Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive
I have a Western Digital 500GB external hard drive which will not turn on. It is only one year old.
I have a funny feeling someone hereat work has accidently used a laptop power cable instead to power the hard drive as I have checked the voltage requirements and the laptop cord outputs 7 extra volts. I suspect this is the most likely scenario as it was working perfectly well yesterday.
There is no noise what so ever, or even a green light from the front when connected to its power cable.
Is there any reason why it won't turn on?
If it has been connected to the wrong cable, has this fried anything, or just blown an internal fuse perhaps, and if so can the data be recovered?
Am desperate to get all the data back. Very frustrating.
If nothing is broken inside the harddrive it is possible to retrieve the data, all you need to do is take the hard drive out of its housing and plug it into your dvd drives slots, eg, using the power supply cable and the cable that actually reads the info from the dvd drive. once this is inserted boot up computer and see if your computer reads it. i have personally done this with my broken external and it worked, but note it only seemed to work in the first dvd drive so you may have to unplug your first dvd drive.
hope i helped
Posted on Jun 23, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Dec 12, 2012 | Western Digital 500GB ELEMENTS 500 GB USB...
Jun 15, 2010 | Western Digital My Passport Essential...
Sep 15, 2009 | Western Digital 500GB ELEMENTS 500 GB USB...
Aug 23, 2009 | Western Digital My Book Essential 500GB...
Jul 27, 2009 | Western Digital My Book Office Edition...
Jul 25, 2009 | Western Digital 250GB ELEMENTS EXTERNAL...
Mar 10, 2009 | Western Digital My Book Essential 500GB...
Mar 10, 2009 | Western Digital External USB 2.0 80 GB...
1,463 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: