Question about Hitachi Touro Mobile Portable External 1 TB 2.5" Hard Drive USB 3.0, 5,400 RPM

2 Answers

How do i view the backup from my previous computer ? i can see the photos from my iphone and one pdf file, the files from the computer are "protected"

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  • Harrie May 12, 2014

    Hi eortiz , I want to help you with your problem, but I need more information from you. Can you please add details in the comment box? Whit what computer did you put the files on the drive, and with what computer do you have the protection problem?

  • eortiz
    eortiz May 12, 2014

    I had an HP Pavillion with vista, i backed up what i thought to be documents onto touro mobile 1t. i see files from my iphone and a random pdf file but the rest of the stuff is "protected"

  • eortiz
    eortiz May 12, 2014

    i am trying to open on windows 7

  • eortiz
    eortiz May 12, 2014

    duh. the files are zipped. i unzipped them and it works. thanks for your help.

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Eortiz:
From your provided information, you " backed up" these files.
If a backup program was used, then you may need to install same program on your new system.
Backup programs generally save as a special compression / writing format recognition..

"Protected Files " could = specific program access required
OR creator Log In ID and Password required
OR the file itself may be locked by the creator ( within the program itself ) EX: Word file access limited / locked by file creator

If files were " copied " to external device, then Windows 7 - when external drive is attached should offer to ( attempt to remove password protection ) open files. While the list would be visible, sub-folders and most files would be inaccessible for normal / future use.
( they would display name, date and "0" size )

If you used Windows Vista back up,
In Windows 7 machine, Create identical Login ID with Same Password that was used during original back up creation
Restart machine ( cold reboot )
Login to Win7 system using this newly created Login & Password
open Windows backup and Restore. Windows 7 should restore to the device location you direct.

Hope this helped.

Posted on May 12, 2014

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  • Hitachi Master
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Eortiz, did you try to read the files with a windows PC? Because when you connect the external drive to a PC you should be able to view the files and even be able to change the attributes like read only and hidden.

Posted on May 12, 2014

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