Question about Quinny Buzz Jogger

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Unable to fold and front wheel keeps sticking

Mothercare have returned this stroller to quinny three times as it is absolutely impossible to fold. Even when the two buttons are fully depressed the frame just refuses to budge, however, the people at quinny just keep sending it back saying there is nothing wrong with it and basically just refusing to do anything about it! Honestly, whoever tests these strollers when they are sent in for repair must be the world's strongest men or something. Now just to add to my frustration the front wheel has started sticking it turns on it's side and i have to resort to dragging the stupid thing around corners and also in shops with smooth floors. I am at the end of my tether with this thing and am seriously considering just buying a new buggy from a reliable manufacturer who have better customer service. Quinny need to send all of their staff on a customer care course!!

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Hi Kelly,
Over the years we have seen customers having trouble folding the Buzz. Mostly it's a combination of factors that make a Buzz a bit stiff.
Most important is that the main silver central tube must be clean and preferrably lightly lubricated. (Put some WD40 on with a rag.)
The second point of attention is the grey release knobs: Remove (blow out) any sand or debris and spray in some WD40. Especially the knob on the left that is slide-push needs this attention. (Left-right viewed in the driving direction.)

These grey knobs have to be pushed firmly to properly fold the chassis. (The left one is first-slide-then-push.) When it folds and gives a loud 'clack' you didn't push them in far enough. We know from experience that this sometimes remains difficult for some customers.
Later revisions of the Buzz have slightly larger buttons that are somewhat easier to operate.

Your front wheel probably needs some care. At the side of the black plastic front 'fork' that holds the wheel you will find a small hole. Rotate the front wheel until you see a small button come by. Push it with a pointed object. (A small screwdriver will do)
You can now remove the front wheel from the black front fork. Clean the internals and lubricate, preferrably with a teflon loaded grease or teflon spray. (Spray is less durable than grease)
This will take care of your steering problems.

Alternatively you can have a look at the Quinny Buzz All Terrain wheels. It's a sturdy drop-in replacement for the original wheel:
http://www.babycare.nl/quinny-buzz-all-terrain-voorwiel-p-1819.html

Please contact us through the contact form on our website if you need further assistance.

www.Babycare.nl
Erwin de Raad

Posted on Jun 23, 2009

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Hi if you go to dorrell direct they will sort out ,or supply any new parts,i have found them to be verry good

Posted on Jul 19, 2009

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This indicates it is not fully disengaged before fold is attempted. The clicking noise is to tell you that the fold should not be continued as it is forcing the pushchair and may lead to damage. Ensure the button is fully depressed and the other button is fully pulled forward before attempting to fold. If noise still audible the chassis needs inspection by engineers.

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Stand with the chassis in front of you so you have it facing you and you have the front wheel closest to you.

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Hello, I recently bought a quinny buzz 3 (second hand) and its very difficult to collapse the frame, but it's easy to open it back up. What would I need to do to fix the problem?


Good Evening

It sounds as though you're not quite depressing the fold buttons fully when trying to collapse it, so you're pushing against the natural spring of the chassis which is making it difficult.

The Buzz is easiest to fold when you're standing in front of it. Either remove the seat unit, or make sure it is forward facing and in the upright position before you start. Swivel the front wheel straight and lock it into position. Standing in front of the Buzz, push the left side button in until you can't make it go any further, then roll the right button toward you as far as possible. It should only require a small amount of pressure to fold the unit, but remember, due to the style of the automatic unfold you are working against it to fold it up. If you hear any clicks, pops or creaks, don't force it as you'll break the fold knuckles.

If this still doesn't work, give the chassis a good, thorough clean to make sure no dirt or debris is causing the problem. Use a dry Teflon spray (found in the laundry aisle of most supermarkets) or normal furnature polish with a soft dry cloth and give the whole chassis a thorough cleaning. Then as you're folding it down, follow the black plastic down the central tube as it goes toward the front wheel unit to make sure its totally clean. This should make it smoother to fold.

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I hope this helps.

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