Question about Samsung RFG298HDRS 29 cu. ft. French Door Refrigerator Cool Select
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Posted on Jan 02, 2017
SOURCE: Samsung J845 error SE or 5E
I found the manual! The error is '5E' and, according to the manual, the fix is to clean the filter in the bottom front of the machine. But it took a bit more to fix my machine. Here is what I had to do...
First, use a coin to remove the cover on the bottom right hand corner of the front of the machine. Then you will find two cover or plugs, one big and one small. The small one is the 'emergency drain', the big one is the 'filter'.
Pull on the emergency drain plug and you will find that it is attached to a black rubber hose. Pull this out until it is fully extended, about 15cm. Then twist the plastic plug out of the end of the of the hose. Water should run out of the hose and (eventually) drain the bowl.
If no water comes out then the hose is either kinked or blocked. If the hose is fully extended then it is probably blocked. Twist and remove the big (filter) plug. A small barrel shaped filter is attached to the back of this plug. Lots of water will probably rush out if the drain hose is blocked. Make sure the filter is clean by washing it under running water.
Remove any debris that is in the cavity. When you look into the hole where the filter goes, there is a propellor right at the back, a small hole in the bottom and a larger hole on the left side. Make sure the is no debris in any of these places. Also make sure the propellor spins freely.
I had sand and small gravel filling the small hole in the bottom of my machine. It is nearly impossible to pick this out of the hole. However, this is the hole the goes to the black rubber emergency drain hose. Mine was completely blocked with sand, etc. I scraped what I could out of the top of the hole, but couldn't get much deeper than about 10mm. So I blew (very hard) into the black hose. It took some effort but eventually the sand and stuff burst up out of the hole.
To fully flush the hole and hose, I started the machine on rinse. The water starts to go into the bowl and after a few seconds water comes rushing down the hole in the left side of the filter cavity (and out all over the floor!) this also lets water go down the hole to the drain hose. I blew into the hose again a couple more times and the water bubbled up out of the hole and it flushed out the hose nicely.
The propellor was clear, but I can remember previously removing a hair pin from it, so make sure it is spinning freely and if not look for something stopping it.
Also check the hole on the left side. I found a curtain ring jammed up in there. It took sime getting out. I had to get a wire coat hanger and shape it into a hook that I could feed up the hole a little way. Then I was able to pull the curtain ring out. I could feel the ring with my finger, but couldn't get hold of it. When I got the wire hook on it, I had to pull hard to get it out, but it eventually came and (I don't think) I did any damage to the machine.
Once I had cleared everything out of the filter cavity, I made sure the water all flowed nicely. Then I put it back together and it has been working fine every day since.
I hope this helps others one day. I also have my manual again; if anyone else wants to check it out let me know.
Posted on Feb 05, 2009
This microwave is a piece of garbage and Samsung are a bunch of idiots. I have a solution but first I will vent. One day after my warranty ran out, I started getting this SE error. They referred me to an authorized repairman, who said it would be $200 just to come and look at it! Thats for a microwave that sold for slightly more than that new! Samsung refuses to offer any do it yourself help. Some guy who works on microwaves told me to order a new control panel. part DE94-01806C It was about 36 dollars and took about 10 minutes to install. If you want to save a little, for 24 dollars you can just replace the membrane. That requires removing the existing membrane with a hair dryer and then carefully applying the new one. Seemed like too much trouble so I went with the control panel.
Posted on May 18, 2012
Hi, I had the same problem and in my case the fix was easy. First the root cause: there is a ribbon cable inside the microwave that connects the control panel to the keypad, which is kind of folded. Over time, condensation will make two pieces of the ribbon cable stuck together, causing short circuit. The solution is to separate the pieces and put a piece of paper in between. First you need to access the control panel by unscrewing the top grill of the microwave. After removing the top grill, you will see a screw holding the control panel to the oven. Just unscrew that one and remove the control panel. You will then see the ribbon cable. Inspect whether it is folded and the two sides are stuck. If yes, just separate them and put a piece of paper in-between.
Posted on Dec 17, 2012
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