Mothercare have returned this stroller to quinny three times as it is absolutely impossible to fold. Even when the two buttons are fully depressed the frame just refuses to budge, however, the people at quinny just keep sending it back saying there is nothing wrong with it and basically just refusing to do anything about it! Honestly, whoever tests these strollers when they are sent in for repair must be the world's strongest men or something. Now just to add to my frustration the front wheel has started sticking it turns on it's side and i have to resort to dragging the stupid thing around corners and also in shops with smooth floors. I am at the end of my tether with this thing and am seriously considering just buying a new buggy from a reliable manufacturer who have better customer service. Quinny need to send all of their staff on a customer care course!!
Hi Kelly, Over the years we have seen customers having trouble folding the Buzz. Mostly it's a combination of factors that make a Buzz a bit stiff.
Most important is that the main silver central tube must be clean and preferrably lightly lubricated. (Put some WD40 on with a rag.)
The second point of attention is the grey release knobs: Remove (blow out) any sand or debris and spray in some WD40. Especially the knob on the left that is slide-push needs this attention. (Left-right viewed in the driving direction.)
These grey knobs have to be pushed firmly to properly fold the chassis. (The left one is first-slide-then-push.) When it folds and gives a loud 'clack' you didn't push them in far enough. We know from experience that this sometimes remains difficult for some customers.
Later revisions of the Buzz have slightly larger buttons that are somewhat easier to operate.
Your front wheel probably needs some care. At the side of the black plastic front 'fork' that holds the wheel you will find a small hole. Rotate the front wheel until you see a small button come by. Push it with a pointed object. (A small screwdriver will do)
You can now remove the front wheel from the black front fork. Clean the internals and lubricate, preferrably with a teflon loaded grease or teflon spray. (Spray is less durable than grease)
This will take care of your steering problems.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
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Make sure the buttons are fully engaged to unlock the mechanism - the audible crack sound is indicating to you that the locks are still engaged and you're forcing it to fold / unfold.
The button with the chevrons (arrows) on it should be pulled toward you. The button with the lines on it should be pushed in completely. Its easiest to fold the Buzz when standing in front of it so you depress the buttons and pull the knuckles toward you to fold it. If you hear a cracking noise, stop and release it, then try again.
I like a product called whizz mould and mildew remover have used this on many things before even on a mothercare pushchair hood but it was a waterproof hood so not as absorbent. Maybe do a spot test first somewhere inconspicuous.
This indicates it is not fully disengaged before fold is attempted. The clicking noise is to tell you that the fold should not be continued as it is forcing the pushchair and may lead to damage. Ensure the button is fully depressed and the other button is fully pulled forward before attempting to fold. If noise still audible the chassis needs inspection by engineers.
If you're in the UK please contact customer care on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to arrange chargeable inspection / repair work required.
If you're not in the UK please visit www.quinny.com and select the country you're in, then select "Contact Us" tab for enquiry to go through to customer care team for your country.
Please note we do always advise that oil based lubricants are not used on any Quinny product. Oil based lubricant will leave a sticky residue on the chassis which will attract dirt and debris to stick and cause additional issues. Always use furniture polish or dry Teflon spray (found in the laundry aisle of larger supermarkets) and a soft cloth to clean the chassis.
It sounds as though you're not quite depressing the fold buttons fully when trying to collapse it, so you're pushing against the natural spring of the chassis which is making it difficult.
The Buzz is easiest to fold when you're standing in front of it. Either remove the seat unit, or make sure it is forward facing and in the upright position before you start. Swivel the front wheel straight and lock it into position. Standing in front of the Buzz, push the left side button in until you can't make it go any further, then roll the right button toward you as far as possible. It should only require a small amount of pressure to fold the unit, but remember, due to the style of the automatic unfold you are working against it to fold it up. If you hear any clicks, pops or creaks, don't force it as you'll break the fold knuckles.
If this still doesn't work, give the chassis a good, thorough clean to make sure no dirt or debris is causing the problem. Use a dry Teflon spray (found in the laundry aisle of most supermarkets) or normal furnature polish with a soft dry cloth and give the whole chassis a thorough cleaning. Then as you're folding it down, follow the black plastic down the central tube as it goes toward the front wheel unit to make sure its totally clean. This should make it smoother to fold.
Failing that, the product will need to be returned to the engineers for inspection - which country are you in?
hi you can get a new wheel unit from quinny direct or eBay the folding is something else turn the buzz over and check the groove on the middle tube to see if it is clean try an oil like wd40 if that doesn't work it may need a re gas which can done by quinny
hi this is replaceable but you have to replace the handle and not just the cable easy to do look at this video for the mothercare my3/4 (same handle as quinny) http://www.youtube.com/watch?v=viSDFutpAOY
parts are available direct from quinny please let me know your country and i will post contact details for them
Hi, apply the brake.
Go round to front of buggy.
Hold the 2 large grey buttons on side of frame.
1 pushes down 1 pushes forwards do this & pull buggy down towards you, this will fold it as long as the brake is on.
Hi you need to apply the brake 1st. then stand at the front, there is 2 grey buttons either side of the seat on the 2 round bits. 1 you push down the other you slide forwards, keep hold of them & pull it downwards towards your feet. This will then fold down.
If you lock the front wheels and lower the handle bar to the lowest postition first, this will make the chassis as small as it can be. Remove the seat/car seat or carry cot if this is on the chassis.
Then, stand in front of the chassis, with the front wheels between your legs.
Push down the grey rectangle button on the left hand side, then pull toward you the right hand rectangular button then push this button downwards,
Then, withnthe two buttons still pushed in, with your full body weight, push the chassis downwards the floor until fully folded.