Question about SMC Barricade 7004 Router

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Dropping internet connection

My wireless network is setup and working most of the time. At times the connection get slow or drops completly. Powering the router off and back on fixes the problem but it seems I have to do this at least once a day.

My setup

Speedstream DSL modem (ATT DSL)

Netgear WGR614v6 with latest firmware

Windows XP SP2 computer

Any help greatly appriciated.

since June 2007 thru current 11/3/07 i have had daily disconnects of the internet on Charter cable 3 megabits service on Win XP cpu. Problem has been isolated to the SMC Barricade router 7004ABR in use since 2001. Have done a firmware upgrade 2 days ago and it is still dropping daily connection. Charter has confirmed signal strength on low end of acceptable but say that it should not have caused the drops. any ideas what else to try? (router still works as intranetwork connection, just the internet needs reset)

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Re: Dropping internet connection

Check if this problem is with both wired and wireless computers, if not with the wired..only wireless has problems, check if you have any other wireless device operating in the same frequency of the router..if s, turn off other devices and check b.cos that me interfere your w/ls connection, if wired is having the same problem, connect modem straight to the pc and observe the connection, so that you can isolate problem..

Posted on Nov 16, 2007

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Try a new setup.
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kb21463-006_en.png Step 6:
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reply which is the ISP you are subscribing for.

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Dropping internet connection

Where is your exact location?  You listed ATT DSL so I assume you have ATT DSL as your provider is this right?

I had them for years and I had the same problem.  But its not your setup or your equipment, it is your service provider. You may be on the fringe area of the line signal.  Any drop of power in the line which is already low voltage will cause it to drop out.  The more customers using it the slower it will go.

All you can do is this:

1. check all the house phone lines for aging. If old replace the lines because they cause noise in the lines which degrades the DSL signal.
2. Check the connections at the phone box for signs of corrosion.  Clean the contacts and wiring and reconnect.
3. Make sure you have filters on "ALL" your phones.

4. AFTER you do this( you have eliminated any issues with your equipment)  then contact your service provider and tell them you are getting dropped connections daily.  They should send some one out within a few days to check the signal strength.  They also can check it while you are on the phone with them but not as effectively as them coming out.

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