Question about Dyson DC25 All Floors Bagless Upright Vacuum

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Why does my dc25 ball get hot and hoover stops?

Posted by Anonymous on

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6ya6ya
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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: My Dyson DC25 keeps blowing off the filter within

I just started having the same problem. Did you figure out yet?

Posted on May 22, 2010

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SOURCE: My Dyson DC25 keeps blowing off the filter within

I would try the filter first. The filter on your unit should be replaced at least once a year, more often if it gets used a lot or in a very dusty or dirty environment. If the filter is clogged air cannot pass through it just as if you laid a piece of plastic over it which can cause it to blow off.

Posted on Jul 21, 2010

SOURCE: The carpet brush on my

Next to the power switch is another button, this switches the brushbar on and off. The brushbar can be turned off for hard floor surfaces so as not to scratch them

Posted on Oct 25, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

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    SOURCE: dyson dc25 animal running hot and post filter pops up and binds on the ball.

    Hi Ken,

    I'm sorry to hear you're having difficulty with your DC25. If the filter doesn't seem to be staying in place, I'd encourage you to get in touch with us directly so we can provide further assistance - you can call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    We'll look forward to hearing from you.

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Posted on Apr 02, 2012

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    Hi Jayne, it's Jack at Dyson.

    From what you've described, it sounds like there may be an issue with the locking arm that holds your DC25's cleaner head in place when the machine is upright. This should retract when you recline the vacuum, but doesn't sound like it's doing so in your case.

    We'd be happy to provide further advice on this, and if a repair is needed we can provide further details on this. We'd also be able to confirm whether any repairs needed are covered under your free Dyson parts and labour guarantee.

    When you have your DC25 easily to hand, please give the Dyson Customer Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

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    Ball filter is popping up, stopping ball rotating and ball area is getting hot


    Hi there,

    I'm sorry to hear you're having difficulties with your DC25 Animal. If the filter inside the Ball will not stay in place during use, please make sure that when you refit it, it locks into place with an audible 'click'.

    I can confirm it's normal for your Dyson to become warm during use, but if you're concerned that it seems excessively hot, I'd encourage you to get in touch with us directly so we can help. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

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    Hi iv got a dyson ball and while i was hoovering yesterday my daughter threw her top on the floor and the string got tangled in the brush so i stopped the hoover and pulled it out now the brush doesnt go...


    Hi there,

    Your DC25 is equipped with a safety device which shuts off the brushbar if it becomes tangled with something. After checking that the brushbar is free of any threads, hair or other obstructions, it's very easy to reset - our video guide shows you how:

    http://www.dyson.co.uk/support/help.asp?article=1984&product=DC25-ALLFLOORS


    If you have any further questions about using or maintaining your Dyson cleaner, please get in touch with us directly so one of our experts can provide further assistance. You can call us free on 08002980298.

    Kind regards,

    Jack
    Dyson Customer Service

    Aug 02, 2011 | Dyson DC25 Vacuum

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    Hello i have the dyson ball hoover dc25. all floors. it picks up really well on the carpet, but u get to the oak and tiled flooring and it just blows the dirt about and doesnt **** it up. i read the manuel...


    Hi there,

    Sorry to hear you're having difficulties with your new DC25 All Floors. As the user guide states, the brushbar should always be switched off when cleaning hard floors - you can turn it off using the silver switch next to the red on/off switch. You might find it helpful to refer to this guide from the Support section of www.dyson.com:

    http://www.dyson.co.uk/support/help.asp?article=1575&product=DC25-ALLFLOORS

    If you have any further concerns about your DC25, please get in touch with us directly. You can call free on 08002980298. One of our experts will be happy to answer your queries.

    Kind regards,

    Jack
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    Jul 26, 2011 | Dyson DC25 All Floors Bagless Upright...

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    The feeder bar stopped working on my dyson ball vacuum yesterday. My model # is the dc25. My husband and I can't figure out why it stopped working


    Hi there,

    Sorry to hear you're having a problem with your DC25. To protect the cleaner, the brushbar is designed to cut out if jammed. To check the cleaner head is free of obstructions and to reset the cutout switch, please visit the Support section of our website and follow these simple steps:

    http://www.dyson.co.uk/support/help.asp?article=1566&product=DC25-ALLFLOORS

    This should resolve your issue. However, if you're still experiencing difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US) so we can provide further assistance.

    Kind regards,

    Jack
    Dyson Customer Service

    Jul 10, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

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    Filter in the ball on my DC25 keeps coming loose and keeps the ball from spinning any ideas


    My Dyson DC25 keeps blowing off the filter within the ball. It then stops the ball from rotating freely.

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