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Take to Radio Shack they service radios but will charge labor+parts. If you recently bought them take them back and get new ones with your receipt in hand.
This was extremely difficult to find but I have located the manual for you on these walkie talkies. It will be easiest to just use the manual and follow the instructions. If you still have questions or problems please respond here and I will get back to you. Please rate my answer 4 thumbs up here on the site, it is very important to me. I would be forever grateful. Here is the manual:
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