Question about HP Pavilion dv6748us Notebook
The optical disc drivers are part of the OS. The available drivers and software for Windows Vista, the original OS for the DV6748us are here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&product=3648284 . Select your version and click Next.
Windows XP and the subsequent versions of Windows all had the drivers for internal optical drives and most external drives in the Plug and Play control. You may need to go to the Device Manager and check the device status then manually update the driver. (For Vista, click Start > Control Panel (in the right hand column, then under Hardware look for the Device Manager link.) Expand the section for optical drives and look for a triangle with a red x or a yellow exclamation point. Right click on the device and click on the Update Driver button. If that doesn't work, try uninstalling the driver then shut down the computer. Check if Windows loads the driver correctly when you reboot. If you continue to have problems, the drive or cables might be bad. Consider getting a new optical drive (slim if you want to stay with an internal drive).
I hope this helps.
Posted on May 09, 2014
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Posted on Jan 02, 2017
Tips for a great answer:
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Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders
This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
hope this helps
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