Question about HP Photosmart C5180 All-In-One InkJet Printer

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Scanner has stopped functioning

Other features fine.  copy.  printer.  i am getting a message that scanner could not be initialized / not found.  i even reloaded the cd w/ install that came w/ the product.  I have had it a couple of years.

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  • 253 Answers

Ou need clean install . disconnect scanner remove all software in the add/remove area and go to device manger and remove scanner form list. then install software first,rebot, before installing scanner.should work then and for technical support contact us at http://tinyurl.com/mtgjzz

Posted on Jun 22, 2009

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I get a error initializing scanner?


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Steps taken to try to resolve issue:
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Usually I would say scanner or controller board has failed but I had 3 M4345 come down with this issue in one week. The only resolve i've found for this issue is repetitively turning on and off the unit until it comes up without "scanner initializing" message. Once it comes up it functions 100% until the unit is turned off and issue will come back.

I'm at a loss here with so many units having same issue, open to any advice. I once took the formatter out of bad unit and put it in good one and it caused the issue in the good one but i'm double verifying this tonight. Thanks for any help.

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Hi,

Error messages might appear during scanning. Click here to see the document which was developed to help HP customers resolve these error messages.

Regards
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I need help also my black ink stop working also but think it is dry and that is why it won't wor. but still have same fax and copy problem exactly even the grinding noise

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HP Solutions Center can not communicate with HP 3500c Scanner


Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.

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