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Posted on Jan 02, 2017
SOURCE: do not read the cd or dvd disc.
Two possibilities that are immediately apparent. One, the lens on the drive is dirty. Stop by a department store and buy a CD/DVD laser lens cleaner CD and put it in the drive several times, making sure that it tries to read it each time. This can brush away the debris on the lens and it may work again. Two, the drive motor or lens assembly (that moves) has failed. My experience is that these drives have a 2-3 year life span. Luckily, they are now bargain-priced and you can pick them up at your local discount store and replace them yourself.
Posted on Nov 12, 2007
I suggest a firmware update from Toshiba. If this does not help then your laser in the drive is no longer capable of this task. Also just thought about it but make sure the media that you are burning to is the same as the drive + or - R's
Posted on Jan 24, 2008
Hi, the error code that you have is a known issue from Microsoft that needs a registry tweaks. Error code means "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (code 39)". You can click on this link for your reference http://support.microsoft.com/kb/929461/en-us
To resolve this problem, remove the affected filter drivers. To do this, follow these steps:1. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type your password, or click Continue.
2. Locate, and then click the following registry subkey:
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.
This will surely help you resolve your issue. Good Luck!!!
Posted on Sep 18, 2008
Have you tried using a good quality dvd cleaner? Alot of times a dirty laser will cause this problem. After cleaning try using a known good dvd and see if it works. If not check your device manager to see if the drive is functioning properly. If there is a yellow ! then the drive either has a corrupt driver or it has died. You can replace it fairly cheap as a dvd/cd burner can be replaced for around $45 max. Hope this helps.
Posted on Jul 11, 2009
Tips for a great answer:
Oct 06, 2012 | Televison & Video
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Check the disc you're using for scratches and dirt. If the disc is damaged it won't play properly, regardless of the CD player's ability to function. You can use a CD repair device like the "Disc Doctor" to repair the CD or purchase a new CD.
Clean the laser lens with a CD laser lens cleaning disc. CD laser lens cleaning discs can be purchased at most electronics retailers or online. Insert the laser lens cleaning disc and follow the instructions.
Insert a correctly-formatted, undamaged disc into your player. Listen to see if it begins to read the disc. If it continues to make no sound and gives you the same message, then the problem is probably that your disc is not spinning in the device.
Clean the lens while the DVD player is open. A dirty lens is most likely the cause of your no-disc error. The lens should be cleaned with isopropyl alcohol and a cotton swab.
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