Question about HP Photosmart C5180 All-In-One InkJet Printer

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Scanner has stopped functioning

Other features fine.  copy.  printer.  i am getting a message that scanner could not be initialized / not found.  i even reloaded the cd w/ install that came w/ the product.  I have had it a couple of years.

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  • 253 Answers

Ou need clean install . disconnect scanner remove all software in the add/remove area and go to device manger and remove scanner form list. then install software first,rebot, before installing scanner.should work then and for technical support contact us at http://tinyurl.com/mtgjzz

Posted on Jun 22, 2009

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1 Answer

SCANNER FAILURE


The issue is with hardware of the printer.
Scan feature is most expensive and sensitive part of the printer.
I suggest you to contact HP support. If the printer is under warranty you may get a replacement printer or else they may give you a better option.

If not on warranty you may try this workaround:

  1. With unit off, press the 'Cancel' (pink button) and 'Color' (green button).
  2. This will start the printer in a diagnostic mode. Press '1' to run the diagnostics.
  3. Press 'Enter' or other keys as directed by the display prompts. When you don't know what to press, the 'Enter' key usually works. Some of the keys called for (for example 'Plus' and 'Minus') are not on every psc 2210 keyboard. They are mapped to one of the "directional" keys just above the numeric keypad area next to the 'Enter' key. Keep trying keys till one works.
  4. After all the diagnostics, the display will either go blank or display 'Initializing...' . Wait 10-20 seconds to make sure it isn't doing anything else then press the 'On' key.
The printer should start without the scanner error and the grinding/chattering noise.

Leave the printer on because the next power cycle brings the chattering noise back.
But, when it does, the procedure above seems to fix it every time.

PSC 2210 scanner failure HP Enterprise Business Community

Feb 18, 2014 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

3052A scanner does not work


First, make sure the printer is copying perfectly, so we know whether the defect is in the scanner. If the scanner is functioning normally, the problem may be in theUSB cable. Some printers only scan with USB 2.0 cable. If this defect still continue,test in another computer because your operating system might be defective.

Apr 10, 2012 | LaserJet 3052 All-In-One Printer

1 Answer

My HP Photosmart C5240 will print from computer but will not scan or make copies.


Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

Feb 15, 2011 | HP Photosmart C5280 Printer

2 Answers

I get a error initializing scanner?


Background of issue- When 4345/M4345 boots up, amber light comes on under start button and the message "Initializing Scanner" is displayed. The unit will print but will not preform any scan functions.

Steps taken to try to resolve issue:
1. Updated firmware
2. Restored factory defaults
3. Took off cover in back of printer covering scanner controller board and reseated all cables
4. Took apart scan unit and cleaned (2)mirrors in scan head
5. Took off back cover of unit, reseated cables coming from scanner controller board
6. Ran Scanner Test, in menu (which everything functions properly)

Usually I would say scanner or controller board has failed but I had 3 M4345 come down with this issue in one week. The only resolve i've found for this issue is repetitively turning on and off the unit until it comes up without "scanner initializing" message. Once it comes up it functions 100% until the unit is turned off and issue will come back.

I'm at a loss here with so many units having same issue, open to any advice. I once took the formatter out of bad unit and put it in good one and it caused the issue in the good one but i'm double verifying this tonight. Thanks for any help.

Nov 17, 2010 | HP LaserJet 4345mfp Printer

1 Answer

Scanner initialization error -scanner does not stop moving to right. eventually stops but will not function.


Hi,

Error messages might appear during scanning. Click here to see the document which was developed to help HP customers resolve these error messages.

Regards
Riztech

Aug 23, 2010 | HP PSC 2110 Color Printer

1 Answer

All-in-one printer/scanner not working


did you installed software from the cd that came with it?

windows installe it as a scanner that you can use from Control Panel->scanner and cameras following the wizard...

to use the buttons on the scanner you must install software and configure it

Mar 15, 2009 | Lexmark All-in-One Printer, Scanner &...

1 Answer

Scanner failure when faxing of coppying


I need help also my black ink stop working also but think it is dry and that is why it won't wor. but still have same fax and copy problem exactly even the grinding noise

Fred

Feb 09, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP Solutions Center can not communicate with HP 3500c Scanner


Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.

Sep 21, 2008 | HP ScanJet 3500C Flatbed Scanner

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