Question about Epson Artisan 810 AllInOne InkJet Printer

1 Answer

"Failed to read the PC-FAX Phone Book"

I went to fax a WORD document. Phone book came up no problem. Went to fax another document right after that & got error message "Failed to read the PC-FAX phone book." I downloaded the latest software and utilities. Epson tried trouble-shooting to no avail. Any suggestions?

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  • Gary de Sesa May 10, 2014

    I should have added that I'm using a PC Vista 32 bit Home Edition.

  • Gary de Sesa May 15, 2014

    Dear Joel Rodgriguez: Thank you for your very thoughtful and detailed attempt to solve this very stubborn and elusive problem. Unfortunately it did change anything. I even tried rebooting with the new setting. Nothing. How something can work one minute and not the next, without any changes in between is a mystery. I tried restoring back to a point where it was working, but for some reason, it will not complete the restore. I know others have this problem with restoring. Perhaps you have some suggestions along those lines. Again, very appreciate of you attempt. Gary

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  • Epson Expert
  • 464 Answers

Try this
Browse to Control Panel > Administrative tools > Computer management > Services and Applications > Services
Locate the following services:
1. Telephony
2. Network Connections
3. Remote Access Connection Manager
4. Remote Access Auto Connection Manager
Right click and select Properties. On the General tab, next to Start Up type, select Automatic followed by OK.

Posted on May 15, 2014

  • 3 more comments 
  • Joel Rodriguez
    Joel Rodriguez May 16, 2014

    I see the fax Utility just had been updated.http://www.epson.com/cgi-bin/Store/suppo...

  • Joel Rodriguez
    Joel Rodriguez May 16, 2014

    Copy and past the link and click on Utilities and Epson Fax Utility v1.50.

  • Joel Rodriguez
    Joel Rodriguez May 16, 2014

    This utility allows the transmitting data such as documents, drawings, and tables created using a word processing or spreadsheet application directly by fax, without printing.

  • Joel Rodriguez
    Joel Rodriguez May 16, 2014

    download it and install and let me know please.

  • Gary de Sesa May 16, 2014

    Dear Joel: The very first thing I did was to install the new drivers, but thanks for the suggestion. In fact I completely uninstalled and then reinstalled all the latest Artisan 810 software and utilities and restarted my computer. Nothing has worked. As I said, previously, the only thing I have been unable to do is to restore back before the problem. Perhaps there is a solution to that of which I'm unaware. Thanks!!!

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To see if that's your issue, go into system setting -> printers & faxes and then select the Epson printer from the menu.  On the right, it will give information about your printer including KIND.  If it has your printer name followed by GUTENBERG, that means it discarded the epson drivers in favor of the Leopard ones.
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when you open your cover and see the cartdredes lift them up and place them in the center while holding down the piece of metal with the bar code on it it gets cauth up there all the time that is what it is hitting when you turn it on and it makes a metalic sounding thud.

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Communication error,try defaulting the machine ,check the line with a good telephone make sure you have dial tone.
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SOURCE: My epson fax machine is hooked to magic jack and

Can I fax using Magic Jack? This is a popular question. They do not support faxes, but the answer is yes. You may need to do some tweaking. However, not much tweaking. First, turn off error correction on your fax machine or program. Then, set the fax machine or program to use the slowest speed available. The slowest speed will ensure a fax goes through. You may increase later to find the highest speed at which a fax can be received.

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How do you load a lexmark X5650 all in one printer, copy, photo, scan, and fax? I am trying to figure out how to load the fax to send the fax to someone.


Sending a fax using the printer control panel:
  1. Make sure the printer is on and is connected to a working phone line.
  2. Load an original document faceup into the Automatic Document Feeder (ADF) or facedown on the
    scanner glass.
  3. From the printer control panel, press the Fax button.
  4. Enter a fax number, or press Address Book to select a number from the Speed Dial or Group Dial list.
  5. Press Color or Black to select a color or black-and-white fax.
  6. Press Start to send the fax job.
Source: Lexmark 5600-6600 Series Fax Guide

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I am trying to send a fax and the fax is reading sleep, does it mean the fax went through. I received a confirmation report.


You dont mention make or model...it is likely that your machine does not have to come out of the "sleep mode" to transmit...as long as the lamp came on when you sent the document..if it printed a conf. report saying it went thro you should be ok.

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Cant install fax software for lexmark x5495 aio printer.


1. Unplug the printer from the PC
2. Uninstall all the software related to the All-in -One ( that is on the PC)
3. Connect the All-in-One again then follow the software instructions for reinstalling the printer.
From the instruction manual:
Sending a fax
Entering a fax number
1 From the control panel, press Fax Mode.
2 Enter a fax number using:
The text box Enter a fax number using the keypad.
Notes:
• You can include a calling card number as part of the fax number.
• Enter a maximum of 64 digits in a fax number.
• Press Pause / Redial to insert a three-second pause in a number you
are entering to wait for an outside line or get through an automated
answering system.
Speed Dial or Group Dial a Press Phone Book.
b Enter Speed Dial and/or Group Dial numbers.
• Press or repeatedly until the Speed Dial or Group Dial
number you want appears.
• Use the keypad to enter the number of the Speed Dial entry (1–
89) or Group Dial entry (90–99).
Notes:
• For instructions on how to add Speed Dial or Group Dial numbers
using the computer, see “Setting up Speed Dial” on page 118.
• For instructions on how to add Speed Dial or Group Dial numbers
using the control panel, see “Using the Phone Book” on
page 108.
3 If you want to send a fax to a group of numbers (broadcast fax):
a Press .
b Repeat step 2, using any combination of the previous methods, until a maximum of 30 fax numbers have
been entered.
Sending a fax using the software
You can scan a document to the computer and then fax it to someone using the software.
1 Load an original document facedown in the Automatic Document Feeder (ADF).
2 From the desktop, double-click the Productivity Studio icon.
3 From the right pane of the Welcome Screen, click Fax.
4 Select the Document option.
5 Click Start.
6 Enter the recipient information, and then click Next.
Note: A fax number can include up to 64 numbers, commas, periods, spaces, and/or these symbols: * # + - ( ).
Faxing
103
7 Enter the cover page information, and then click Next.
8 If there are any additional documents that you want to send with your fax, add these now, and then click Next.
9 To send your fax:
• Immediately—Select the Send now option.
• At a scheduled time:
a Select the Delay sending until option.
b Set a time and date.
10 If you want a paper copy of your fax, select Print a copy of your fax.
11 Click Send.
Sending a fax using the control panel
1 Make sure the printer is on.
2 Load an original document facedown into the ADF or on the scanner glass.
Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
3 From the control panel, press Fax Mode.
4 Enter a fax number or press Phone Book to select a number from the Speed Dial or Group Dial list. For more
information, see “Entering a fax number” on page 103.
Note: To set up Speed Dial, see “Setting up Speed Dial” on page 118.
5 If you want to send a fax to a group of numbers (broadcast fax):
a Press .
b Repeat step 4 and press until a maximum of 30 fax numbers have been entered.
6 Press Start Color or Start Black.
Sending a fax while listening to a call (On Hook Dial)
The manual dialing feature lets you dial a telephone number while listening to the call through a speaker on the
printer. It is useful when you must navigate an automated answering system or enter a calling card number before
sending your fax.
1 From the control panel, press Fax Mode.
2 Press .
3 Press or repeatedly until On Hook Dial appears, and then press . You can now hear the dial tone of
the telephone line.
4 Enter a fax number. For more information, see the related topic, “Entering a fax number.”
Note: Press the keypad numbers to use an automated answering system.
5 Press Start Color or Start Black.
Faxing
104
Sending a broadcast fax at a scheduled time
You can send a fax to a combination of up to 30 people or groups at a time you choose.
1 Load an original document facedown into the ADF or on the scanner glass.
Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
2 From the control panel, press Fax Mode.
3 Press .
4 Press or repeatedly until Delay Fax appears.
5 Press .
6 Press or repeatedly until Delay Until appears.
7 Press .
8 Enter the time you want to send the fax.
9 Press .
10 If the printer is not set to the 24 hour mode, press or repeatedly to select AM or PM.
11 Press to save your settings.
12 Enter a fax number, or press Phone Book to select a number from the Speed Dial or Group Dial list. For more
information, see “Entering a fax number” on page 103.
13 If needed, repeat step 12 and press until a maximum of 30 fax numbers have been entered.
14 Press Start Color or Start Black.
Note: At the designated time, the fax numbers are dialed and the fax is sent to all of the designated fax numbers. If
the fax transmission is unsuccessful to any of the numbers on the broadcast list, the unsuccessful numbers will be
dialed again.
Receiving a fax
Receiving a fax manually
1 Make sure the Auto Answer light is off.
2 To receive the fax if you have not set up a manual answer code:
• Press Start Color or Start Black.
or
• Press * 9 * on the telephone after you answer it and hear fax tones.
3 To receive a fax if you have set up a manual answer code, enter the code on the telephone after you answer it
and hear fax tones.
Note: For information on how to set up a manual answer code, see the related topic, “Setting a fax manual answer
code.”
4 Hang up the telephone. The printer receives the fax.
Faxing
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GOOD LUCK


Fax Phone Book
Figure 2-42 Fax Phone Book screen
Use the Fax Phone Book screen to add and remove individuals or groups on your speed-dial list, import
phone books from a variety of sources, and update and maintain your contact list.

8cad304.jpg

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Faxing


Yes it is possible I own the same printer. The way it works is first you must have a modem installed in your pc and hooked up to a working phone line. After that is done the lexmark software that came with it should have a fax feature somewhere you need to fiddle around with it. I think it was in the Scanning program in particular.

Hope this helps

Thanks for reading!

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