Question about HP Officejet Pro L7680 All-In-One Printer

1 Answer

Printer says there is a paper jam but there isn't

The problem seems to be related to some two little plastic peices that can be viewed from underneath the unit. With the back of the printer facing you let the left 1/3 of the printer hang off of a work surface (the higher up the better). Now from underneath you're looking up. About three inches to the right of the little black rubber foot is a long rectangular slot. There is a little white peice of plastic all alone in that slot. It is my theory that the peice is not being moved rearward enough when the print job is being sent and thus the paper is not being picked up. And is being reported as a jam. There is a little black peice that sits above the little white peice and when a print job is sent, the little black peice drops down and pushes the little white peice toward the rear of the printer. I'm thinking a little crazy gule and some small frabricated peice of plastic attached to the black peice in order to make the little black peice thicker and ensure it is pushing the other peice back enough might do the trick. Mean while a little manual manipulation seems to last a few days before reverting back to the jam message. Good luck. BTW I work for HP and it will be a cold day you know where before I buy another porduct wearing the HP badge. I brought this one on the rep of my Laser Jet 4 which is still going strong.

Posted by on

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Guru:

    An expert who has written 7 tips or uploaded 3 video tips

  • Expert
  • 224 Answers

: Clear the jam from paper tray 1

  1. Remove all paper from the output tray.
  2. Turn off the product.
  3. Unplug the power cord from the back of the product.
  4. Lift the output tray and then check for jammed paper in input tray 1. Use these steps to remove any jammed paper.
    1. Raise the output tray. Figure 3: Raise the output tray Printer says there is a paper jam but there isn't - c01321359.gif
    2. Grasp the jammed paper and pull it out of the product, toward you.
    3. Lower the output tray.
  5. Plug the power cord back into the product.
  6. Try printing a document.
    1. Remove all paper from the output tray.
    2. Turn off the product.
    3. Unplug the power cord from the back of the product.
    4. Lift the product off tray 2.
    5. Remove the jammed paper from the bottom of the product or from tray 2.
    6. Reposition the product on top of tray 2.
    7. Plug the power cord back into the product.
    8. Try printing a document.
    • If the issue is resolved, do not continue troubleshooting.
    • If the issue continues, proceed to the next step.
If you would prefer to view a video with audio instructions, click here (in English).
  1. Turn off the product.
  2. Unplug the power cord from the back of the product.
  3. Remove the ADF input tray and open the ADF cover. Figure 4: Open the ADF cover c01285903.jpg
  4. Remove the jam cleanout part. With both hands, lift up on the two handles until the part unsnaps. Rotate and lift the cleanout part and then set it aside. Figure 5: Remove the jamPrinter says there is a paper jam but there isn't - c01285904.jpgt c01285904.jpg
  5. Lift the green lever attached to the pick mechanism and then rotate it back until it stays open. Printer says there is a paper jam but there isn't - c01285905.jpg Figure 6: Lift the green lever c01285905.jpg
  6. Check the ADF paper path for jammed pPrinter says there is a paper jam but there isn't - c01461018.gif Figure 7: Paper jammed in ADF paper path c01461018.gif
  7. Check for jammed paper wherPrinter says there is a paper jam but there isn't - c01461019.gifs the ADF paper cleanout. Figure 8: Paper jammed as it enters the ADF paper cleanout c01461019.gif
  8. Gently remove the paper without tearing it. Figure 9: Remove the jammed paper
    • If the paper does not come out with gentle pulling, follow these instructions.
      1. Open the ADF, and then use both hands to gently loosen the paper.
      2. When the paper is free, gently pull it out.
      3. Close the ADF.
  9. Lower the green lever.
  10. Reinstall the jam cleanout part. Push down on the two tabs until the part snaps into place.
  11. Replace the ADF input tray.
  12. Printer says there is a paper jam but there isn't - c01461020.gif
      Figure 11: Follow the correct method to attach the ADF frame c01461020.gifc01461021.gif
    • Make sure that the ADF cleanout part attachment is secure. If it is loose, push down on the two tabs until the part snaps into place.

Posted on Jun 23, 2009

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Error paper jam


It is possible that there is a little peice of paper that has ripped off of the sheet that was jammed. Was the sheet whole when you removed it? If not, check the location where the paper was jammed for bits of the last sheet of paper.

Sep 17, 2013 | HiTi P510L Photo Printer

1 Answer

Paper is jammed in my printer - HP Laser jet 3055 --- cannot seem to clear -- don't know how to get at the jam.....can you tell me how to lift the area where the jam is?????


The panel on the back of the printer should pop out and you can get to the paper jam throught there. Make sure you get all the peices out cuz sometimes all it takes it one very small piece of paper to make it not work.

Aug 26, 2011 | HP LaserJet 3055 All-In-One Printer

1 Answer

Printer screen showing paper jam. There is no paper jam.


Hi, this is a well worn path.

I know its a bore, but follow this, with your CSI Torch open up the rear access covers and look in carefully look. Satisfied replace cover, lift scanner lid, again using your CSI Torch check out the print area for a little peice of offending paper, if needs be try moving the rollers but gentle.

If no, left side hidden away, gentle move the print head carrige to the left there is every possibilty you will find a sodden inkedpeice causing the problem.

If still no paper, then as a lasrt resort reinstall the printer prog, it could be corrupt.

Did you have a paper jam that cased the original error message, if so then the odds are there is a little peice causing the problem. Good Luck.

Peter.

Feb 10, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

My 2600n laser printer had a paper jam in the outbox bin. I took the stuck paper out and had a look inside. I see no other paper jam but the printer keeps telling me I have a paper jam in the outbox. ...


There is a sensor flag (little black peice) that hangs down in the paper path as the paper exits. The flag tells the printer if the paper has made it out or not. That sounds like your problem. Just in case it is something else, her's a copy of the complete service manual for your printer. Start on page 90 (pdf page 113) and it goes thru the jam areas.

http://www.feedroller.com/Store/Service%20Manual/HP%20Color%20LaserJet%202600N%20(Q6455A)%20Parts,%20Service%20Manual.pdf

Nov 16, 2009 | HP Office Equipment & Supplies

1 Answer

Copier won;t work


the sensors are little plastic peices that hang down along the paper trail its how the printer determines where the paper is. There would be one along the trays.

Feb 12, 2009 | Office Equipment & Supplies

1 Answer

Jams coming out of cassette at U-Turn, Black Guide has spring on it


Remove the tray and then remove the screw shown in the picture.8aaef29.jpg
Remove the peice as shown in the photo below to reveal the feed wheel beneath.
6e32460.jpg
Open the top cover and remove the screw just to the left of the white/clear section shown in the photo below.
72096c7.jpg
The smoked plastic peice will unclip from the fron end by grasping the inner most edge and gently rocking up and inward. This will reveal the entire feed wheel.
23e5401.jpg
Clean the entire wheel in the above photo with a damp (Not soaking, just damp) cloth. The wheel will turn making a clicking sound (top inward) allowing you to clean it entirely. Also clean the obligue roller (1st part removed) with a damp cloth and blowing out.

Reassemble as you just took it apart. Pay close attention to the smoked plastic peice that it gets front clipped properly back into place. Don't force it. It will all go back together relatively easy.

That should help eliminate a lot of your jamming issues.

Hope the above helps you. :)

Aug 25, 2008 | HP LaserJet 4L Printer

1 Answer

Paper is jamming on the left side only


Ok i got it. It took some work but what i did was get a piece of heavyweight paper, like stock card, and push it into the printer while it was attempting to bring it in. After a second or two, it came through and brough a little peice of plastic that had gotten into it while i was working nearby. I removed the plastic and now its good.


Hope this helps

Apr 19, 2008 | Epson Stylus CX4200 All-In-One InkJet...

1 Answer

Paper Jam at 2


Its probably not picking up paper from that tray, thus the jam error. For me that is typically because the tray isn?t pushing the paper up high enough to be caught by the pickup roller or the pickup rubber band is worn.

Feb 02, 2007 | HP Color LaserJet 2600n Printer

Not finding what you are looking for?
HP Officejet Pro L7680 All-In-One Printer Logo

1,178 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...