Question about Canon imageRUNNER 5000 Copier
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Posted on Jan 02, 2017
Issued by Canon Europa N.V. Copier Color
Addition of the Affected Machines
Measures against E025 error due to toner leak
The toner leaking from the toner cartridge flows onto the inside toner sensor (PS3/PS4/PS5/PS6), causing erroneous
detection and E025 error (Error in the toner motor).
iRC3380-023 Rev. 2
cartridge, the toner in the supply route between the toner cartridge and the
hopper may leak between the gap between the toner cartridge case and the holder of the machine.
The gap between the toner cartridge case and the holder of the machine is covered with the plastic sheet and the shape
of the front unit cable guide on the toner sensor is changed to prevent the toner from flowing onto the toner sensor.
P-1 Position where the toner cartridge is installed
nside and replace the front unit cable guide into its new type.
Points to Note About Service Work:
When the front unit cable guide is replaced, implement periodic cleaning (every year) for the area around the photo
For the affected machines or later, implement periodic cleaning (every two years) for the area around the photo
sensor (PS3/PS4/PS5/PS6) and the area of toner leak .
Supply of the new part(s) will follow a normal supply pattern.
P-2 GUIDE, UNIT CABLE, FRONT
 Change Point
Parts Number Description Q'ty Interchange
ability Fig No.
Old FC6-9380-000 GUIDE, UNIT CABLE,
FRONT 1->0 N
New FC6-9380-010 GUIDE, UNIT CABLE,
and later IR C3580 230V EUR : CZS00218 and later
IR C3580I 230V EUR : CZT04670 and later IR C3580 230V : CZU00011 and later
IR C3580I 230V : CZY00752 and later IR C3580I 230V AU : CZZ00857 and later
IR C3080 UL 120V : DBE01554 and later IR C3080I UL 120V : DBF02861 and later
IR C3080 230V EUR : DBM00294 and later IR C3080I 230V EUR : DBN10330 and later
IR C3080 230V : DBT00011 and later IR C3080I 230V : DBU00714 and later
IR C3080I 230V AU : DBV01085 and later IR C2550 UL 120V : DCA03694 and later
IR C2380I 230V EUR : DCF16473 and later IR C2550I 230V : DCK00864 and later
IR C2550I 230V AU : DCL01033 and later
Posted on Jun 15, 2010
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