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At RadioShack.com we want you to be fully satisfied with every item that you purchase. If you are not satisfied with a purchase, you may return most items within 30 days from date of purchase for a full refund of the purchase price, minus shipping, handling or other additional charges.
Its just so simple go to amazon website read the easy returns policy, if you can satisfy all the points you can return the product easily. see http://www.couponskingdom.in/ to know more about amazon rules.
I have solved this problem by deciding to never buy an RCA product again. The attitude of customer service is horrible, and if you think I will pay you to give me a solution to a problem that is clearly one of shotty workmanship, you can think again. One defective clock I can understand, 3 is outrageous and being asked to pay for an answer is insulting. No wonder so many businesses are going under these days.