Question about NorStar Meridian M7310 Phone

1 Answer

Nortel M7310 Display Caller

Hello,

I need help enabling the caller ID on my Meridian Norstar M7310. I have read some of the solutions posted here but none of them work.

The I work for moved almost a year ago and the caller ID was working fine then. Since being at the new location, it has not worked. I've tried everything under the sun and I'm at my wits end.

Any help would be greatly appreciated.
LP





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  • Contributor
  • 60 Answers

In system programming your station needs to set caller id to Y.

i am assuming the system accept caller id. Other stations are working.

Posted on Aug 01, 2009

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Posted on Jan 02, 2017

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  • 201 Answers

SOURCE: Nortel M7310

Your M7310 phone does not have caller ID. The phone system can have caller ID and there are a few different options you could have for phone system and caller ID packages. You should try to find out which Nortel phone system you have and possibly what type of Caller ID unit.

I suspect you cannot do what you are looking for because as I mentioned, the phone itself does not have caller ID and only displays what the phone system tells it to. It is more complicated for a caller ID system to store a list of previous calls when you have multiple lines and multiple phones. Would you want to see a list of every call that has come in, just the calls that rang at your station or just the calls that rang and you answered at your station.... BUT... this may be ansered in a user guide specific to your phone system or your caller ID interface.

Posted on Oct 26, 2007

cnavarro
  • 2460 Answers

SOURCE: Nortel Meridian Norstar-Plus Compact ICS with #7310 phones.

I'm pretty sure CID is automatic on a CICS....IF you have a CID trunk card. You might want to post the part number on the face of the trunk and we'll see if it's the proper one.

Carl

Posted on Jan 08, 2009

SOURCE: nortel norstar m7310 phone caller id problems

did you change extension numbers? Or did your extension number move with you?

Posted on May 08, 2008

ynotphone
  • 192 Answers

SOURCE: T7316e Nortel Meridian Norstar Telephone MANUAL

Not too sure what type of manual you are looking for, but here is a useful link to have for a Norstar system information.

http://www.alphatelecom.ca/meridian_norstar_manuals.htm

Posted on Mar 25, 2009

consultel1
  • 860 Answers

SOURCE: Can somebody help me in setting up caller ID on my

To set up call id you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter extension number you wish to program call log on. Press the show key (top right arrow)
Press the next key (bottom right arrow) 5 times. The display should say TELCO FEATURES.
Press the show key (top right arrow) 2 times. The display should say CALLED ID: N(or Y)Press the change key til it says Y.
press the release key.
that should do it providing you have caller id service though your local telco provider.

Posted on Mar 26, 2009

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1 Answer

Why doesn't one phone in my norstar meridian m7310 phones is not displaying caller id


Either COPY the config settings from a set where it works to those that don't, or on the sets that do not:

F**CONFIG, Terminals&Sets, (enter ext #), ... Telco Features, 1st Display Name: change between Name, Number, or Line.
And remember that some callers (esp Cellphones) do not provide Name info, so if the incoming calls at that extension are mostly from the same #s, it might be normal.

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I believe so. You will need to know the construction of the caller ID string sent by the telco through PRI and then the ICS needs to be programmed to display the portion(s) of the string desired by the customer.

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M7310 + Caller ID


You need CID service from teoco, Caller ID capable circuit packs in your Norstar system and 2 parameters turned on in programming under "terminals a & sets" for each extension. Also the CID will only auto display on sets that have the ringing turned on for that line. (you can also program a display button..feature-811). I doubt it is the software version but to display it go into programming and step down through the menu from 'Terminals&Sets' 10 items to 'Maintenance' and press 'show' then show again at 'System Version' this will give you a display like "SP: 30DHC04 NAT". Hope this helps. Bill C. www.dyns-tech.us We also do remote programming on Nortel CICS and MICS so equipped

Mar 15, 2010 | NorStar M7310 Corded Phone

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Can somebody help me in setting up caller ID on my Nortel Norstar M7310


To set up call id you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter extension number you wish to program call log on. Press the show key (top right arrow)
Press the next key (bottom right arrow) 5 times. The display should say TELCO FEATURES.
Press the show key (top right arrow) 2 times. The display should say CALLED ID: N(or Y)Press the change key til it says Y.
press the release key.
that should do it providing you have caller id service though your local telco provider.

Mar 26, 2009 | NorStar Meridian M7310 Phone

1 Answer

Nortel Meridian Norstar-Plus Compact ICS with #7310 phones.


I'm pretty sure CID is automatic on a CICS....IF you have a CID trunk card. You might want to post the part number on the face of the trunk and we'll see if it's the proper one.

Carl

Jan 08, 2009 | NorStar M7310 Corded Phone

1 Answer

How to setup caller id?


Have your tech look again. A keyword search of CALLER ID in the pdf should explain it all, especially page 158 of a 6.1 CICS manual.

You need 2 things to make it work. One is that your phone has to be ringing. Two is that Under Telco Features in programming for your set is a CALLER ID set which is No by default.

Of course, FEAT 811/812 will work after the fact.

Carl

Nov 13, 2008 | NorStar Meridian M7310 Phone

1 Answer

Caller id only displays after i pick up the line


it is a progrsamming issue that can be fixed where are yuou located?

you can call me at 3107016774

Sep 18, 2008 | NorStar Meridian M7310 Phone

2 Answers

Nortel norstar m7310 phone caller id problems


@relax536

to find out your phone's extension dial
Feature *0 Intercom

May 08, 2008 | NorStar Meridian M7310 Phone

2 Answers

Caller ID


First off seven to nine you do not use an external cid unit for norstar systems. Make sure you have a caller id card in the main ksu or key service unit( the phone cabinet) It should say CI on it. If the card says DS then you do not have a caller id card on the system and will need to exchange it for one. Then the system phones will have to be programmed for cid.

Feb 16, 2008 | NorStar Meridian M7310 Phone

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