Question about Dyson Ball DC24 Bagless Upright Vacuum
Posted by Anonymous on
Hi, it's Ambrai from Crucial Vacuum.
There are two reasons why the post filter may pop out. One reason is that the spring on your filter may be broken. The post filter should pop in and you should hear a click to make sure it is locked in place. If you don't hear that click, the spring may be broken. Otherwise, your post filter may be dirty. Once the filter is packed with debris, air can no longer pass through it causing the ball to pop open. There are also two types of filters for your Dyson DC25. Remember for optimal performance, it is recommended to change your filters every three to six months.
You can purchase your replacement filters directly from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Crucial Vacuum Customer Care
Posted on May 08, 2014
A 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
I would try the filter first. The filter on your unit should be replaced at least once a year, more often if it gets used a lot or in a very dusty or dirty environment. If the filter is clogged air cannot pass through it just as if you laid a piece of plastic over it which can cause it to blow off.
Posted on Jul 21, 2010
SOURCE: My dyson dc25 which I
Sorry to hear you're having difficulties with your DC25. If you haven't tried this already, try pushing the filter firmly into place until you hear an audible click. This should stop the filter popping out of place.
However, if you're still having problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks on the phone, which should hopefully resolve this issue.
Dyson Customer Service
Posted on Jun 08, 2011
I'm sorry to hear you're having difficulties with the filter. So we can determine which model of Dyson Ball you have, please get in touch with us directly by calling us free on 0800 298 0298 (UK), or 1866MYDYSON (US). I'm confident we'll be able to resolve this issue for you.
Dyson Online Customer Support
Posted on Oct 31, 2011
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