Question about Dell 3010cn Laser Printer

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Problem with Dell 3010 CN, error message 010-397, Restart printer, Reset fuser. I have tried switching off and on only to get the same error message. How do I go about resetting the fuser or does it require specialist input.

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  • Expert
  • 76 Answers

Sounds like a software issue? Uninstall the drivers. And reinstall after restart?

Posted on May 12, 2014

6 Suggested Answers

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Posted on Jan 02, 2017

SOURCE: Dell 3100 CN replace drum cartridge

Google is your best friend

Posted on Jan 15, 2008

SOURCE: My Dell 962 Photo Printer gives error when trying to photocopy.

Hi,

The issue you are experiencing with your printer i.e error 2200 is related to "Scan Carrier Stall error" I believe the steps mentioned below will fix the issue,

1. Unplug the power cord from the wall socket.
2. Disconnect the power supply from the back of the printer.
3. Wait 15 seconds.
4. Reconnect the power supply to the back of the printer.
5. Plug the power cord back into the wall socket.

  1. Go to www.support.dell.com.
  2. Click on Drivers & Downloads.
  3. Under Option 2: Select a Product as printers .
  4. Locate the printer(s) 962 printer and click Go.
  5. Select an Operating System that is installed in your computer then choose downloads and look for Firmware.
  6. Download and install the firmware, then restart the computer and the printer, however please make sure that you do not restart your computer and the printer when the download and the installation is in progress.
I would appreciate if you could let me know if you have refilled the black cartridge, cause Dell printer often give error messages if the cartridges are refilled and not replaced with an original Dell one. If you have done so please replace the cartridge with a genuine Dell cartridge.

Regards
Malik Khan




Posted on Jan 26, 2008

Corysf62
  • 188 Answers

SOURCE: 010 397 Error Message on Dell 5100cn

The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Posted on Oct 02, 2008

  • 1 Answer

SOURCE: RESTART Printer

The new magenta cartridge you put in is bad. If you put the old one back in then you get the low toner message. Take the new cartridge back and get another new one.  I found the answer on the dell troubleshoot website

Posted on May 18, 2009

brett207
  • 231 Answers

SOURCE: Dell printer will not print. Receiving message: fuser error

Fuser error usually means that the heater element has blown, or is not functioning properly.
The device will usually lock itself out to prevent any risk of overheating and causing a fire
You will need a technician to fix this

Posted on Feb 02, 2010

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1 Answer

Reset fuser message on dell 5130


Johnathan, Reset the life counter:
  1. Enter the printer's tech mode by quickly pressing the sequence of keys Menu > Up Arrow > Left Arrow > Tick > Right Arrow > Cancel > Menu. If tech mode does not appear, Re do key sequence again as quickly as possible. A delay in pressing the keys will stop the menu from opening.
  2. Select tech menu , data setup, Clear fuser count.
  3. Restart the printer.
  4. Check the attached links,instruction and guides, Good luck
    "I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
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Replacing the Fuser on Dell 5130cdn Laser Printer

https://www.sosnfl.com/wp-content/uploads/2014/12/Dell-5130cdn-Users-Guide.pdf

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Reset fuser reading in window display what should I do


Open the fuser door and pull the fuser unit out, top of printer or top rear. Should see 2 oval looking handles I believe they are blue, grab the handles and pull the fuser should pull straight out. Then re-seat it back in to printer. And by the way do this procedure while the unit is sill turned on.

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My Dell 3110 Colour Laser Printer comes up with the following message - Reseat Fuser Contact Support 010 - 390 Restart printer


There's not much on the web about this error message, but it does say to reseat the fuser. I found a writeup (with a picture) on how to do this.

http://en.community.dell.com/support-forums/peripherals/f/3528/p/19309114/19606748.aspx

Make sure that your printer is unplugged while you do this, also be aware that the fuser gets quite hot while it's printing and stays hot for a few minutes afterwards. Don't burn yourself! While the fuser is out you may want to blow out the dust from the printer with a can of compressed air.

If reseating the fuser doesn't get rid of the error message call Dell technical support at 1-877-293-1197.

Hope this helps

Please rate this solution, thanks!

Mar 09, 2011 | Dell 3110cn Laser Printer

1 Answer

I have a Dell 3010 that has error msg paper jam fuser 077-104. I cannot find a paper jam anywhere in the printer. I turned it off, unplugged, checked under drum, opened all doors and checked everywhere....


you need to check the fuser, sometimes a small piece of papaer or a label stick on he fuser in order to do this you need to open the back and top cover. or take the printer to service

Aug 21, 2010 | Dell 3010cn Laser Printer

1 Answer

Error code 010-397 dell printer 5100. Have change fuser and restart printer keeps coming up as error message


) The fuser gets very Hot!! Let cool for 10 minutes after turning off the power and unplugging the copier!

2) Pull the two blue locking tabs forward and remove the fuser unit. Reinsert and push back on the tabs to lock back into place. Sometimes just reinserting the fuser will allow the catch on the locking tab to function correctly and push the trigger on the sensing unit. Turn the copier back on and pray the error code doesn't reappear..
3) Mine reappeared. Evidently the catch on the fuser unit was still not pushing the trigger forward, causing the copier to surmise that no fuser unit was installed.

CBR Tech Solutions or http://www.cbrtechsolutions.com

Oct 14, 2009 | Dell 5100cn Laser Printer

1 Answer

Dell 3010 cn error message 093-960


Try reseating all the toners. Often times when one isn't seated 100% correctly it causes errors in others. Typically the black cartridge affects the Yellow sensors.

Feb 19, 2009 | Dell 3010cn Laser Printer

1 Answer

RESTART Printer


The new magenta cartridge you put in is bad. If you put the old one back in then you get the low toner message. Take the new cartridge back and get another new one.  I found the answer on the dell troubleshoot website

Feb 03, 2009 | Dell 5100cn Laser Printer

1 Answer

C0500 Code in Dialta 3010


Clearing C5XX codes on Minolta Di2010/2510/3010/3510:

1. Push Warm Restart button (small button on right side of control panel. A small dot should appear on the left edge of the touchscreen.

2. Enter "3" on the keypad. This should get you the Initialize menu.

3. Select "Trouble Reset" at the bottom of this menu.

That should do it.


Jun 12, 2008 | Office Equipment & Supplies

5 Answers

010 397 Error Message on Dell 5100cn


The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Apr 04, 2008 | Dell 5100cn Laser Printer

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