Question about Dyson DC25 Animal Bagless Upright Vacuum
It worked fine on our very old matted carpet and picked up every spec of dust and pet hair, but I don't have the muscles to push it over the new carpet.
Hi there, it's Jack at Dyson.
I'm sorry to hear you're having difficulty using your DC25 Animal on this particular type of carpeting. This sounds unusual especially as it worked effectively on your older carpeting. As DC25 is engineered to adjust automatically to different floor types and pile heights, there is unlikely to be an issue with the vacuum itself.
It may be worth checking directly with the carpet manufacturer for their guidance on caring for this specific type of flooring. Manufacturers will sometimes recommend vacuuming certain types of long-pile or delicate carpeting with the motorised brush bar turned off.
If you'd like any further guidance from our experts, you can reach us by calling the Dyson Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Posted on May 14, 2014
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Posted on Jan 02, 2017
First check to see if the gray plate that you removed to access the brushbar is back on the machine properly. Also, make sure that the long black strip on the plate is on properly and is not making it harder to push the machine.
Lastly, you are able to remove what is called a "ropeseal" from the bottom of the machine which will allow more air to flow underneath the machine. This won't affect the suction power of the machine.
To remove the ropeseal, take the gray soleplate off again and have a look at what would be the inside of the plate - you'll see a long, thin piece of rubber/foam that looks like a rope/string sitting in a groove all the way around the openings that the brushbar bristles stick through. Remove the seal and keep it in a safe place. Your machine will be easier to push now.
Posted on Jul 30, 2009
SOURCE: I have the Dyson animal
You might want to check and see if your cyclones are plugged with hair. this can happen and there is a great site to disassemble and clean the cyclone here: http://www.exonotes.com/content/node/4
Posted on Aug 10, 2010
SOURCE: The carpet brush on my
Next to the power switch is another button, this switches the brushbar on and off. The brushbar can be turned off for hard floor surfaces so as not to scratch them
Posted on Oct 25, 2010
I'm sorry to hear you're having trouble with your DC25. If the machine seems hard to push, I'd encourage you to get in touch with us directly, so we can run through some troubleshooting over the phone with you to help resolve this issue.
You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.
JackDyson Online Customer Supporthttp://www.dyson.com
Posted on Jan 19, 2012
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