Question about Quinny Buzz Jogger

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Unable to fold and front wheel keeps sticking

Mothercare have returned this stroller to quinny three times as it is absolutely impossible to fold. Even when the two buttons are fully depressed the frame just refuses to budge, however, the people at quinny just keep sending it back saying there is nothing wrong with it and basically just refusing to do anything about it! Honestly, whoever tests these strollers when they are sent in for repair must be the world's strongest men or something. Now just to add to my frustration the front wheel has started sticking it turns on it's side and i have to resort to dragging the stupid thing around corners and also in shops with smooth floors. I am at the end of my tether with this thing and am seriously considering just buying a new buggy from a reliable manufacturer who have better customer service. Quinny need to send all of their staff on a customer care course!!

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Hi Kelly,
Over the years we have seen customers having trouble folding the Buzz. Mostly it's a combination of factors that make a Buzz a bit stiff.
Most important is that the main silver central tube must be clean and preferrably lightly lubricated. (Put some WD40 on with a rag.)
The second point of attention is the grey release knobs: Remove (blow out) any sand or debris and spray in some WD40. Especially the knob on the left that is slide-push needs this attention. (Left-right viewed in the driving direction.)

These grey knobs have to be pushed firmly to properly fold the chassis. (The left one is first-slide-then-push.) When it folds and gives a loud 'clack' you didn't push them in far enough. We know from experience that this sometimes remains difficult for some customers.
Later revisions of the Buzz have slightly larger buttons that are somewhat easier to operate.

Your front wheel probably needs some care. At the side of the black plastic front 'fork' that holds the wheel you will find a small hole. Rotate the front wheel until you see a small button come by. Push it with a pointed object. (A small screwdriver will do)
You can now remove the front wheel from the black front fork. Clean the internals and lubricate, preferrably with a teflon loaded grease or teflon spray. (Spray is less durable than grease)
This will take care of your steering problems.

Alternatively you can have a look at the Quinny Buzz All Terrain wheels. It's a sturdy drop-in replacement for the original wheel:
http://www.babycare.nl/quinny-buzz-all-terrain-voorwiel-p-1819.html

Please contact us through the contact form on our website if you need further assistance.

www.Babycare.nl
Erwin de Raad

Posted on Jun 23, 2009

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Hi if you go to dorrell direct they will sort out ,or supply any new parts,i have found them to be verry good

Posted on Jul 19, 2009

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Good Morning

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http://www.youtube.com/watch?v=6DYLOIa-Ik0

I think the demonstration of how to fold down the pushchair is at about 4:30

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