Question about HP DeskJet 5550 InkJet Printer

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"black print cartridge is not compatible"

Almost the same, except that I was using the cartridge that has been printing just fine for weeks and suddenly I started getting the message that "the black print cartridge is not compatible with this printer." I have pulled and replaced the black cartridge, the color cartridge (using old ones that worked previously), then re-inserted the current ones; turned the printer off and on; cleaned the cartridges (alcohol); all of the above in various combinations. I do NOT want to buy a new cartridge and try it because I think I would be throwing money away.Any help would be appreciated, as I am stumped.

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Ok the main mistake is cleaning the cartridge with alcohol because then the cartridge picks up dust and the dust sticks to it and then the printer will not work.
Now you can try cleaning the cartridges with a cotton swab dipped in water and see if that helps with anything you also gotta clean the contacts inside the printer where the cartridges are seated.
Make sure the printer is connected directly to the walljack without the surge protector and remove the cartridges,then power on the printer if you still face the issue, while the printer is on pull out the power cable from the back of the printer and the walljack wait for 30 seconds and then plug the cable to the wall and then to the printer and see if this resolves the issue,if you still get the error its a printer hardware problem.In that case also check the cartridge expiration date at the bottom of the cartridge if it shows out of warranty that could be another reason why you get this error message

Posted on Jun 23, 2009


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