SOURCE: Baby lock Ellegante 2 embroidery machine
try and look here
http://www.babylock.com/embroidery/ellegante/
there is a help section
SOURCE: error on Brother Innovis 4000d sewing machine
You probably need to take it in for service. Thread guide pulse motor (TG-PM) is jammed with thread. There is a new shield that that can install to keep this from happening again.
You can gently try to move it with the machine on and see if that works, it is the little shuttle that goes up and down on the front of the machine, it is probably stuck where you can see it.
good luck!
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