Question about HP Photosmart D7260 Printer

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How do i remove a hp d7260 printhead

No longer prints black even with multiple "clean printhead" procedures, new ink cartridge, poking in ink delivery holes with needles and paperclips - can't clear the blockage. No error messages, ink display is full, just doesn't print the black ink. I have read that soaking in distilled water for 10 minutes will dissolve the dried up ink, but I can't figure out how to remove the printhead to do this. HP does not make it easy to take this printer apart!

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  • 776 Answers

Just soak it without taking it apart.

You our may have to put a few drops of rubbing alcohol on the end instead. I don't think the ink dissolves well in water.

Posted on May 08, 2014

  • Robin Crossman May 08, 2014

    Are you familiar with the printer? How would I soak it without taking it apart? Where would I put the alcohol?

  • Mark T
    Mark T May 09, 2014

    Yes and put the alcohol on the thermal jet of the print head on the cartridge. I was assuming you were asking how to clean the print cartridge. I was saying you don't have to take the cartridge apart. If your question is, how to take the cartridge out of the printer, then ask that question instead - it does not require taking te printer apart.



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SOURCE: Blank Ink not pumping to print head

Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds, and turn it on again without the printhead installed. After it has restarted, reinsert the printhead.

it will go through this long routine of perhaps 20 min or so. after its compleate it should print great.

Posted on Nov 28, 2008

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SOURCE: officejet d135 - "Supply Expired" error message

HP, in order to sell more ink, monitors the expiration date of the cartridges installed. Solution is either to buy a new unexpired cartridge from HP or to disable the date monitoring built in to the printer. This latter is done by removing the button cell located inside the D135 printer on the left hand side or by simply slipping a thin piece of plastic between button cell and metal contact. You will no longer have date function on printer, but it won't object to expired cartridges either.

Posted on Oct 18, 2008

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SOURCE: black is not printing

I think that you are right about the printhead running out of ink. Try running 1 or 2 test pages and see if the problem goes away

Posted on Jan 14, 2008

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I junked it!

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SOURCE: HP C6280 says out of black ink

Something is wrong with your Blach carrier or connections. Use a bit of alcohol and clean the array of gold contacts where the Ink cartridge plugs in. Most of the pins are shutter and piezo control (get the ink on paper) but a few do other stuff like check ink level, # of hours runtime, etc. This is very common problem with inkjet printers. Hope this helps.
Also... rub the contacts on the printhead with a pencil eraser to make them shiny and bright.


Posted on Mar 26, 2009

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HP Photosmart Premium C309 black ink won't print

For HP 564 cartridge print quality problems (severe print fade or no ink hitting is the paper with one or more colors) with your HP Photosmart printer, unfortunately unlike most printers found in the market, the newer Photosmart HP printer model series allows cartridges to run beyond the cartridge empty state and subsequently causes a deprime and/or 'drying out' of either the ink cartridges or the built-in PRINTHEAD. Also, infrequent printing can also lead to PRINTHEAD drying and many of the older printer models have a common tendency to suffer PRINTHEAD ink clogging, particularly with the black ink. All of our resolutions are provided on Inkjet411 site (with over 80 how-to videos):

The good news is that this type of condition is completely recoverable (most of the time). In 99% of the cases you'll either need to let the refilled ink cartridges 'fully absorb' the new ink for approx. 36 hours first (since they may have been 'dry' when brought them in for refilling, if this is applicable), or you'll need to perform a 'Clean Printhead' procedure from your printer's menu 2-3 times to reprime all of the ink lines.
NOTE: since the C309 printer model is a 5-color system, be advised you have two (2) black cartridges installed (black text and photo black), so both colors will need to be evaluated using an internal test print following our recovery suggestions.

Please perform the recovery steps outlined below, in order, or refer to the following support page which includes visuals/video to aid in the print quality recovery:

Please watch video at the following link which explains normal operation when using refilled ink cartridges:


1) In most cases, there is likely trapped air and/or numerous air bubbles in the printer ink port(s), so you should perform a "Clean PrintHead" procedure from your printer control panel 'TOOLS MENU', 1 to 3 times (repeat back-to-back). To avoid wasting too much ink right out the gate, we suggest you FIRST REVIEW all procedures below, along with the video at the following link, and then perform the tasks described below to recover the ink system:

2) A complete lack of printing is typically not a single cartridge problem, but is either the fluids interface into the PRINTHEAD* (foam connections are dry), electrical connectivity or an electrical failure of the PRINTHEAD itself. Please follow the steps at the following link to eliminate all variables:

NOTE 1: If one or more the colors were previously dry fired during printing (i.e. if you continued printing using only a few colors, then down to one, air may have been accidentally ingested into the ink lines between the cartridge(s) and PRINTHEAD. To recover from this problem, you may have to run the "Clean Printhead" procedure 2 or 3 times. Please watch the video on the HP 564 support page which describes some of the issues you could encounter:

3) If cartridges were recently refilled, then allow 36-48 hours for the ink cartridge's foam to fully absorb the ink (see photos here):

If, following several attempted 'Clean Printhead' actions, select colors do not recover, then allow the newly refilled cartridge sit upright and idle in the printer (or with storage caps installed if cartridges are not yet installed), for at least 36 hours (i.e. do not use printer during this time). Quite often HP564 ink cartridges which have been allowed to dry out (or select colors were allowed to run completely empty during normal printing usage) will be problematic immediately following ink refilling - you will need to allow cartridge foam (ink port at base of suspect ink cartridge) to fully absorb the ink - unfortunately this typically takes 36 - 48 hours. Refer to photos here:

Print the "INK RECOVERY TEST PRINT" from our Test Prints page (or the Print Quality Report from your printer's Tools menu): http://inkjet411. com/?page_id=146

4) If this does not remedy the problem, then you may have an unseated PRINTHEAD or dirty PRINTHEAD electrical contacts (connects to the carriage assembly); it is suggested to thoroughly clean Printhead electrical contacts and carriage contacts (inside printer):

    a. Remove all 4 (or 5) ink cartridges, then remove the internal PRINTHEAD and thoroughly clean rear electrical contacts and carriage electrical contacts.
    b.Inspect ink foam ports to see if they are 'wet with ink'...this will confirm whether ink is being pulled into the PRINTHEAD or not.
    c.If the ink foam ports are completely dry (no significant amount of ink present when blotted with a paper towel, etc.), then the PRINTHEAD is likely considered too dry to support proper ink flow and subsequent printing operations. Refer to PRINTHEAD removal process at (link down below) or at the following Inkjet411 link to provide general guidance:
    d.Re-install PRINTHEAD* and Retest.

    6) If the missing colors/poor image quality problem still cannot be corrected, then the PRINTHEAD may be completely/partially dry and may need to be flushed with warm water (if removable!) - see video here:

    Removable PRINTHEAD Flushing Steps:
      a.Remove all ink cartridges from the printer.
      b.Remove the printhead - in most cases you will need to pull up on the lever at right side of carriage assembly to unlock the printhead. Lift printhead straight up to remove.
      c.Over a sink, run warm tap water directly into the 4 (or 5) ink ports for approximately 2 minutes - this will effectively saturate the foam ports and blow ink out/thru the nozzle plate bottom.
      d.Using a lint-free towel, remove water from rear/bottom electrical contacts. Ensure printhead electrical contacts and exposed surfaces are fully dry.
      e.Install the printhead into the printer. You may observe a "Replace Printhead message" so you will need to cycle printer power by turning printer off and then on to clear the error.
      f.Install ink cartridges and retest printer. You should observe a New PRINTHEAD alert message followed by an approx. 4-minute preparation countdown prompt.
      g.If permissible, activate the 'Clean Printhead'. This can be done from the printer's control panel or software printer driver (for example, by selecting 'Tools' - 'Clean Printhead', or similar).
      h.If you have reached this point of the troubleshooting and all the previous troubleshooting steps did not work, then the printhead could be electrically damaged or at end of life* and may need to be replaced. To check the electrical state of the HP564 printhead, perform the PRINTHEAD Health Diagnostics Test procedure ( refer to Diagnostic's pdf file at link below, refer to your printer model for specific testing instructions: )

      Non-removable PRINTHEAD Flushing Steps:
        a.Remove suspect ink cartridge(s).
        b.Take a damp towel and repeatedly blot/saturate the respective color ink port with water (distilled water is recommended). Ink should be visible (fully saturated) on towel.
        c.Place a paper towel under the PRINTHEAD assembly.
        d.You'll see a round mesh ink port where ink flows into the PRINTHEAD.
        e.Thoroughly dampen the ink port with 0.5 to 1 teaspoon of distilled water (use an eye-dropper, small spoon, or similar - pour or drip water directly into the ink port).
        f.Remove towel from below PRINTHEAD.
        g.Reinstall ink cartridge(s).
        h.Activate the 'Clean Printhead' routine once or twice (2X) to see if the respective color(s) has recovered.
        7)Worst case scenario the PRINTHEAD may simply be damaged or at end-of-life and may require replacement, but usually you will see error messages like "Incompatible Printhead" or "Ink Delivery System Failure" when this occurs. Please note that a failure of the PRINTHEAD is unrelated to the refilled cartridges as the PRINTHEAD will eventually fail in time*. For more information on the how the PRINTHEAD works, watch the video here:

        * The HP 564 printer models have an electronic PRINTHEAD (most of which are customer replaceable) within the base of the carriage assembly (responsible for pulling ink from the 4 (or 5) ink cartridges and then firing the ink droplets onto the paper) - these will eventually fail depending on print usage type and printer duty cycle (i.e. rated for max. of ~12,000 printed pages over life, but the average PRINTHEAD life under typical consumer printing conditions is more in the neighborhood of ~6000+ pages, or approximately 7-8 sets of ink cartridges). The Print Quality Report reveals total number of pages printed.

        For information on HP 564 refilling tips please watch the video here:

        CAUTION: Be advised, the use of compatible/clone cartridges (i.e. sold thru the internet from China) are known to be problematic and may cause printer errors and/or permanent PRINTHEAD damage due to incompatible ink formulations (specifically those inks which contain volatile organic compounds or VOCs). We do NOT suggest using or refilling these types of ink cartridges.....refilling of HP 564 original/genuine ink cartridges is only suggested!

        HP 564 Ink Refilling Services & Additional Cautions:

        Please review all steps and let us know if you have any further questions. For any additional questions please contact us:

        -Thank you
        Inkjet411 Team Member

Jun 19, 2014 | HP PHOTOSMART PLUS B209A All-In-One...

1 Answer

Hp officejet 6500 e709n print quality poor even after replacing print head

For severe print quality/missing color issues there could be an air bubble/air gaps in the printer ink lines or a portion of the PRINTHEAD is dry, so you should first perform a Clean PrintHead procedure from your printer control panel.
NOTE: If one or more the colors were previously dry fired during printing (i.e. if you continued printing using only a few colors to one, air may have been accidently ingested into the ink lines between the cartridge(s) and PRINTHEAD. To recover from this problem, you may have to run the Clean Printhead procedure 2-3 times.
If a problem persists then it is suggested to review the steps outlined on the following HP 920 support pages, including printhead removal/printer cleaning and service station cleaning. It is suggested you refer to printer manufacturer instructions first as the Inkjet411 procedures are provided for general guidance purposes only. A dirty service station can cause poor image quality and/or ink cross-contamination between different colors:
If the problem still cannot be corrected, then the PRINTHEAD may be dry and may need to be flushed (i.e. with warm water as it could have dried out, but this is a function of how much you print). Remove and soak in hot water for 5 minutes...thoroughly dry printhead prior to re-installing. Retest.
For more information please visit:
Worst case scenario the PRINTHEAD may simply be electrically damaged or at end-of-life (typically fails between 3,000 and 5,000 printed pages) and may require replacement, usually accompanied by error messages like Incompatible Printhead or Ink Delivery/System Failure. NOTE: The PRINTHEAD will eventually fail in time. For more information on the how the PRINTHEAD works, watch the video here:
To verify Printhead performance, run the Tap 41 diagnostic test, (Pen Status: Pen OK).....for printer model instructions please visit:

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2 Answers

New ink only prints pink and black?

It's possible that your new ink cartridges are actually dried out. I know, they're new but I had 3 out of 4 shipped from a major supplier once and even though it all looked good 3 cartridges were actually a little dried out. Sometimes all it takes is a couple drops of water to get it going again.

I that doesn't work ty this:
More than likely your running out of ink. Check the ink levels first.
If you have Windows 7 you can check this by clicking on the "Start" button at the bottom of the screen, click on the "HP" folder and click on "HP Solutions Center". A graft will come up showing you the printer cartridges levels. Click on the small graft chart at the top right of the screen and the graft will enlage and show you exactly the staus of the ink levels. Click "Print" at the bottom of the screen and it'll run a print test. All 4 cartridges need to be above the "Low" level. It only takes one of them to mess up the print.

If you've got plenty of ink try cleaning the printer head by:
Click "Setup" (just below and left of the LED screen) on the printer.
Scroll the Led screen to "6. Tools". Hit "OK"
Now scroll to "2. Clean printhead". Hit "OK".

This should do it..

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HP 6940 won't print black-new cartridge installed-prints color but no black

In all likelihood your print head has become clogged at the black ink outlet. Be aware that printheads can BURN OUT if you keep trying to print and there's insufficient ink reaching the printhead. The ink flow is relied upon to prevent overheating of the tiny resistors at the printhead. Best bet is to remove the cartridges from the printhead and then remove the printhead and try to clean it in warm water. You will find many youtube videos on suggestions for cleaning the printheads on HP printers. Do a google search for your model. If all else fails you can order replacement printheads for the part that has failed. They are not cheap so price compare. Oftentimes they will cost nearly as much as a new printer!

May 16, 2012 | HP 6940 InkJet Printer

1 Answer

Black 3e won't print, even with NEW printhead.


Please check the "Rplacing an ink tank" part of the manual. Hope it will help you.

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HP C309a. Just refilled my original cartridges, but the black now won't work. I did get a message saying that the black cartridge had been reinserted, or something similar. Any ideas please. Someone said...

1. Do U use "HP Solution Center" and if yes, do u see the cartridge in "estimated ink levels" window (if U don't, try clean the chip's pins on the cartridge)? 2. The "Photo Black" is pigment ink while the "Black" is dye ink.

Apr 04, 2010 | HP Photosmart Premium C309A All-In-One...

1 Answer

I have an hp officejet 7110 all-in-one and I've been getting a message saying that supply expired on the black cartridge. i replace it and it still won't let me print. what else could be wrong

Hello there:
This problem is usually due to a print head that needs to be replaced
I have provided the information that you will need ok
best regards mike
This document provides information on how to replace a printhead or ink cartridge.A printhead may need replacing when print quality issues cannot be resolved by cleaning the printheads or a front-panel display message indicates a printhead needs to be replaced.An ink cartridge needs replacing when a front-panel display message indicates either:
  • Low ink levels
  • Ink cartridge approaching expiration date
CAUTION: Never remove an ink cartridge and a printhead at the same time. Use the table below to identify the correct ink cartridge part number: Ink cartridge Part number HP 14 black print cartridge C5011A HP 14 tri-color print cartridge C5010A Use the table below to identify the correct printhead part number: Printhead Part number HP 14 black printhead C4920A HP 14 cyan printhead C4921A HP 14 magenta printhead C4922A HP 14 yellow printhead C4923A Replacing the ink cartridges Follow the instructions below to replace the ink cartridges:
  1. Turn on the unit, and open the print-carriage access door by lifting the handle until the door locks into place. Figure 1: Opening the access doorc00064456.jpg
  2. The print carriage will move to the center of the unit.After the print carriage stops, remove the ink cartridge by pressing the gray release button, then lifting the cartridge up and out of its slot. Figure 2: Removing the ink cartridgec00064457.jpg
  3. Remove the new ink cartridge from its packaging and, being careful to touch only the black plastic, remove the tape. Figure 3: Removing the tapec00064458.jpg
  4. With the ink cartridge label face-up, push the new ink cartridge firmly down into the appropriate slot until it clicks into place.The color ink cartridge inserts into the right-hand slot as indicated by the rainbow colored oval. Figure 4: Inserting the new cartridgec00064459.jpg
  5. Close the print carriage access door. CAUTION: If the ink cartridge is removed before a replacement is available, close the print carriage access door and replace the ink cartridge within 24 hours.
Identifying parts of the printheads Use the table below to identify the parts:
  1. Printhead handle
  2. Printhead tower
  3. Copper contacts
  4. Plastic tape
  5. Ink nozzles
c00064460.jpg Do not touch:
  • Copper contacts
  • Ink nozzles
  • Printhead tower

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1 Answer

Generic black ink cartridge causing black ink to not print

Never mix dye and pigment inks/machines Head could be screwed Try copying many black text only pages up to 200 but run head clean after 50 or so Inkypete

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1 Answer

HP L7590 black ink printing poorly even with new HP cartridge

I have had the same problem It is the print head not the cartridge If your printer is still under warranty have the printhead(s) replaced if not Open the unit where the print heads are and hold the OK button for 5 seconds. The Print head carriage will move to the left

Carefully remove the KY (Black & Yellow) Print head with a cotton swab and alcohol clean the contacts and replace the printhead. If this does not work remove the printhead and then with a spray bottle spray the nozzle area on the bottom (DO NOT TOUCH THE NOZZLES AS THEY WILL BE DESTROYED) HP techs have told me this will void any warranty so act accordingly I use a printhead cleaning solution available from most any online ink supplier

Replace the printhead after it has dried out (less than a minute). The printer will then go through an alignment cycle and should print I had to do this several times before the print head performed as it should

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1 Answer

Blank Ink not pumping to print head

Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds, and turn it on again without the printhead installed. After it has restarted, reinsert the printhead.

it will go through this long routine of perhaps 20 min or so. after its compleate it should print great.

Nov 22, 2008 | HP Officejet Pro L7590 All-in-One InkJet...

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