my pictures."

  • 2 more comments 
  • Harrie May 14, 2014

    I'm not sure you lost anything. If you always had a MAC and the pictures came from the MAC, you could be right, but first don't tough the drive till you know for sure you did put them there with another computer. Because when your MAC can't read them! it will not say they are not there. If they were from a windows machine first, any windows machine can read them back. Just explain from what computer with what operating system your fotos came.

  • Charlene Cahen
    Charlene Cahen May 14, 2014

    Ok. I've always had everything from this MAC. I kinda wish they were from another computer! The things I saved from a windows computer I can view with no problem on my MAC. I just can't seem to find the MAC pics that were saved from my MAC. It's now an OS X 10.9, I am not sure what it was at the time I backed everything up. When I hook the external drive to the MAC, I can't click on iphoto to locate anything. That's the trouble I'm having. I appreciate your trying to help me.

  • Harrie May 15, 2014

    There are recover programms for files and pictures. Some firms of memory cards offering them for free. They just ask a part number or serial number of the card you own. These programms often also recover (if they are deleted, but nothing is written over them) photos from USB drives. But I'm afraid if your USB drive is formatted with NTFS you never did put them on the drive in the first place.

  • Charlene Cahen
    Charlene Cahen May 15, 2014

    Ok. I will look into it. Thank you for all the information!

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