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You need to remove the black cap at the back of the stapler, then use a screwdriver to press down on a lever inside the stapler. The stapler holder will pop out at the front, then pull it further out and load with staples. May be an easier way, but this what worked for me.
With the stapler sitting a solid surface, turn it 180 degrees so it is pointed away from you, and you are looking at the back. Press down on the plastic extension that you see (about mid-height on the stapler). This releases the staple-holding compartment (it shoots out the front of the stapler). Reload it with standard staples, push the compartment back in place until you hear a click. Voila!
I can solve it!!!!!!!!! Remove the clear tape at the front of the stapler...the tape you cannot see, and push from the back of the stapler! Please note on the bottom of the box......it reminds you that this stapler does not come with paper or staples!!!
Located on the end opposite of where the staples come out, there is a spring loaded cap. Push it in toward the base of the stapler and slightly down to release the retaining hook. then let the spring release the pressure rod and pull it out. Connedted to the end of the rod you will see a plunger that is shaped like a short run of staples. Make a mental note of how and where this plunger slides into the base of the stapler. Place a run of staples into the stapler in the same manner that the plunger fits then replace the plunger into the same place following the run of staples. Compress the spring into the stapler and attach the hook as it was. Now you are ready to work.
NOTE: If you cannot compress the spring enough into the stapler you have inserted too many staples, just remove some of the run of staples and try again.
depress the handle enough to release the side catch on the stapler. now pull the bottom track down. insert a few rows of staples and snap the track back up into the stapler. the spring loaded follower goes in back of the staple stack.
What has most likely happened is part of a staple is stuck in the front portion of the stapler where it forms the staple and presses it into the stapler.
You would most likely have to remove the stapler, and remove the binding staple from the stapler head.