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Dish tv support

Having problems getting prime tv

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Hi Vicki,
You may call them at

  • CALL US 1-888-615-3725 for DISH
  • You can also try this steps:
  • MISSING OVER THE AIR CHANNELS The quality of reception and number of channels available depends on the antenna's placement and the customers location. Weather conditions may interfere with channel reception. The Channel Display receiver menu option may not be set correctly.
    1. Check Over-the-Air Antenna ConfigurationCheck that the wiring between your DISH receiver and your over-the-air antenna is configured properly using Setup OTA
    2. Reset ReceiverIf the issue is only on ONE receiver, unplug the DISH receiver for 10 seconds and plug back in.
      Please note: It may take up to 5 minutes for the reset process to be completed.
    3. Rescan Over-the-Air Channels to ReceiverAccess "Local Channels" select "Scan Locals" then "Save".

Posted on May 08, 2014

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Posted on Jan 02, 2017

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1 Answer

HOW DO YOU GET PRIME TIME ANYTIME ON ALL TV'S


Hi, I would be happy to assist you with your question. Prime Time Any Time is a feature of the Hopper that allows your local channels to be viewed using one tuner. It also allows for the recording of all four major networks ABC, CBS, NBC, & FOX during prime time hours using one tuner. If one TV is set to a local channel than you can press the Red Hot Key on any DISH Remote and it will display the TV Viewing Screen and all the locals will be listed. You can scroll to and select any of the locals listed and it will play on that TV. If you are still having issues and need additional assistance, please feel free to PM DISH directly on facebook here: http://goo.gl/dgbNL Thank you!

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Dish receiver wont power up


angelspapa20,

If there's no power at all to the receiver, then we can definitely check into it further. Try a different outlet if available to make sure it's not the outlet having an issue.

If the problem persists, the receiver will need to be replaced. You can contact our main line, or email me directly at thomas.faust@dish.com to get that taken care of!

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Having trouble getting my Dish Universal remote to connect to my Insignia 19" flats screen television. I think it is the silver (ES3189) model remote


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I came across your post. Are you still having problems with your DISH Network remote operating your Insignia TV? If you still are, I have 2 codes you can try to see if it will work on your TV. The codes are: 720, 539. The steps to program the remote to the TV are below.

Remotes: Basic (Television Only)
  1. Turn the Television On
  2. Press and Hold the TV Power button for three seconds until the LED flashes
  3. Enter the three-digit code using the buttons on the number pad.
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If I pause live TV, the DVR will frequently stop pausing and return to live TV and will not allow me to go in reverse. Also, the DVR is sometimes slow to respond to remote control commands, particularly...


paul_grizza,

Are you still having problems with your receiver? Anytime you are not able to perform DVR functions, it is usually an indication of a hard drive problem. Are you getting an error message (maybe 024) when the functions are not working? Please let me know if you are still having problems and I would be happy to assist you.

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Dish dvr612 does not play back properly when pausing live tv. The picture is pixelated, audio is only occasional, and skips up until it gets back to live tv mode.


Well hello! My name is Becki Barned with Dish Network customer service! the problem that you are having could be the hard drive having some problems. The first thing that you want to do, is to unplug the receiver from the power source. this is actually the first thing that you want to do if your dvr functions mess up like this. Blog back if yu have any other questions, our you can find us on Twitter!

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We recently moved our dish ( we are in an rv) and now we get a signal on one tv only. we have dish network and a 625 DVR. we have moved many times and have never had a problem before. in order to switch...


5shades690,

Are you still having problems with your TV 2 off the 625 receiver? You have a cable off the back of the receiver, TV 2 Home Distribution. That's feeding to your TV 2 location. You might check to make sure it is secure. You can also see if that cable screws into a diplexer if it is being back feed through the satellite cables. These are all potential problem spots, especially since you said it was working before. I hope this helps.

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austinbrooke,

I saw your post and I'm wondering if you are still having problems getting a picture on your TV. Is it TV 1 or TV 2? What type TV is connected? If it's a HD TV, you will need to go through your input or source list on the TV to find your picture on TV 1. TV 2 is generally on either channel 60 or 73. I hope this helps.

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Are you still having problems with programming the remote to your receiver? I am assuming it is TV 1? You should have a green tab at the bottom of the remote with a "green 1" and no lettering after the 1. If you have the correct tab on the bottom, you should be on the "System Information" screen, showing on your TV, from the receiver. At the bottom of the screen you will have "primary and secondary remote addresses" with numbers in the white boxes. You can press the "record" button on the remote to address the remote to the receiver. I hope this helps.

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Dish DVR problems


if the show that you are recording is also skipping on live tv, then it could be 2 things. it could either be a broadcasting issue (which the broadcasting center at dish network would have to correct on their end) or 2. it could be that your dish needs realigned. also if you purchased the dish dvr through dish network their models are quite often refurbished where they fix old models and send them back out. (most satellite companies do this) contact dish network and let them know you are having a problem, they may replace your dvr and if you have a protection plan they will often replace it for free.

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