Question about Seagate Backup Plus Desktop 2TB USB 3.0 External Hard Drive

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Where has my storage device gone?

I have connected the above model & it was found by my laptop. I then decided to try it out & moved a folder of pictures into it & checked that they had reached the destination. When I went back to my pictures folder to begin to send more across the device has vanished from the list of available places to send & it is no longer listed in 'my computer' as an available drive. Please can you suggest where I might find it? Thank you

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First, reboot your computer; does the external drive reappear in My Computer ?

Go to DiskManagement (Start>Computer (right click)>Management>DiskManagement. Does the disk show up there ?

Check your USB system (Start>Computer (right click)>Properties>DeviceManager>USB controllers inW7; XP same except choose Hardware>DeviceManager); is a Mass Storage Device shown there ? Is the USB 'eject' icon shown on the system tray at the bottom right of your screen (small greenish square) ? If not, then suspect a connection problem. If your computer is recognizing the disk in your USB system but not in the other tools, your drivers may be corrupted. This simple to fix (report back if this seems to be the case)
Check your USB cable is plugged in at both ends. Try a new/different cable. The cable should be as short as possible. Try a different USB socket on your computer. Verify that the cable isn't loose in the disk housing. USB 3.0 connections have often been reported to be mechanically weak and susceptible to breakage. If the socket on external drive is broken, then a return to manufacturer/retailer and replacement may be necessary. Often a consequence of this is loss of data. ALWAYS KEEP BACK-UPs.


Posted on May 12, 2014


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