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Paper Jam Error message. No visible paper jam. error message continues. what next?

Paper jam message continues even though no visible paper jam. error message continues even after unplugging machine and data cord. What is the next step to resolve?

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6ya6ya
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Posted on Jan 02, 2017

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thumu
  • 69 Answers

SOURCE: False Paper Jam

Hello,

 

My name is Vikram Kumar Thumu, from India-Hyderabad. I have seen your message on the issue related to Paper Jam error messages even though there is no paper jam in printer . I would like to provide my suggestions on the issue. I hope that this should work for you and will resolve the issue.

 

This issue could happen if there is an issue with any small paper jam in the Printer, or due to the communicational issue .

 

To isolate the issue, I recommend you to perform below steps.

 

Steps are:

--------------

 

1. Power OFF printer and then please Disconnect the Printer from Computer and then disconnect the Power cable of Printer from wall outlet.

 

2. Check thoroughly in Printer that there is no small piece of paper in the Printer.

 

3. Let the Printer be disconnected and idle for 5 minutes.

 

Meanwhile please perform further steps on Computer.

 

  Note: The below steps are applicable if you are using WINDOWS 2000/XP/VIsta Operating system in  your PC

 

  Steps are:

--------------------

 Perform the below steps to restart the print spooler :

1. Click Start>Run

2. Type services.msc

3. Click OK

4. A Window will pop up with so many services listed.

5. Scroll down to locate "print spooler" in the list, right click on it and click "Restart"

6. Restart the Computer.

 

Once if you are done with steps, please connect the Printer and then Power ON Printer and check the issue.

 

This should resolve the issue for you.

 

 If you need any further assistance on the issue, you can mail me at thumuvikram@rediffmail.com . I'll be glad to help you.

 

Bye.

Posted on Oct 20, 2007

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Thanks, tried all the maintenance options including cleaning the rollers. What I have found worked very well was to bin the printer and purchase an HP model!

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The way you describe your error, it seems that there is still some residual paper stuck inside the printer that may cause subsequent paper to be mis-aligned.

Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

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