Question about Panasonic KX-T7731 Corded Phone

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Corded phone message light wont light up but i have messages

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The message waiting light is triggered to turn on by a code that is sent from one of two sources to the telephone system's main control box which tells the phone to light up the button. A voice mail system can send the code or another phone can send the code. If you have a voice mail system, and your mailbox received a message, the voice mail system should have sent the signal to the phone system's main control to light up the phone's message light. If this problem only happened one time, then you have seen something that can occasionally happen. If your light never lights up to let you know you have a message, probably there's an issue to look for. The voice mail is usually connected to the phone system with two modular plugged-in wires that are equipped with FOUR conductors each (not just two) and whatever was setup when it was installed must still be connected now, or they'll be problems like this. Check to make certian nothing is unplugged at the voice mail system or at the connections at the telephone system control box, and the wires weren't chewed by mice. If you have an older 624 or the newer 824 control box, the wires are either connected to the phone system's control box on jacks 7 and 8 on the "Main 3x8 Board" or jacks 15 & 16 on the "Second 3x8 Board." If the wires are properly connected, leave yourself a message and see if the light goes on. If it does, listen to all new messages and the light should turn off after less than a minute. If the light never goes on, but it used to work OK, it's likely a wiring problem. If the light never worked from the time of installation, and the wiring is properly connected to either jacks 7 and 8 on the "Main 3x8 Board" or jacks 15 & 16 on the second "3x8 Board", then I'd look at the programming of those phone systems ports to verify they are designated as voice mail ports, if not, message waiting won't work. Also note that each of the Voice Mail System's mail boxes must be programmed to know the telephone system's port (Jack) number associated with the mailbox (e.g. Ext 101 = Jack/Port 1), or it can't signal the proper phone to light the message light.

Posted on May 12, 2014

  • Charles Hart May 12, 2014

    Before you do anything complicated, unplug the power from the telephone system and from the voice mail systen for a ninute, then reconnect the power to both, After a minute or so see if it all works... sometimes a power glitch can cayse odd problems, and a power reset clears them up.

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1. Go to the blinking phone and press the Messages button. One of those should be "Call me back". Press it and when the other party picks up, the MWI should turn off.

-or-

2. Look up the FAC for Message Waiting - Deactivate in your phone switch. On my switch it is *91.

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