Question about Electrolux Epic 6500 Vacuum

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Power nozzle motor will not turn on

I have an electrolux 6500 seriers canister vacuum. Vacuum works fine but now when I use the power nozzle portion for the rug the brush underneath doesn't turn and the motor for the nozzle doesn't turn on. Any ideas as to why would be greatly appreciated. Thanks

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  • mp519rovin May 11, 2010

    I am also having the same problem, except in a different scenario. The power nozzle used to work fine, then when the basic tube sucked up a ping-pong ball, it got stuck at the first separation point on the extender. After removing the ping-pong ball, I reattached the power nozzle, but when I turn the vacuum cleaner on, the power nozzle will only spin when upside-down or in a certain position upside-right. The problem seems to be with the power nozzle. What could this be, and how would I fix this?

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  • 73 Answers

Try hitting the reset button,It is a small button on the top of the brush and make sure the switch is turned on on the handle.

Posted on Aug 28, 2009

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1 Answer

Power head does not work canister does . There is voltage at the power head.


Although it could be a multitude of things that keep the power nozzle from operating properly, the most likely is, since it's an Epic series, Is that the power nozzle elbow assembly needs replaced as the fine wires and top of the elbow tend to break/short after 5-10 yrs. of use.
It's also very well possible that the power nozzle reset switch or hose switch at top of handle is defective. Try plugging the power nozzle directly into the hose handle assembly and turn machine on. If the power nozzle still doesn't work, it's definitely a problem directly with the power nozzle.

Hope that helps!
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Cheap fix: DuckTape around the connections will work great

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The light with a cord "plug" on it indicates that there is power coming to the vacuum. This is normal.
Assuming that the vacuum works, but not the power nozzle, turn the PN over to view the brush. Clear all hair, thread, fibers, etc., that may be wrapped aroung the brush. Use a sharp knife or scissors to cut through them for ease of removal. Make sure the ends of the brush are cleared as well. Try the vacuum and press the reset switch on the PN. Does it work?
Is the PN motor running, but the brush isn't spinning. Turn PN over and try to spin the brush. If it turns freely, the belt is broken and needs replaced. This should be done by an authorized Aerus Electrolux service tech to avoid incorrect reassembly and resulting damage to vacuum and owner.
If the brush doesn't freely spin, but turns with resistance, this is normal.
If it still doesn't work, try the Sidekick mini power nozzle that should have come with it. If it works, but the full size PN doesn't, there's a problem with the PN. It needs to be taken to an authorized Aerus Electrolux store for diagnosis (free) and repair.
If the Sidekick doesn't work, the problem is in the hose, wands, or canister. It could be due to bad switches, wiring, and other electrical problems. In this case, the entire vacuum needs to be taken to an authorized Aerus Electrolux dealer for diagnosis and needed repairs.

http://www.aerushome.com/storelocator/

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My electrolux Epic 6500 power nozzle Model N109J will not work. It had an intermittent short which I thought I fixed (some of the insulation on the wires were pinched). I fixed the wires and it worked...


The switch is definitely a possibility, but other problems can also cause this.
Bad switch, needs replaced.
Broken wiring in power nozzle, wands, hose, or canister.
Bad PN motor.

I strongly recommend taking it to the nearest authorized Aerus Electrolux store for a diagnosis (should be free). Allowing them to do any repairs necessary is recommended, as well. This will ensure it's done correctly.

http://www.aerushome.com/storelocator/

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My Epic 6500 power head will not turn on. Had to push the reset many times the last time it ran, and now it will not turn on. Help!


Does the power nozzle motor come on? Is it just that the brush won't turn? If it's just the brush not rotating, the belt probably broke and needs replaced.
Is the brush clean? If not, clean all threads, etc. off.
Check all wire connections for breaks, cracks, and discoloration. Power nozzle to wand, wand to wand, wand to hose. If any of those are found, that part, and probably the one it connects to. will need replaced.
Ensure all connections are snug.
Internal wiring, including connections, could be bad. This would include wiring in the power nozzle, wands, hose, or canister.
Reset or hose switch could be bad. These would need replaced.
Power nozzle motor could be bad. Generally the belt will break before the motor burns out, but it's possible it's didn't.
For any internal repairs, including belt replacement, the entire vacuum should be taken to an authorized Aerus Electrolux dealer. The service technician can also troubleshoot and find the problem. This is generally done at no charge.
You've got a great machine, and with proper care and maintenance it should last for years to come.

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Make sure the brush is clear of all thread, string, hair, and similar material that has gotten wrapped around it.
There could be a problem with one of the electrical connections from vacuum to power nozzle, including broken wire in the hose. Check all connections for cracks, discoloration, and looseness.
You may need to take the vacuum to the shop. If so, make sure you take it to an authorized Aerus Electrolux store. Service tech should be able to determine the problem quickly.
Just remember, it just needs fixed, you don't need a new vacuum, and tell them that.

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hello lilbutmunch1,
The brush is motor/belt driven so you probably either broke the belt or it shifted off the motor or brush shaft. I suggest you unplug it,flip it over and look for screws that hold the baseplate together.. remove those screws and seperate the baseplate to gain access to the brush and motor head. Once open, it should be fairly obvious what the problem is.. a broken belt, a belt that has shifted or the brush won't spin freely due to an obstruction. Hope this helps..
Regards,
Rick ( bigbutmunch..LOL)

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