Question about Microsoft Outlook Express

1 Answer

Large file sent on Outlook Express immobilized my system

I tried to send out a large file containing pictures (268 mb) on Outlook Express 6, but the size of the file apparently needed more memory than I had available, and Outlook express quit responding. I have tried to delete the file in the outbox, but nothing happens. Each time I open Outlook Express, it tries to send this file, and eventually quits responding. Is a copy of the file begin stored somewhere else that I can get to and erase it ? I am running Windows XP Home Addition and Internet Explorer 7. The memory in my machine is as follows: total physical mem = 512 mb, available physical mem = 92 mb, total virtual mem = 2 gb, available virtual mem = 1.96 gb, page file space = 1.22 gb. Any help would be appreciated.

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  • 5 more comments 
  • chucke59 Jun 22, 2009

    How do I get it out of my machine so that Outlook Express does not
    continue to try and send it every time I open the mail utility?

  • chucke59 Jun 22, 2009

    I don't have access to the computer right now. The problem occurred on my home computer, and I am now at work.

  • chucke59 Jun 22, 2009

    I will try your solution tonight and get back to you tomorrow to let you know how it worked.

  • chucke59 Jun 23, 2009

    I tried to follow your fix, but could not find any folder labeled
    "Outlook". Under Documents and Settings, I have 3 folders:
    All Users; Default Users; and me. I followed the suggested path
    under each folder to the Microsoft folder, made sure the hidden files
    were shown, but found no "Outlook" folder under any of them. Any
    other place I should look?

  • chucke59 Jun 23, 2009

    I can be available this afternoon. I will contact you between 1 and 2 pm to see if you are available then.

  • chucke59 Jun 23, 2009

    I'm in Pacific daylight time. It is now 10:45 am here.
    Maybe we should try for around 8:00 am Pacific time tomorrow.
    Sounds like it would be around 6:00 pm your time. If this looks
    ok, send me the contact link for a hookup tomorrow.

  • chucke59 Jun 24, 2009

    Looks like the system is back to normal. Thanks for the great help.

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  • Microsoft Master
  • 13,433 Answers

Hi

you should never even attempt to send such huge files, first of all that will take hours to send, and will most likely be rejected by the service, and as far as I know there is no email service that would allow to send such huge files, gmail, with the bigest storage I know, 7GB, has a 20MB limit on file sending.

You can't email that large file, burn it to a cd and mail it over.

Anything else?

Ekse

Posted on Jun 22, 2009

  • 6 more comments 
  • Ekse Jun 22, 2009

    I can fix it for you right now over remote support connection:

    http://www.fastsupport.com/162024369
    above link will start the session, if the session doesn't start within a minute or two, use the manually download software link at the bottom and follow instructions.


  • Ekse Jun 22, 2009

    okay, there are certain files we need to delete to reset the outlook, They are generally stored somehwere under c:\documents and settings\your user name\

    When will you be available, or at the computer?


  • Ekse Jun 22, 2009

    It varies between computers but if you delete the following folder c:\Documents and Settings\\Local Settings\Application Data\Microsoft\Outlook\

    If you delete the outlook folder the outlook should be reset and you will have to set your details into it again.

    the folder will very likely be hidden. you will need to go to as far as you can, then press tools from the toolbar, then folder options then view. Then click on Show Hidden files and folders, apply and ok. you should be able to find the folder now.


  • Ekse Jun 22, 2009

    Note that it will also delete any email stored on the computer. Take a backup of the folder before erasing them.

  • Ekse Jun 22, 2009

    remember to take a backup of the files incase your email is set in a way that the emails ones downloaded to the computer are removed from the server, so if you remove them from the computer they would be gone.




  • Ekse Jun 23, 2009

    are you available now? I can look into it over remote support.

    Lets solve the problem over a remote support connection - I will be able to see the screen and sort out the problem. Click on this link below:
    http://www.fastsupport.com/798765380
    above link will start the session, if the session doesn't start within a minute or two, use the manually download software link at the bottom and follow instructions.


  • Ekse Jun 23, 2009

    Hi, its 8pm here I don't know what timezone you are in, in how many hours is that?

  • Ekse Jun 23, 2009

    Okay sounds good, email me at nikoht@gmail.com

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