Today the hinge broke on my Verizon LG VX8350. I did not drop it or anything. I just picked it up to make a phone call and it snapped apart. Very frustrating. The phone still works, but does not close correctly. I just bought it 3 months ago and when I called Verizon, they told me that I would have to pay for a full price phone if I wanted to replace it.
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The spring goes under the little plate that is held in by two tiny screws. Its visible when the phone is open vertically with the plastic cap removed from the hinge. Hope this helps. I took my hinge apart after I dropped it and the top half came off... now it's just holding by the ribbon so I'm going to order a new hinge. Verizon is completely useless. They don't want to even know about you if you're phone isn't under warranty and I have 11 months till an upgrade...
By default, it's set to "any key" which means when you press any key on the keypad, calls will be received. If it's then go to call settings and set the answer options to "any key" and save the settings.
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I don't see a problem statement here that needs a solution by someone else.
Broken hinges on LG VX-8350 are notorious failure mode for this model. You may be able to find and obtain a water-damaged phone for small money and transplant only the keypad shell body (the broken hinge part) to your phone. To separate the keypad and screen shells on the good body unit, look here:
Here is the response that I got from Verizon customer service today via e-mail. I, too, have the broken hinge on a new LG VX8350:
"According to our records a limited number of LG VX8350 devices may
exhibit a cracked hinge or stress cracks on the front housing from
normal operation. LG determined hinge / stress cracking is due to a
production issue with the hinge. LG has implemented corrective action
to resolve issue in future production and devices repaired by LG."
They are replacing the phone with a certified LG. All in all, I am very pleased with their commitment to customer service. I would suggest contacting Verizon directly and letting them know that you are aware of the hinge problems.
I had the same problem with my VX8350 and when I called customer service they told me the same thing, but then I took the phone to a Verizon company owned store and they replaced the phone for free as it was a know problem with this model.
You need to march right back to Verizon and demand a new phone. If you do a search on the internet, there are multitudes of people with the exact same broken hinge problem. This is a design defect and should be replaced no questions asked. Verizon knows about this problem. I had my phone less than 6 months when my right hinge just broke...no dropping or other damage. I went in and they replaced it free of charge - because they knew about the problem. That was just a month ago and my right hinge broke again today...one month later. I am going to demand a new phone or they will be facing a class action law suit. Who ever told you this had to be filed with insurance and that you have to pay $50 did not know what they were talking about. Do what I am going to do and print off all of the complaints and present them to Verizon.
I was able to take apart a VX8350 I have with a broken screen. I don't see any way to replace just the hinges with replacing the whole top part of the phone including the screen. The ribbon cable from the screen runs through the hinge part into the main assembly of the phone. It appears the cable can't be removed without cutting it.
I'm holding my VX8350 right now, its a new one since I dropped (at least 20 sum times) my first one and broke the right hinge too. And unfortunately this phone does not have a sim card. If you end up getting this phone then I'd HIGHLY recommend getting the rubberized case. It makes holding onto it much easier!