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Why can't I boot the computer in safe mode! Please can anyone help only I want to update it to windows 7 or 8. The message that keeps coming up reads : The exception unknown software exception (0xc0d007e) occurred in the application (0x7c812fd3). I can't see any icons on my screen it is blank! Please Help Amanda

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  • Computers & ... Master
  • 21,465 Answers

It looks like the a system file is corrupt. Pressing F8 just before it boots should let you choose safe mode. If it doesn't, reinstall windows as a repair.

Posted on May 11, 2014

  • 2 more comments 
  • amanda_brads May 11, 2014

    Thank You for your reply, I can get safe mode up but it freezes! And the above message comes up. Sadly I don't have the windows xp disk either. I have 9 years worth of photos on there aswell.!

  • JonSnell Electronic
    JonSnell Electronic May 12, 2014

    No problem with the photos. If you download a copy of Ubuntu or Linux, run it from a CD and copy your photos over to a USB drive or stick. Ubuntu is free to use.

  • JonSnell Electronic
    JonSnell Electronic May 12, 2014

    Your photos should be in your My Photos folder.

  • amanda_brads May 12, 2014

    Thank You for you fast reply John. The problem

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RescueTechLA
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SOURCE: dell 6100 laptop blank screen

Boot into the one that says, "Safe Mode with Command Prompt"

Once it's done it will ask for an admin password (sometimes) if it does just press the enter key, unless you set the Administrator password to something else.

Once your past that.

Type:

chkdsk /r

a message will pop up (sometimes) saying something about the disk being locked, blah, blah, blah.

Just press the Y key, then enter.

Restart the computer.

Let it do it's thing ( disk check will appear)

Let me know if this solves your problem.




Posted on Feb 28, 2009

ebay312
  • 118 Answers

SOURCE: Dell Vostro will not boot up

During startup, just before the Windows splash screen appears, you should be able to hit the F8 key for a list of startup options. It looks from your post as if you know how to do this.

One of those choices should be to disable automatic restart on system failure. (or words very similar to that.) Use this choice to get into safe mode if you can, or into regualar windows.

Once there, go to the system restore feature and restore to a date when everything worked.

This error message is a message pointing to a piece of software (as opposed to hardware, as so many of these messages are).

The next best fix is to reinstall the OS from the ground up. this may be a major hassle, depending on the data you have on that hard drive.

Good luck
tony

Posted on May 23, 2009

  • 89 Answers

SOURCE: window vista is not booting the computer

Try starting in safe mode. If it does boot in safe mode then go to HELP, THEN SYSTEM RESTORE, pick a date before you had these problems. Good luck. You start in safe mode by pressing F8 then selecting SAFE MODE from the menu.

Posted on Jul 30, 2009

graysand
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SOURCE: i have a dell inspiron 6400...will not boot..tried

Windows is corrupted you will have to use your Dell Restore Cd to reinstall Windows.The drivers if you have the driver cd will have to be reinstalled as well.
Good Luck

Posted on Nov 02, 2009

  • 452 Answers

SOURCE: My Toshiba laptop restarts whenever

Hi ; the system restart if the power level is incorrect so you should use another AC adapter

Posted on Oct 17, 2010

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HP I let the HP asst. Install a bios update and the install is stuck at 40%. What can I do to get out of the update? HP Probook 4530s


Turn on the computer and begin hitting the "F8" key when you see the BIOS screen.

This will take you to the Safe Mode menu.


Use the arrow keys to highlight "Safe Mode," then hit "Enter" on your keyboard.

This will boot your computer in Safe Mode, a minimalist manner of operating Windows that runs only essential Windows files.


If using Windows XP in Safe Mode, click the "Start" button and then click "Run." In the box that pops up, type "msconfig" and hit "Enter."


If using Windows Vista or Windows 7, click the Windows logo in the bottom left corner of the screen, type "msconfig" in the search field and then hit "Enter."

This will open the System Configuration Utility.


In the System Configuration Utility box, click the "Services" tab, check the box that reads, "Hide All Microsoft Services," click "Disable All" and then click "Apply."


In the System Configuration Utility box, click the "Startup" tab, click "Disable All" and then click "Apply." Next, click the "Close" box.

A box will pop up that prompts you to restart your computer.

Select "Restart" and let the computer restart itself, allowing it to boot to Windows normally.


If the computer still stalls when trying to boot to Windows, restart the computer and boot to Safe Mode again.

Run your antivirus program in Safe Mode, deleting any files that are flagged as viruses, spyware or malware. Restart the computer and boot to Windows normally


hope this helps




Sep 29, 2012 | Computers & Internet

1 Answer

I let the HP asst. Install a bios update and the install is stuck at 40%. What can I do to get out of the update?


Turn on the computer and begin hitting the "F8" key when you see the BIOS screen.

This will take you to the Safe Mode menu.


Use the arrow keys to highlight "Safe Mode," then hit "Enter" on your keyboard.

This will boot your computer in Safe Mode, a minimalist manner of operating Windows that runs only essential Windows files.


If using Windows XP in Safe Mode, click the "Start" button and then click "Run." In the box that pops up, type "msconfig" and hit "Enter."


If using Windows Vista or Windows 7, click the Windows logo in the bottom left corner of the screen, type "msconfig" in the search field and then hit "Enter."

This will open the System Configuration Utility.


In the System Configuration Utility box, click the "Services" tab, check the box that reads, "Hide All Microsoft Services," click "Disable All" and then click "Apply."


In the System Configuration Utility box, click the "Startup" tab, click "Disable All" and then click "Apply." Next, click the "Close" box.

A box will pop up that prompts you to restart your computer.

Select "Restart" and let the computer restart itself, allowing it to boot to Windows normally.


If the computer still stalls when trying to boot to Windows, restart the computer and boot to Safe Mode again.

Run your antivirus program in Safe Mode, deleting any files that are flagged as viruses, spyware or malware. Restart the computer and boot to Windows normally


hope this helps




Sep 29, 2012 | Computers & Internet

1 Answer

Maxtor 6L16OMO hard drive says fail and I was just using it, is there anything I can do???


Are you able to boot into safe mode? When you turn on the computer just keep tapping "F8" until you see "start windows in Safe Mode" and others on a list..pick the first one "safe mode" and hit enter. If you are able to boot to this let us know. I've read other posts about the "code 7" and they all point to a dead hard drive, but we'll see...

Jun 20, 2012 | Dell Computers & Internet

3 Answers

Wont boot in safe mode


start your laptop before booting windows press f8 button continuously

ndows 2000 / XP users

bulb.gif If you are running Safe Mode because you cannot get into Windows, you may want to first try loading the last known good configuration.

To get into the Windows 2000 / XP Safe mode, as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to "Safe Mode" and press your Enter key.

Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the "F8 key", tap the "F8 key" continuously until you get the startup menu.

Trouble Getting into Windows 2000 or Windows XP Safe mode - If after several attempts you are unable to get into Windows 2000 or Windows XP Safe Mode as the computer is booting into Windows, turn off your computer. When the computer is turned on the next time Windows should notice that the computer did not successfully boot and give you the Safe Mode screen.

Windows Advanced Options Menu
Please select an option:

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode

Start Windows Normally
Reboot
Return to OS Choices Menu

Use the up and down arrow keys to move the highlight to your choice.

Once you're done in Safe mode if you want to get back into Normal Windows restart the computer like you normally would and let it boot normally. Click here to get additional information about getting out of Safe mode.

Microsoft Windows Vista and Windows 7 users

bulb.gif If you are running Safe Mode because you cannot get into Windows, you may want to first try loading the last known good configuration.

To get into the Windows Vista and Windows 7 Safe Mode, as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to "Safe Mode" and press your Enter key.

Note: With some computers if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the "F8 key", tap the "F8 key" continuously until you get the startup menu.

Trouble Getting into Safe mode - If after several attempts you are unable to get into Safe Mode as the computer is booting into Windows, turn off your computer. When the computer is turned on the next time Windows should notice that the computer did not successfully boot and give you the Safe Mode screen.

Sep 27, 2011 | Lenovo G460 Laptop Computer - 06779XU...

1 Answer

HP Pavilion dv62020sa comes black screen how can i solved ?


HI there,

To understand this much better,could you please elaborate:

When it shows black screen,While booting up,after showing the Windows logo?

Which is the operating system?

However i will assume your operating system as windows 7.

I would suggest you to try the following steps:


Step 1:Disconnect all the external devices (printers, scanner, USB(universal serial bus) drives, etc...)Except mouse and the keyboard and then boot up.

If this corrects the issue then add the devices back one at a time until you discover the piece of hardware causing the issue. Then get any updated drivers\software for the device.

Step 2: Boot the computer in safe mode. To do this, follow the steps below:

Access the Advanced boot options menu by turning on your computer and pressing the F8 key continuously before Windows starts. On the advanced boot options menu select Safe Mode.

Advanced startup options (including safe mode)

http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode


Enable clean boot in safe mode


Step 3: Put the computer in clean boot, to figure out if any third party software is hindering the process

Enable clean boot, see step 1 in the link below:

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135

If everything works fine after a clean boot, you can infer that some third party services are causing the problem.

Proceed with the remaining steps to pin-point out the third party service.

Note: After you figure out the problem causing program, you may have to update or install a higher version of the program, if you seldom use that software you can consider uninstalling

Important: - Remember to put the computer back to normal startup follow step 7 in the link.

Dec 24, 2010 | HP Computers & Internet

3 Answers

How do you put windows into safe mode?


Power on or Restart your computer, keep tapping F8 on the keyboard while it boots up. After few seconds, you'll be taken to the "Advanced Boot Options" with "Safe Mode" in the lists. Use the Up-Down arrow keys to highlight the "Safe Mode" and press enter on the keyboard to confirm the selected boot options. Black Screen with white texts will be displayed on the display, wait for few seconds until you see the windows logon Screen. You'll also see a confirmation message box asking you to confirm to boot into Safe Mode, click "yes" or "Ok" and proceed forward. There now you are in the Safe Mode.

If you need further help, let me know.

Good luck.

Thanks for using FixYa.

Sep 26, 2010 | Computers & Internet

1 Answer

Wont boot up says a disk read error occurred. press ctrl alt del to restart. i do this and the same message comes up


Hello,

your operating system files is corrupt, that's why your computer is showing you that message.Your computer cannot but except the it is repaired.

To repair your windows, you will need the Cd that came with your computer, that's what you will be needing in other to repair your system.

Also, you can still boot your system by booting in safe mode. To boot in safe mode, restart your computer and immediately, keep pressing "F8" on your keyboard, a black screen will come up and you will see a booting option, scroll to safe mode and press enter.

Once your system boots up in safe mode, you can restart your system and the problem might be solved.

Take care.

Jun 01, 2010 | Toshiba Satellite A135-S2386 Notebook

1 Answer

Window vista is not booting the computer


Try starting in safe mode. If it does boot in safe mode then go to HELP, THEN SYSTEM RESTORE, pick a date before you had these problems. Good luck. You start in safe mode by pressing F8 then selecting SAFE MODE from the menu.

Jul 30, 2009 | Acer Aspire 3680 Laptop

3 Answers

Safe mode


You can also force the system into safe mode. You click on startup and type in msconfig. Click the general tab and select diags and the system will reboot to safe mode. Change it back to normal to get your system out of safe mode.

Please rate my response.

Feb 17, 2009 | Microsoft Windows XP Home Edition

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