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Wand won't retract on Dyson upright

The hose won't retract properly in the Dyson upright, and the red cap won't close.

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 18 Answers

SOURCE: dyson dc07 animal bagless

You probably have a blockage somewhere in the hose or in the base where the hose goes in. Remove the plastic tube at the base of the hose by simply unclicking it and remove the obstruction.

Posted on Jan 01, 2009

Dysonteam
  • 167 Answers

SOURCE: No suction on wand of Dyson DC14 Animal

Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Posted on Apr 22, 2010

Dysonteam
  • 167 Answers

SOURCE: Dyson DC07 bagless - upright mode v poor suction, wand mode ok

Hi its Darran at Dyson.

From your description of the problem, it sounds as though the bleed valve is activating which only happens when there is a blockage.

We would recommend following the full blockage through as outlined in your user guide or in the Support section on our website at www.dyson.com.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 22, 2010

  • 3 Answers

SOURCE: When the dyson is in

Here is something to try. Follow the hose down to where it snaps into the main base. My hose has come loose a couple times. There should be to clips that you can pinch to remove the hose. Make sure it is fully snapped in.

When you remove the hose, is there suction coming through that rectangular hole?

Posted on Jun 28, 2011

small6363
  • 18390 Answers

SOURCE: my dyson dc25 retractable wand won't come out

you need to untwist it check out the video below
http://www.youtube.com/watch?v=FJcNXrfQDVo

Posted on Sep 16, 2012

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http://www.dyson.com/support/dc17/dc17-animal/diagnosis-root-menu/dc17filterwashvid/flo-dc17-wand-suction/flo-dc17-remove-the-wand-from-hose - This should help you!

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Hi Silvia, it's Jack at Dyson.

To retract DC50's instant-release wand after use, all you need to do is push the red button on the hose cuff, as shown in the illustration below. I've also attached our Getting started video guide as this should also help.

If you'd like to speak with our experts directly, you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US) or 1800 239 766 (AU).

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Did you try to release the extension by clicking on the red button on the back of the wand? This may allow you to see what is obstructing the pathway for the wand..

You may also find Dyson's site useful: http://www.dyson.com/support.aspx


I hope that helps.


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Hi there,

The wand is designed to retract automatically down into the hose when you replace the wand assembly on the cleaner. However, if you're encountering resistance when you try to retract the wand, it could be because the hose is twisted. Remove the wand assembly from the machine, and allow the hose to untwist itself before replacing it again.

If you need any further assistance, please get in touch with us directly - one of our experts will be happy to provide the information you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

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Hi there,

I'm sorry to hear you're having difficulties with your DC25. The wand is designed to retract automatically down inside the hose when you replace the wand on the cleaner body. If you encounter resistance preventing the wand from retracting, remove the wand from the machine and check that the hose is not twisted.

If you require any further advice or assistance, please get in touch with us directly - you can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide you with the information you need. Alternatively, you can resolve many issues without picking up the phone by visiting www.dyson.com, and clicking 'Support'.

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I just received a DC 28 animal vacuum and I cannot pull the extension wand out. I see the button to make the wand go up out of the hose, but I cannot figure out how to release the handle from the vacuum. ...


Hi there,

The Quick-draw Telescope Reach wand on your DC28 is designed to detatch from the cleaner automatically when you extend the wand to it's fullest extent. When you replace the wand on the cleaner, the wand will retract automatically down inside the hose. The button on the rear of the wand which you mention will separate the end of the hose from the wand, so you can use the hose without the wand attached when cleaning in tighter spaces. You do not need to press this to extend or retract the wand.

If you have any further questions about using or maintaining your Dyson, please see the user guide supplied with the cleaner, or visit www.dyson.com and click on 'Support. If you'd prefer to speak to one of our experts directly, you can call us free on 1866MYDYSON.

Kind regards,

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REGARDS
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