Question about Casio Exilim Zoom EX-Z700 Digital Camera

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Lithium ion battery won't charge

I took the battery out of the box and plugged it into the outlet with the adaptor just like the instructions told me to. The problem is that it just continues to blink red and it won't charge. I don't think the battery could be old because it is a brand new camera just out of the box.

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  • Anonymous Nov 04, 2007

    casio has a problem with the np20 battery. i just bought one and it want take a charge called casio and the said there is a known problem with the battery and they are sending

    me a new one

  • Anonymous Dec 03, 2007

    I was told that they are having a lot of problems with these batteries. They are supposed to send me a new battery.

  • Anonymous Dec 25, 2007

    Have the same problem Called Casio Technical Support. Sending me a new battery. If this is a known problem, whay do they continue to ship camera with this battery and what guarentee do I have the new battery won't give me the same problem?

  • asonkar Mar 15, 2008

    Yes, I have the same problem. My camera is brand new and the battery charged only once, after that it never did. The charger just blinks red. This is really absurd.



    If this is a know problem, then Casio should practively do something on this. One more thing I noticed that the camera is rightly made in Japan while the battery is from China. They seem to be procuring batteries from China which is known for bad quality products or use-throw kind of products.



    I had really loved the Casio brand but now with such poor quality accessories I will never think of buying Japanese and obviously Chinese ones..



    Please do not buy this product as I am really pissed with such experience now!!

  • cms123 May 21, 2008

    I have the same exact problem with my camera. I've been trying everything thinking that I did not put the battery in the charger correctly or something similar, but all it does is continually blink red. Where can you contact Casio? I



  • Anonymous Aug 15, 2008

    Had the same problem, called the number everyone supplied and had a new battery on the way in less than 5 minutes. Awesome support.
    Thanks everyone!


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Known issue, battery needs to be 'shocked" back to life. Here's the fix:

"Hi,I just found a soultion on another website and it appears to have worked for me.Apparently the battery loses it memory when fully discharged,to fix this take a 9v battery and place the terminals + to + and - to - with the camera battery for 30 seconds or so then put the battery back in the camera and charge as normal.I just did this and it seems to be charging and the red light is solid.hope this helps."

Posted on Dec 06, 2008

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  • Ann Moynihan
    Ann Moynihan Jan 27, 2011

    unfortunately, didn't work for my battery, but all good. Maybe this really was just a dead battery, which btw came with the camera

  • Darren cooper
    Darren cooper Dec 25, 2014

    thats fabulous advice and worked a trick. we brought a new camera for a christmas present for our daughter and the battery wouldnt charge- it does now, thank you so much

  • Bryan Lambert Dec 26, 2014

    Glad to see after so many years this trick still working!! :-)

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I just tried the nine volt "jump start" and it worked !!!!!

Connected a nine volt wire plus to plus, and minus to minus, and let it sit for one minute. Then took it off, put it in the charger, and jiggled the charger a little. the flashing light suddenly went solid red, and now it is charging up.

Thank you thank you to the guy who found that.

Casio Camera, model EX-Z77
Battery: NP-20
Charger model: BC-11L

Sympton: When I had put the battery in the charger, it only flashes red on and off. Blinking, but not staying steady.

Solution: Took the battery out of the charger. Took a 9 Volt battery. Connected a wire PLUS TO PLUS, and another wire MINUS TO MINUS, and let it stand for 60 seconds.
Put battery back into charger, and then plugged it in.

It then worked.

Also note: This battery had been fully drained, and then left for a month before I tried to charge it. It was so flat, that the charger could not sense it properly, and would not turn on. A little juice jump from a nine-volt and now the charger can sense it in the charger, and it's charging up the right way now.

Posted on Sep 19, 2009

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Solutions 2,6, and 10 (the 9 V battery solution) worked for mine! I didn't have any wires or pliers lying around, so I fashioned two paperclips, one around each terminal on the battery, and just held it in place for about 30-40 seconds. Seems to be charging with a STEADY red light on the charger unit.

Posted on Dec 18, 2009

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YES! Add me to the list of people that the 9V battery fix has worked for. It took over a minute for it to get enough charge to work, and I had to use a paperclip to assist making contact with one of the plates. (I also called Casio customer service to try to get a new battery and, while she acknowledged this was a problem with those batteries, said since it was over a year since my purchase, I would have to buy a new battery.)

Posted on Dec 17, 2009

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I couldn't get a replacement battery because I had bought the battery well over a year ago. However, I tried the 9 volt trick and it worked. Thanks!

Posted on Mar 26, 2009

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9v bat works with any bat from any device, different times to get a good charge but usually a minute works everytime...

Posted on May 25, 2010

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I tried the 9volt battery solution and it worked ! I purchased a new battery for $45.00 returned it to the store!! thanks

Posted on May 21, 2010

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Just tried the 9V trick. Worked great! THANX! ! !

Posted on May 16, 2010

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9v totally works!!! had to hold it together for about 120 seconds, but once that was done, I was good to go!

Posted on Nov 11, 2009

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Holly **** the 9 volt battery works, I haven't use the camera in 2 years. thanks

Posted on Sep 29, 2009

Call Casio's tech support number: 800-435-7732. I had the same problem: red blinking light on charger, no green light, dead camera. They said they'd had problems with some of their lithium batteries and offered to immediately mail a replacement. Only needed the i.d. numbers on the back of the camera (didn't have the receipt in hand).

Posted on Dec 09, 2007

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The same thing happened to me.. I just called the support today. Did the people who called every receive the battery that the support said they'd send them?

Posted on Dec 25, 2007

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Woohoo! Worked for a 36 volt electric bicycle battery

Posted on Jan 08, 2016

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Add us to the list of successful "9 volt" users. Same issue as everyone else...30 seconds on the $1.87 "9 volt" and instant success. The battery is now charging.

Posted on Nov 20, 2010

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I too called about the battery not charging and told them my camera was about 2 years old. They almost begged me to say it was less than a year so they could replace it. I told them it might be and they said "let's go with that" and sent me a new battery. It wasn't registered before that so if you registered already they will have a record of the camera's serial number and date of purchase.

Posted on Jan 25, 2010

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I have no patience to call any tech support call center being in IT, but Icalled Casio Tech Support at 1-800-435-7732, and within less than 3 minutes, they were FedEx-ing a new battery out to me. Very simple process. And it was suprising to hear someone with native English on the other side of the phone. Just tell them you got the camera within a year. Beyond that the won't replace it. I also fixed the old battery using the 9-volt battery trick. Now I have 2 batteries.

Posted on Dec 27, 2009

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Same problem.. I've had my camera for a couple years; I'm living in Mexico for a semester, wasn't sure what to do... found the battery thing... I couldn't find wire here in this Mexican house and so I unraveled two wire hangers, and hooked em up + to + and - to - and held it for about a minute... plugged it in and SOLID RED. Immediately thanked Heavenly Father and all you smart people out there. THANKS.

Posted on Sep 19, 2009

Had the same problem, called the number everyone supplied and had a new battery on the way in less than 5 minutes. Awesome support.
Thanks everyone!

Posted on Sep 16, 2008

I have called for 3 of the cameras my family has. They say it is a known issue and the batteries each made it to my house within about 5 days. It was great service, but annoying that it was happening to every camera.

Posted on Feb 16, 2008

I tried that number but had no success in getting through, you may want to try 020 8450 9131, there sending me a battery now.

Posted on Jan 07, 2008

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I had the same problem too. My camera was working fine for almost a year and then the battery wouldn't hold a charge. The light kept blinking red in the charger and would never turn green. I called Casio Tech Support at 1-800-435-7732, and within less than 5 minutes, they were Fed Exing a new battery out to me. Very simple process. Since it is a common problem, they are quick to fix the situation. Of course, that is until this new battery dies. ; )

Posted on Mar 04, 2008

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