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Santa fa dehumidifier no water running - Dehumidifiers

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  • Dehumidifiers Master
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It is probably low on refrigrent if the compressor is operating.

Posted on May 30, 2014

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Posted on Jan 02, 2017

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How to your prevent your santa fe dehumidifier from freezing up


If you are running the unit set to max, that is a mistake. The folks at Sylvane advised me to set it at about 45%-50%. They have a lot of info on the Santa Fe Dehumidifier at their website.

on May 12, 2008 | Santa Fe (4025699) Dehumidifier

1 Answer

The compressor and fan are running, however, there is no water coming out. RH is 70, temp is 66. This is after replacing a blower that had already seized up 2 years ago.


The dehumidifier should be removing water at 66F 70%rh.

First make sure that the compressor and fan are running. If they are, then turn the dehumidifier off and unplug the cord from the wall outlet. Next remove the front cover from the dehumidifier. Examine the evaporator coil (about 1/2 way up) beneath the plastic heat exchanger and above the stainless steel drain pan.

If the evaporator coil is cold and completely covered with frost & ice, the defrost thermostat may be defective. Replace the front cover. turn the humidity dial to "off". Plug the dehumidifier in to the wall outlet and set the fan switch to on - the fan will run (no compressor). Run this way for one hour to defrost the evaporator. Now adjust the humidity dial to your desired humidity and keep an eye on the dehumidifier. If it freezes up again and does not automatically defrost, the defrost thermostat should be replaced. Call the manufacturer at 1-800-533-7533 for parts and instructions.

If the evaporator coil is (mostly) warm and free of frost and ice, it is likely that some of the dehumidifier refrigerant has leaked out. this type of service should be done by a (refrigerant) certified technician. Call the manufacturer at 1-800-533-7533 for help with this service.

Aug 20, 2013 | Therma-Stor Santa Fe Dehumidifier

1 Answer

Our new Santa-Fe Classic dehumidifier is leaking water from the bottom of the unit. It's also sending a small amount of water correctly through the tube for dispersal. We've only had it for two...


The classic model drains thru the clear hose using gravity. The drip pan in that unit is about 1/2 way up in the cabinet. Make sure the drain hose exits the unit and runs flat or downhill. If the drain hose is coiled vertically or run up hill causing water to trap within the hose it can cause water to back up in the dehumidifier drip pan and overflow causing your problem. If your drain is higher than the base of the dehumidifier, you can raise the dehumidifier or you can purchase a condensate pump kit that will allow the drain water to be pumped up to 15 feet above the dehumidifier.

The drain hose may have become disconnected from the drip pan as well. To check, turn off the humidistat to stop the dehumidifier from running. Next disconnect the cord from the power supply. Remove the six screws holding the cabinet side (with the label) from the cabinet and remove the cabinet side. The drain hose connects to a nipple on the bottom of the drip pan.

Contact Therma-Stor service for further inquiries at 1-800-533-7533 - they are located in the USA and are very helpful.

Sep 07, 2011 | Therma-Stor Santa Fe Dehumidifier

1 Answer

"Check drain" light is on


If the float switch is indicating a full drain pan, the light will be on and the compressor and fan will not run. Make sure the dehumidifier is installed level and the condensate drain is open allowing the drain pan to empty. Next check that the float is free to move up and down and the switch operates a required. Call the manufacturer at 1-800-533-7533 for parts and instructions if there is a problem wirh the float switch.

Aug 06, 2011 | Therma-Stor Santa Fe Compact Dehumidifier...

1 Answer

Santa fe dehumidifier running but not producing any condensate. No ice forming on the coils and filter is clean.


You should check if the compressor is running. Your description makes it appear that the fan may be running and the compressor may not be running.

There are many things that can cause a compressor to cease running:

Open defrost thermostat
Bad run capacitor
Low refrigerant charge (caused by refrigerant leak)
Bad compressor relay
Bad compressor overload
Bad compressor motor

Other things to check:

If the fan switch is set to "on" and the humidity control is set to a high humidity level, the unit may appear to be running, but the compressor will not operate. Check the setting of your humidity control.

If the dehumidifier is operating in a room with a high temperature and a low dew point (very low relative humidity), it may be unable to remove any more moisture from the air.

If you are not comfortable troubleshooting the unit on your own, call the manufacturer service department at 1-800-533-7533, EXT 8459. They are very helpful.

Mar 05, 2011 | Santa Fe 4027450 Dehumidifier

1 Answer

My Santa Fe RX dehumidifier is leaking lots of water. I manually filled the pan and pump came on, but as soon as I moved it around a bit, lots of water came out.


Your pump hose may be damaged or the adapter that connects the small hose to the pump may be loose. The pump itself may be damaged as well. Unfortunately this means that the unit must be partially disassembled in order to access the pump and associated tubing. The pump is located on the bottom of the dehumidifier next to the fan.

You can call Therma-stor service at 1-800-533-7533 for specific advice on your dehumidifier.

Feb 26, 2011 | Santa Fe Rx (4023673 ) Dehumidifier

1 Answer

My Santa Fe compact dehumidifier in my crawlspace makes a noise (not a smooth humming sound but more of a harsh vibrating sound) when it is not dehumidifying. I can turn the knob to the dryest setting and...


The black cylinder is the compressor. It sounds like your unit is cycling the compressor for some reason. If the compressor starts, runs fine, and removes water when you set the humidity control to the driest setting the compressor is probably OK and the problem may be with the humidity control causing the dehumidifier to "short cycle" for some reason. You may need to change the humidity control or relocate the dehumidifier in your crawl space.
If the compressor attempts to start, and then sits quiet for 10 minutes, and then attempts to start again, you have a problem with the dehumidifier. There are a few things that can cause this problem:
Low refrigerant charge
Bad compressor capacitor
Bad compressor overload
Plugged capillary tube or broken expansion valve
are the common causes of this behavior. If you suspect one of these problems, call the factory service department at 1-800-533-7533 for help.

Good luck with your dehumidiifer.

Jan 11, 2011 | Santa Fe Advance Pre-Filter Dehumidifier

1 Answer

My Santa Fe RX runs for about 1/2 hr. The accumulator gets cold and than warm. Compressor & fan run. Humidity is set to max. No water is ever collected (I monitor the pump reservoir).I have removed the...


Are you keeping all of the metal covers in place while the machine is running? If you remove some of the metal covers, the fan may not move the air through the dehumidifier as intended.

If the compressor runs (with all of the metal covers in place) and the accumulator does not become cold, there are a few things that may be affecting your dehumidifier.

1. low refrigerant charge - you may have a refrigerant leak.
2. blocked capillary tube or broken expansion valve.
3. blocked air filter prevents enough air from moving through the dehumidifier.

Good Luck - DryDog

Aug 15, 2010 | Santa Fe Dehumidifiers

1 Answer

I recently purchase a house in Northern NJ and have quite a bit of Humidity in the basement. The central AC is connected to the basement but i barely run the AC because it has not gotten that hot. I am...


dehumidifier for sure!, usually a small 200$ unit will do the job. you can even hook a hose to one to drain it so you dont have to empty the bucket all the time. as for your house, when its raining hard outside, walk around you house and see if there is any areas where water is going in beside a wall. also long eavestrough pipes away from the house helps alot

Jul 30, 2009 | Santa Fe (4025699) Dehumidifier

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