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The rewind tension spring may be broken or fully extended. Try to yank hard on the cord and pull toward you with some force. Pull until the line will no longer come out and if it won\'t recoil then it needs to be repaired.
Try it half an hour later, does it run? If so it's overheating. Change your filters and empty the cup. If it does not run it's likely a problem with the cord rewind. Some of those units had a recall on the cord rewind. To find out for sure find a local hoover service center and take it in for repair many times at no cost.
try having someone turn the machine on and off while you pull the cord in and out with the cord more angled towards the on/off switch. Sometimes these models have a break in the cord rewind and will not put the power through to the motor.
Keep in mind this is repairable, and if the unit is less than 5 years old it should still be under warranty.
You will probably have to replace the cord winding mechanism. I have never had any luck trying to repair one. Cord retracters are great when they work but it seems like they always go bad before too long. On many units you can't even replace the cord if you get a bad spot in it, you have to buy a new cord reel which can get expensive.
Hi there Johnd, SmartAlec from Nelsonvacuums.com.au here. I fix vacuums full time for a living and the first time i had this problem with the australian version of this vacuum it tok me an hour to pull it apart and back together. now i have done a dozen or so it is about a 30minute operation. I dont know what you rate your technical skill level at but i give this machine a 8/10 for hardness. It is most likely that the cord has jumped off the reel and is wedged so it shouldn't require parts but it cant be done without nearly stripping it down. There is no reset or similar for the reel. My advice unless your very confident take it to a repairer. It would be 1/2 - 1hr of labour charge only i would think.
Hope this helps.
I had the same problem - the power cord for my Hoover Elite Upright (U5507900) was stuck a few inches out and wouldn't go any further. But when I unscrewed the rewinding mechanism, the cord had clearly gotten twisted and partly buried under itself so after some work I was able to free it. Now it seems to be working fine, at least for the moment. Note that I had to use small screwdrivers to unscrew the cord rewinding compartment, like the kind of screwdrivers you use for computer repair. HTH!
There is a reset on the power head, does the wand fit tight in the neck of the power head, if not you may have a problem there, either the wand or the neck. If the lever is stuck on, then it is jammed or broke, maybe a spring is out of place, in any event the canister will have to be taken apart to see what the problem is.