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It doesn't need to read the cleaning CD as the act of looking for the tracks is enough to brush the optics clean. If that didn't work, you need a audio tech.
Please make sure your using the correct IEC cord that comes with your Mixdeck Express. Also make sure that your Mixdeck Express is plugged into a surge protector or power strip. If your symptoms persist, please contact Numark support by logging onto http://www.numark.com/support
If you was to turn the deck upside down you will see 4 main screws in the corners holding the silver top to the black chassis of the deck. undo these screws and carefully turn the deck over and lift the top off slowly. I say slowly because before putting it down (you might need someone to hold it for you) you need to un-clip the white plug and there will be a data ribbon stopping you from pulling the lid away. this is the strip you need to check both ends that the connections are clean and pushed in properly (the blue strip on the connector should be facing the middle of the circuit board) be careful not to snap the connector and make sure you push it into its socket straight and not at all at an angle or it could snap. put the white connector back in and pop the lid back on and turn it on to see if worked.
I have this same problem. I haven't found a solution anywhere, but a great workaround is using the Fader Start function - basically the moment the fader is slid into the main mix, the deck which you enable will start to play the tune. Hit the mode button, then select control, and turn on Fader start. It's actually really cool and allows you to do some ballsy mixes :) The deck will pause (or cue depending on the setting) once you bring it back.
just clean the contact using the contact cleaner..remove the shuttle then spray the potentiometer..do not use the oil base cleaner!! look for quick dry non-residue electronic contact cleaner
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