Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

Open Question

I have dyson 14. Looks like it looses suction on small particle. The motor works well, the filter cleaned, nothing stuck. I switch between bare floor and carpet, it still works the same way that means couldn't pick up tiny lints . There must be something wrong when It is switch to carpet level. How do I fix this problem? Is this has something to do with the belts or clutch? Please help .

Posted by Anonymous on

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad
  • 1 Answer

SOURCE: Dyson won't go back into upright position to engage suction

The dyson.com website had a solution for this particular problem. Just press in a button in the area around the right wheel while lifting the rear of the vacuum up. This allows the base to roll forward enough to go back into the upright position. I did this and it worked. All fixed.

Posted on Jul 09, 2008

Ad
VacuumRepair
  • 438 Answers

SOURCE: Loss of bare floor pick up

Hello,

There are several things that this could be. Probably the most common problem that we see when customers come in with this problem is actually a fairly simple problem to fix. Here are just a few things that this could be.

The fist possible problem sounds like the most probable to me, just because of the fact that you said you had just replaced the clutch, and therefore you had to remove the bottom sole plate. This is a VERY common problem actually.

Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


9739790.jpg
Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


8b33cd4.jpg

be63721.jpg

If you are getting suction power from the hose, but the vacuum still doesn't pick up on the floors, I think that these solutions should fix your problem. If you just replaced the clutch mechanism, the roller brush should be fine, but turn the vacuum over on it's side and make sure that the roller brush is actually spinning while it's on carpet mode. If none of these problems fixed your Dyson, please use the Clarification Request, or leave another comment here on the Fixya repair page, and I'll be happy to further diagnosis the vacuum cleaner with you.

I hope this was helpful to you. If so, please be sure to rate the repair as helpful by clicking the thumbs up icon in the top of the repair page. This is what keeps Fixya repair professionals like myself continue posting these detailed repair solutions for free. We really do appreciate when someone recognizes the work you've done. Thank you very much,

Chris J.
GoVacuum

Posted on Apr 05, 2010

Dysonteam
  • 167 Answers

SOURCE: Dyson upright, no suction at bottom in carpet or

Hi its Darran at Dyson.

It sounds as though the machine is blocked. with the machine switched off, check the base of the machnie by removing the soleplate and clearing any obstructions. With the soleplate removed, you will be able to check the internal hose and clear any threads or hair trapped around the brush bar.

If you would like a step by step guide, visit the Support section on our website at www.dyson.com.

I hope that you find this information useful.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 22, 2010

  • 53 Answers

SOURCE: older dyson dc 14 control knob for swithing from carpet to floor

Most likely you need to replace the clutch assembly. This video will show you how to replace it.

Posted on Jun 01, 2010

DysonInfo
  • 107 Answers

SOURCE: Dyson DC 14 Animal - The carpet brush does not

The brush will only spin when the machine is reclined. Not when the machine is stood upright.
If the brush doesn't turn when the machine is reclined, and the brush control set to "auto", you have a brush bar and/or belt problem.

Posted on Jan 21, 2011

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Dyson DC28 head/spinner does not spin in Bare Floor setting only


The brush roll is not supposed to spin when it's on bare floor setting

Mar 11, 2018 | Dyson Vacuums

1 Answer

Dyson canister DC39 - beater bar won't spin once it touches the floor


Some models have the beater bar driven by the airflow from the vacuum rather than a small motor. It takes a lot of suction to turn the brush roll. Make sure there are no restrictions which will reduce the airflow and suction. Replacing the filters may help if the vacuum motor still has adequate suction.

Sep 17, 2017 | Dyson Vacuums

5 Answers

I turn on the vacuum and it does nothing but when i put the brushes down is turns on and the brush motor runs.....but the suction motor won't do anything.......help!


You have power so it can't be the switch or power cord. It is most likely the motor or the cord from the switch to the motor that is the problem. Start by checking these areas first.

Mar 29, 2015 | Dyson DC17 Animal Bagless Upright Cyclonic...

3 Answers

Mt dyson has too much suction


Hi there, it's Jack at Dyson.

I'm sorry to hear you feel your DC40 has too much suction. This sounds unusual, and in order to help you resolve things we would need to take some further details about your machine, and the particular flooring type you're having difficulty with.

When you have your machine to hand, please call us directly so we can talk you through some simple troubleshooting checks to make sure everything is correct with your DC40. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Sep 27, 2014 | Dyson DC40 Animal Upright Vacuum -...

2 Answers

Brush roller works on carpet setting but not on floor setting. have already cleaned roller. suction is great. just won't do anything on floor setting (all 3 settings)


Check the arms that make the roller go up and down to achieve the settings. There may be something clogged in there.GOOD LUCK FRIEND

Sep 14, 2014 | Electrolux EL8807A Precision BrushRoll...

6 Answers

Hi my dyson dc18 has great suction from wand but when you got to use the vac for floors little suction but wand still got suction even while vacuming floors is it suposed to stop suction from wand


My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty

Apr 03, 2010 | Dyson DC18 all floors Bagless Upright...

2 Answers

My beater bar will not spin when the handle is lowered? But there's suction thru the hose when the handles upright


The motor that spins the beater bar is connected to a tiny switch, if that switch is not operating that could be the problem. If the motor is not spinning, that could be your problem (seized), or if you have a broken belt that could be your problem.

Hope this helps

Sep 25, 2009 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Way too much suction


Did you call Dyson?  Just call their customer service and see if there have been other complaints like yours.  I just got the same model and will be looking out for this.
Randy

Dec 02, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...

6 Answers

Dyson Animal-suction loss


Had the same problem twice and washed the filter to no avail. Called Dyson to troubleshoot, and in one minute they had me removing the purple plastic noodle shaped piece towards the bottom on the side (the next time it was the silver noodle on the opposite side). Inside was a bent pen and tons of debris wrapped around it that slowed the suction. Poked the debris out, and it worked perfectly.

Aug 30, 2008 | Dyson DC07 Animal Bagless Upright Cyclonic...

Not finding what you are looking for?
Dyson DC14 Animal Bagless Upright Cyclonic Vacuum Logo

Related Topics:

14 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18424 Answers

Samyfam
Samyfam

Level 3 Expert

379 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...