Question about Amazon Kindle Fire HD
I have tried to hold the button to reset my kindle like i have been reading about and it still will not turn on
First. Was it charged before this problem?
Second. Contact customer care. From your computer log onto Amazon.com. Look for Your Account along top of page, next to search bar. Click Manage content and devices. On right side of screen you will see Kindle Support, Kindle Help Home. Follow directions listed and you can get them to call and walk you through fixes.
Posted on May 13, 2014
First suggestion would be to make sure it is fully charged.
Posted on May 13, 2014
Maybe try taking it where you got it or take it to a computer store. Maybe it could be dead. Try charging it.
Posted on May 12, 2014
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Posted on Jan 02, 2017
Make sure the device is charged. The Kindle does not use a lot of power, I need to charge mine every three weeks only, but it eventually depletes. The power LED should turn from orange to green when fully charged.
If the Kindle still does not switch on using the slide-and-hold, it most likely is defect and is in need of a repair.
Only one other thing comes to mind: the Kindle 3 (6" display, black case) uses a patented sliding lock to hook into protective covers sold by Amazon. This innocent looking hooks are in fact quite nifty, they also act as power connectors to external lighting build into more expensive protection covers. The first series of non-lighted covers from Amazon has been reported to interfere with electrical internals of the Kindles. For later covers, this flaw was fixed.
If you feel you suffer from this problem, contact Amazon support by calling one of these numbers: Inside the United States: 1-866-321-8851, Outside the United States: 1-206-266-0927. They are usually quite forthcoming in helping customers.
Posted on Dec 31, 2010
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