Question about Samsung Hue (SCH-r500) Cellular Phone

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My cell phone suddenly froze up and won't respond at all (I even plugged in the battery charger). The outside screen stays lit, but the inside screen is completely dead. I am not able to turn the phone off, as the keys are completely non-responsive.

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Yeah these phones do that alot the only thing that works is to pop the battery out and back in

Posted on Jul 08, 2009

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Posted on Jan 02, 2017

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There are 4 reasons why your unit is behaving this way:
1. Charger is the problem.
2. The docking station is the broken.
3. The battery is broken or not accepting charge.
4. The actual unit is the problem.
It is very hard to tell which one is causing this to happen.
Let us do some troubleshooting first:
1. Plug your charger in an A/C outlet and make sure the red power light (left) is lit, otherwise the charger or the docking station is broken.
2. You can test the charger with a multimeter. Unplug the charger from the docking station and measure the voltage across the outside and inside, it should register more than 5 volts DC. If there is a 5Volt DC the docking station is the problem otherwise the charger is broken.
3. If the red power light is lit and the status light (right) is lit too, your docking station is broken.
4. If the red power light is lit, dock the unit into the charger, the status light (left) should turn red when your battery is accepting charge or turn blue when your battery is fully charged.
5. If the status light will not lit at all (while the red power light is on), tap the screen while the unit is docked on the charger. If the unit will become alive, you need a new battery otherwise you need a new unit.

12 hours is very long time to charge, the status light should turn to blue in less than 2 hours especially for a new battery.

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Comment by suekanos, posted on Jun 03, 2008 this phone was just switched off in the night.the following day when i tried to switch

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mine does the same thing it has continued doint this for almost a year and there is no solution ive been searching everywhere

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