Question about Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

We love our Dyson DC25 Animal but we just got new carpet and it's like pushing furniture around the room. I know it doesn't have a height adjustment but is there any other option?

It worked fine on our very old matted carpet and picked up every spec of dust and pet hair, but I don't have the muscles to push it over the new carpet.

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1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty using your DC25 Animal on this particular type of carpeting. This sounds unusual especially as it worked effectively on your older carpeting. As DC25 is engineered to adjust automatically to different floor types and pile heights, there is unlikely to be an issue with the vacuum itself.

It may be worth checking directly with the carpet manufacturer for their guidance on caring for this specific type of flooring. Manufacturers will sometimes recommend vacuuming certain types of long-pile or delicate carpeting with the motorised brush bar turned off.

If you'd like any further guidance from our experts, you can reach us by calling the Dyson Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Posted on May 14, 2014

  • Walter A Fredrick
    Walter A Fredrick Jul 25, 2015

    Jack,

    Your answer is not an answer at all. We have 3 Dyson vacuums and the DC-25 cannot vacuum our new Karastan carpet, as the fibers are too long and the vacuum doesn't adjust to the height. As a matter of fact, NONE of our Dyson vacuums can handle the longer fibers.

    The idea that you would push the issue off to the carpet manufacturer is ludicrous. Either the DC-25 can handle it or it can't....and in my opinion, it can't.

    I like my Dyson vacuums but will be buying a different brand for our new carpets.

    Ashley Fredrick
    Allen, TX

  • AskDyson
    AskDyson Jul 28, 2015

    Hi Ashley, I'm sorry if you feel my guidance wasn't helpful. DC25's floating cleaner head design means it adjusts automatically to different carpet heights and floor types - no need to adjust a manual dial or slider control. Although we test across a very wide selection of popular floorings, it would be impossible for us to test every available floor type. As I've mentioned, the carpet manufacturer is best placed to confirm the correct way of caring for this particular flooring, which is why I would encourage you to contact them if you're not sure. Per my original response, my colleagues in our US Support team are also available if you'd like to discuss your concerns directly. You can call on 1-866-693-9766, or if you'd prefer to email the correct address is askdysonUS@dyson.com

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Posted on Jan 02, 2017

  • 83 Answers

SOURCE: dyson animal won't push on carpet; turning off then on works for

First check to see if the gray plate that you removed to access the brushbar is back on the machine properly. Also, make sure that the long black strip on the plate is on properly and is not making it harder to push the machine.

Lastly, you are able to remove what is called a "ropeseal" from the bottom of the machine which will allow more air to flow underneath the machine. This won't affect the suction power of the machine.

To remove the ropeseal, take the gray soleplate off again and have a look at what would be the inside of the plate - you'll see a long, thin piece of rubber/foam that looks like a rope/string sitting in a groove all the way around the openings that the brushbar bristles stick through. Remove the seal and keep it in a safe place. Your machine will be easier to push now.

Posted on Jul 30, 2009

beltronic205
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Check brush roll fitted ok. no missing broken wheels.ensure both belts if fitted are ok...

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You might want to check and see if your cyclones are plugged with hair. this can happen and there is a great site to disassemble and clean the cyclone here: http://www.exonotes.com/content/node/4

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SOURCE: The carpet brush on my

Next to the power switch is another button, this switches the brushbar on and off. The brushbar can be turned off for hard floor surfaces so as not to scratch them

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Official advice and support for Dyson technology

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    SOURCE: dyson dc25 hard to push vacuum head digs in carpet

    Hi Gary,
    I'm sorry to hear you're having trouble with your DC25. If the machine seems hard to push, I'd encourage you to get in touch with us directly, so we can run through some troubleshooting over the phone with you to help resolve this issue.
    You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.
    Best wishes,
    JackDyson Online Customer Supporthttp://www.dyson.com

    Posted on Jan 19, 2012

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