Question about Canon Cameras

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Get message Lens error, restart camera

Camera got wet recently. The battery was charged but when the camera was turned the lens extended and the above message came on screen then the screen went blank? The message is seen each time the power putting is pressed.

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  • Canon Master
  • 6,702 Answers

Not much you can do. Switching off the camera and then on, is like a cod boot from a computer.
You could try to remove the battery for a few seconds, and then reinsert it. Then you should investigate why the lens stays out. Is it because of a mechanical problem, or came some dirt between the barrel, while the camera got wet? Try to remove any obstruction. feel if the lens can move by gently moving the barrel a little. If it goes. Don't apply force, because you could damage the mechanical or electrical parts in the lens barrel.
I hope it works. Don't forget: the battery should be charged fully.

Posted on May 12, 2014

  • Michael Keenan
    Michael Keenan May 12, 2014

    Thanks Harrie, the camera was in its case when it got wet so there is no debris around the lens. The battery is fully charged. The camera has been in rice for about 5 days. I am thinking maybe corrosion has set in already?

  • Harrie May 12, 2014

    Michael, you could be right. But as long as the lens barrel is out, you could try to clean it and try to move it. If water is in the inside, even the rice won't prevent corrosion. Next time anything valuable falls in the water, put it in a bag and bring it straight to a specialised repair centre. You can't wait for hours. But again, give it a try, by turning and pressing on the lens barrel. I keep my fingers crossed.

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SOURCE: A460 lens error, restart camera

The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on Jan 03, 2008

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SOURCE: lens extended can't take pictures

The only thing not functioning was the lens I could turn on off see menus etc but could not take a picture and the lens would not retract - My husband cleaned the battery terminals on battery & in camera -IT WORKED !!!! good as new -

Posted on Apr 06, 2008

  • 15 Answers

SOURCE: canon powershot a460

I have a Canon A460 that does this every now and then. Usually if I removed the batteries and put them back in, it does the trick. If that doesn't work, and the camera will stay on, try resetting it. Click Menu> Tools and then scroll all the way to the last option Reset All. Good luck!

Posted on Jan 17, 2009

ginko
  • 19396 Answers

SOURCE: Lens error, restart camera

Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Posted on Jul 05, 2009

  • 64 Answers

SOURCE: Lens error: restart camera

If you get that message the lens is stuck.
You should take the camera to a repair center.
They should repair it under warranty.
I have seen this problem a few times already. 

Posted on Sep 12, 2009

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