We have a jorvet j825q scale that has an err L. How do u fix this?

try removing/replacing the battery

my scale keeps reading err when I step on it

Enable to capture zero +/- 2%
One or more of the sensors need replacing

First be sure that you are bare foot when using the scale. If you are not making contact with the metal sensors on the scale's platform the scale will read Err 2. The way the scale is able to measure your body fat and body water % is by sending a small, unnoticeable electronic signal through your body. Also, be sure the scale is on a flat, stable, hard surface while in use.

If you are bare foot while using the scale, and you are still receiving an Err 2 message, please fill out the form at this link (http://www.escali.com/index.php?p=warranty) and one of our customer service reps will contact you within approx. 24 hrs with instructions on a fix or replacement.

Questions, contact @escaliscales on twitter or call 1-800-467-6408.

Thank you for choosing an Escali Scale!


Noah Harber, Brand Manager at Escali Scales

Step on the scale when you get the err message step off wait 5-10 secs then step back on, should be ok.

If you get an "Err" or "Error" message, you will need to step off of the scale, wait a few seconds and then step back onto the scale.

From the Taylor Site http://www.taylorusa.com/faq-scales

Here are the basic ERR messages and their meanings:

• Error 0: Initialization
• Error 1: Instability (scale is on an uneven surface ex: carpet)
• Error 2: Unit may have been jarred or unit was overloaded (customer went over the maximum weight capacity)
• Error 3: Contact error (Feet were not wet for Body fat reading, feet aren’t big enough to reach sensors)
• Error 4: Body fat is out of range
• Error 5: Water is out of range

I got an ERR2 message and now the scale doesn’t work. What should I do? The following reset procedure is used when the scale shows an err2, err, 0.0, inaccurate weight, or some other unusual error.

1. Remove the battery from the scale.
2. Sit the scale on a hard surface floor.
3. Step up onto the scale, stand still for about 5 seconds and step off the scale.
4. Re-install your battery.
5. Place the scale back on a hard surface floor.
6. With one foot only, place just enough weight on the scale for the display shows zero’s or dashes. Once you see zeros or dashes remove your foot.
7. Wait for the scale to turn off again.
8. Step up onto the scale for a weight.

If the reset is successful, you should receive a weight right away. If you continue to receive one of the error messages above please call our Customer Service department or contact us via email. You can also try the reset procedure a 2nd time. Sometimes the reset procedure will work the second time.

Put scale in round file can. Buy another cheap scale.

Dear FixYA

Was advised to send to Scales to another company to be fixed. Therefore no longer need your assistance.

Thank you

Julia