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Sophia Posted on May 09, 2014

I can't get xbox live because I have to enter a password.

  • marie l Jul 02, 2014

    Hi Sophia , I want to help you with your problem, but I need more information from you. Can you please add details in the comment box?

    When it prompts you after you try to sign in using your email address, is it rejecting the password you originally signed in as?

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marie l

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  • Posted on Jul 02, 2014
marie l
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I too recently had a problem signing into my Xbox Live account on the Xbox 360 after the latest security update. Microsoft has been "upping" their security protocols on all email accounts including those attached to Xbox 360 by requesting members to verify their Microsoft email accounts by requesting a Security "Code" that needs to be entered to validate their email address and password. Basically asking to confirm that the email account belongs to you and only you. This security is to protect members from their email accounts getting hacked into. This provided "code" by Microsoft is always sent to another email address you provide, or by them sending you a text message of the confirming "code" to your cel phone. (See picture) Once you receive this "code", you can enter it within the appropriate box and your email service, etc should be accessible both on your pc, etc and your Xbox 360. If you ignore the prompted requests eventually it will block you from opening your email even if you enter the correct password. Also, if your email address you entered into the Xbox Live account is a Hotmail, Bing or Live account, make sure that the option to have a secondary validation request is unchecked. (If you check the option even though it is provided by Microsoft as an extra security option, it conflicts with the Xbox settings. A Microsoft tech agent I spoke to about this problem confirmed this.) I can't get xbox live because I have to enter a - 4814318f-7ae7-488b-933f-3af6a29a4753.jpg

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Related Questions:

1helpful
1answer

I forgot my xbox password

If you can't sign in to an Xbox Live profile on your console, here are other ways to find your Microsoft account OR recover your password.
  • Go to login.live.com and try signing in with what you think is your Microsoft account (email address and password). If you can sign in, the email address and password you entered are valid. Next, go to Xbox.com and try signing in with this same information. If you're prompted to create an Xbox profile, the Microsoft account you entered is not currently associated with an Xbox Live account. Otherwise, you will sign in and see your gamertag in the upper-right corner of the screen. This email is associated with an Xbox Live account.
  • Check your email accounts for messages about your Xbox Live membership (search for messages about "Xbox Live" or "Microsoft billing"). This may help you determine which email address is associated with your Xbox Live membership.
  • If you have forgotten your password, when attempt to login, click the "Can't access your account?" link below the credential boxes and then select "I forgot my password." You'll then be brought through a step-by-step process to recover your account password.
0helpful
1answer

Who do i get in contact with wen i forgot my microsoft password to my xbox 360

Although you can sign into Xbox LIVE without the need for your LIVE password, you cannot add Microsoft points or buy games without entering your LIVE account information.

All Xbox LIVE accounts are tied into your Microsoft Windows Live account. If you forgot your Windows Live email and password, you can reset your password, but not your email.

Since your email was used to register you to the LIVE network, you had to have used a legitimate email address when you signed up.

Visit the Windows Live login page (see Link Below).
https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1294394625&rver=6.1.6206.0&wp=SAPI&wreply=https://account.live.com/&lc=1033&id=38936

Click "Sign in." Click the "Forgot your password?" link.
Select "I forgot my password" and "Reset your password."


Enter the email address you think you used for Xbox LIVE. Continue entering email addresses that you've used in the past.

Once you enter the correct one, a new page will appear.
You can guess your email as many times as you want.

Select "Email me a reset link."
Click "Next."

Open the email account you send the password to.
If you forgot your password to that email, use the email client's password recovery tool.

Open the "Xbox LIVE" email and click on the provided link.
The link will redirect you to the password reset page.

Enter your new password twice.
Click "Next."

Turn on your Xbox 360 and sign into your Xbox LIVE profile. You should be able to enter your new information to log on to your account and access anything on Xbox LIVE, such as buying a game.
0helpful
1answer

My xbox live account was delected

Download your Xbox Live profile
You might want to download your Xbox Live gamer profile in the following situations:
  • You want to use your Xbox Live gamertag on another console.
  • You have a Zune, Games for Windows, or Windows 8 Microsoft account (download your existing account instead of creating a new account).
  • You accidentally deleted your Xbox Live gamertag from your console.
You can download your Xbox Live gamertag to any console. Here's how:
  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Note Not seeing Download Profile? Press X to sign out of your profile.
  4. Enter the Microsoft account associated with your Xbox Live gamertag. If you don't know your Microsoft account or password, see Find your Microsoft account or password.Note "Microsoft account" is the new name for what used to be called "Windows Live ID." It's the email address and password you use to sign in to Microsoft services (including Xbox Live). Find out more.
  5. Now, enter your Microsoft account password.Note If your account is an Xbox Live child account, the parent's Microsoft account information is required to download the profile.
  6. Select the storage device for your profile (for example, Hard Drive).
  7. Your profile will begin downloading. Once your profile is downloaded, you can choose whether or not you want to require your Microsoft account password to sign into your profile.
0helpful
1answer

Forgot password to XBOX account and cant reset password what else can I do to reset password

ou can use a pass code - a button sequence on your controller - to control access to your Xbox Live account. Once the pass code is set, anyone who wants to use your profile must enter the pass code before signing into Xbox Live.
  1. Go to Settings, select Account and then select Account Security.
  2. Select Pass Code.
  3. On your controller, enter a four-button code by pressing X, Y, the triggers, the bumpers and the directional pad.
  4. Enter your code again to confirm it.
0helpful
2answers

On my xbox live account my parents have set up the password thing to their email so if i send a friend request or add someone they have to enter their password not the 4digit one and they have forgotten...

Hello
Go to xbox live website and click forgot password or username.Then enter your e mail.
The will send you a new one which you can change after you log in at x box live.
0helpful
1answer

How can fix the corrupted profile in xbox 360?

                      You will need to recover your Gamertag.
                        To recover a gamertag
                        To recover your gamertag, you need the associated Windows Live ID and password for your Xbox LIVE account.
                      1. If you're signed into Xbox LIVE with another gamertag, press the Guide button, and then press X on your controller to sign out.
                      2. Press the Guide button again, and select Recover Gamertag.
                      3. Select Recover Gamertag again.
                      4. Enter your Windows Live ID and password for the gamer profile that you want to recover.
                      5. Follow the on-screen directions.
                      Notes
                      • You can enter information using a USB keyboard, the Xbox 360 Chatpad, or your Xbox 360 controller and the on-screen keyboard.
                      • For Xbox LIVE child accounts, the associated Xbox LIVE adult account credentials are required to complete the recover gamertag procedure.
                    0helpful
                    1answer

                    My sons xbox password was forgotten and now he cant add any of his friends what do i do

                    Are you talking about the manual passcode that you assign on each console? Or the password to his XBox Live account?
                    _________________________________________________________________________
                    What do I do if I forget my pass code for my Xbox LIVE Account? If you have forgotten your Xbox LIVE account pass code, recover your account using Xbox LIVE.

                      To recover a gamertag
                      To recover your gamertag, you need the associated Windows Live ID and password for your Xbox LIVE account.
                    1. If you're signed into Xbox LIVE with another gamertag, press the Guide button, and then press X on your controller to sign out.
                    2. cntrlr_guidebtn01.jpg
                    3. Press the Guide button again, and select Recover Gamertag.
                    4. guideprofile_recvrgmrtgsignedout.jpg
                    5. Select Recover Gamertag again.
                    6. Enter your Windows Live ID and password for the gamer profile that you want to recover.
                    7. Follow the on-screen directions.
                    __________________________________________________________________________

                    What do I do if I forget my password for my Xbox LIVE Account? I recommend you follow these detailed instructions if you have forgotten your actual Xbox Live password. Good Luck. http://hubpages.com/hub/Forgot-Xbox-Live-Password-Recover-Password-or-Gamertag


                    0helpful
                    1answer

                    I dont know my password or email on xbox 360, what do i do

                    Hi
                    Hopefully I can help with this.
                    Go to google and type Windows Live Log In. you should see a link to visit the windows live log in page.
                    Click "sign in" Click the " Forgot your password" link.
                    Select "I forgot my password" and "Reset your password

                    Enter the email address you think you used for Xbox LIVE. Continue entering email addresses that you've used in the past. Once you enter the correct one, a new page will appear. You can guess your email as many times as you want.
                    Select "Email me a reset link." Click "Next." Open the email account you send the password to. If you forgot your password to that email, use the email client's password recovery tool.
                    Open the "Xbox LIVE" email and click on the provided link. The link will redirect you to the password reset page. Enter your new password twice. Click "Next
                    Turn on your Xbox 360 and sign into your Xbox LIVE profile. You should be able to enter your new information to log on to your account and access anything on Xbox LIVE, such as buying a game.
                    Hope this helped
                    Thanks

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                    Hi. You just need to configure your adapter. It is not broken, it just needs to be set up properly. For information on how to do this, please see: http://support.microsoft.com/kb/908877
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                    From the XBox website:


                    Managing Xbox LIVE Activity
                    Xbox LIVE Controls come into play only when you take Xbox 360 online, and they're linked to a child's profile and gamertag. When an Xbox LIVE account is created, the service asks for the member’s age to determine whether to apply Family Settings to that account.
                    Parents are also required to create or use an existing Windows Live ID. The Windows Live ID is associated with the child’s Xbox LIVE account and protects the settings from being changed later by the child. To change a child’s settings, first select the child’s account name and connect to Xbox LIVE. Once signed in, enter your Windows Live ID password to unlock the settings.
                    To see these controls, go to My Xbox, open System Settings, then selectFamily Settings, Xbox LIVE Controls.
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