Question about Hyundai 2013 Elantra Limited

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Active calls not swithcing to speakers when i start my 2013 Elantra Limited

When I am on a call on my IPhone 5S and I start my car the phone connects to my car via Bluetooth but it shows it in handset mode and the handsfree button is grayed out. if I go to my IPhone and select Elantra the other party can't hear me and nothing comes over the speakers or the mic. When I end the call the screen shows the contact that I was on the phone with and how long the call was. after that handsfree works fine. when I am on a call and turn off the car it transfers to the phone. I have reset the radio and I have also reset my phone to factory settings as a new phone and deleted everything for my Iphone 5S from the car. I repaired the phone with my car. When I made a test call and then got into my car and started it the same thing happened! any ideas on how to fix this? This started after the IOS upgrade to 7.0.6. I am on 7.1.1 now.

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  • 3 more comments 
  • Richard Odierno
    Richard Odierno May 18, 2014

    'Dayton Computer thank you for your advice!!! I had a diamond service manager and a team working on my car for over 4 hours with a ton of types of phones and different versions and models and ALL did he same thing. I was thinking the same thing after i left the dealership which i did calll and get a case number and it was being expedited by Hyundai to their own engineering department so i can give them anything that i find out from Apple to call them and let them know, usually at this point i would let them battle it out together and not be in the middle because I hate to be the middle man but in any case but i am not going to give either my contacts so i can get and post all information i get from both companies here for everyone who is having a problem and what either Apple or and Hyundai are doing. There is a website www.HyundaiBluetooh.com that allows you to pick your car, the year, the phone, the phone model, and it shows what software it supports like next to the Apple IPhone 5S it show (IOS 7.0.4). My good friend from Apple support who is an actual a Tier 4 Supervisor conferenced me in with their engineering department and we went through IOS 7.0.4 thru 7.1.1 and there are NO CHANGES to BLUETOOTH in any of them. This is something that either Hyundai or Hyundai and Apple will have to work on together. Only time will tell! I am testing the waters about the Siri Eyes Free System becoming available in all the 2013's models for free, a fee, or not at all. I think Hyundai would save a lot more money by just upgrading the 2013's for free instead of spending thousands of dollars in replacing the head units and then refurbishing them to put in everyone's car who comes in for this problem because that is exactly what they are doing! We don't get Brand New Units they are REFURBS! My dealership left my old unit in. As soon as I hear from Apple and Hyundai in the coming week I will update this for everyone and let you know where I stand in Florida and if Hyundai and/or APPLE are doing something. I do know that it's a BLUETOOTH problem across the board with all brands of cell phones and Hyundai's so I am sure Hyundai will have a fix soon for it. My step father works for Chrysler as a manager and he hears about this same thing all day long. He says more people come in complaining about music streaming and Bluetooth not working yet they have bad tires and actual problems with their cars and are only worried about the phone! LOL. Well I will let you all know what I hear! IF anyone has any input or suggestions please let me know!

  • Dayton Computer
    Dayton Computer May 18, 2014

    A OK!

  • Richard Odierno
    Richard Odierno Feb 11, 2015

    Finally after 9 months of complaining and filing a case with Hyundai corp. It turned out the my head unit was bad and needed to be replaced! Now every call on any type of phone transfers from the phone to the speakers and Mic and my Sirius XM data weather inside the Navigation was showing Current Today Tomorrow Saturday (today is Wednesday) instead Of Today Tomorrow Friday Saurday, but after raising hell at the dealership threatened to lemon law my car and kept up on top of the Regional Manager they replaced my head unit and everything is working perfect now. My Bluetooth always initalizes as well every time I start my car. I know it had something to do with the dealer Service Manager telling me he has the Same car to deal with it he does. But it all worked out finally!

  • Richard Odierno
    Richard Odierno Feb 11, 2015

    Finally after 9 months of complaining and filing a case with Hyundai corp. It turned out the my head unit was bad and needed to be replaced! Now every call on any type of phone transfers from the phone to the speakers and Mic and my Sirius XM data weather inside the Navigation was showing Current Today Tomorrow Saturday (today is Wednesday) instead Of Today Tomorrow Friday Saurday, but after raising hell at the dealership threatened to lemon law my car and kept up on top of the Regional Manager they replaced my head unit and everything is working perfect now. My Bluetooth always initalizes as well every time I start my car. I know it had something to do with the dealer Service Manager telling me he has the Same car to deal with it he does. But it all worked out finally!

  • Richard Odierno
    Richard Odierno Mar 20, 2015

    Finally at the year mark and working with the district parts manager and the regional manager from Corp.my dealship replaced my headunit and everything is working perfectly! Every time the car was brought in the work order shows the same diagnosing code and nothing was wrong. The same codes were used the last time and errors came up each and every time. I think it's safe to sa that the dealership didn't want to cover a $4000 headunit it I wasn't letting them off that easily by lemon lapwing the car. They had to replace my original then a few weeks later had to replace the second one because the Route button got stuck every time it was pressed but the last tie it stuck permanently so this time they had to put a brand new one in not a refurbished one!

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  • 1,511 Answers

It almost sounds as if the upgrade was for a different device; but nevertheless; I would get back to the manufacturer with this question for a resolution. They evidently have a code error and this will effect several others and need a fix. If they already know of the error; they may have a fix for you.

Posted on May 10, 2014

Testimonial: "'Dayton Computer thank you for your advice!!! I had a diamond service manager and a team working on my car for over 4 hours with a ton of types of phones and different versions and models and ALL did he same thing. I was thinking the same thing after i left the dealership which i did calll and get a case number and it was being expedited by Hyundai to their own engineering department so i can give them anything that i find out from Apple to call them and let them know, usually at this point i would let them battle it out together and not be in the middle because I hate to be the middle man but in any case but i am not going to give either my contacts so i can get and post all information i get from both companies here for everyone who is having a problem and what either Apple or and Hyundai are doing. There is a website www.HyundaiBluetooh.com that allows you to pick your car, the year, the phone, the phone model, and it shows what software it supports like next to the Apple IPhone 5S it show (IOS 7.0.4). My good friend from Apple support who is an actual a Tier 4 Supervisor conferenced me in with their engineering department and we went through IOS 7.0.4 thru 7.1.1 and there are NO CHANGES to BLUETOOTH in any of them. This is something that either Hyundai or Hyundai and Apple will have to work on together. Only time will tell! I am testing the waters about the Siri Eyes Free System becoming available in all the 2013's models for free, a fee, or not at all. I think Hyundai would save a lot more money by just upgrading the 2013's for free instead of spending thousands of dollars in replacing the head units and then refurbishing them to put in everyone's car who comes in for this problem because that is exactly what they are doing! We don't get Brand New Units they are REFURBS! My dealership left my old unit in. As soon as I hear from Apple and Hyundai in the coming week I will update this for everyone and let you know where I stand in Florida and if Hyundai and/or APPLE are doing something. I do know that it's a BLUETOOTH problem across the board with all brands of cell phones and Hyundai's so I am sure Hyundai will have a fix soon for it. My step father works for Chrysler as a manager and he hears about this same thing all day long. He says more people come in complaining about music streaming and Bluetooth not working yet they have bad tires and actual problems with their cars and are only worried about the phone! LOL. Well I will let you all know what I hear! IF anyone has any input or suggestions please let me know!"

  • Dayton Computer
    Dayton Computer May 18, 2014

    Thank you for your reply: As for Hundai, if it isn't mechanical that can cause a serious accident, then I doubt if they will invest in any immediate fixes. After all...they lied to us about the Gas Mileage that was printed on my window. Said 39 Miles per Gal Hwy. Actual was 34/ 29 City.

  • Richard Odierno
    Richard Odierno Jun 02, 2014

    well they scheduled an appointment form May 27th and as of today June 2nd Hyundai Corp NOR Daytona Hyundai know how to fix this problem especially now that it spread through out my computer system. I have all updated maps and software so i have suggested to try putting the 2014 Elantra software in my 13. if that doesn't work i think they may have to lemon law it. my car is still under 90 days old. the 3rd of June will be 90 days!! So we will wait and see what happens today and tomorrow. i have 2014 dealer Sonata for now.

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