Question about Office Equipment & Supplies
I have already insatlled the latest driver from the Fujitsu site. ix-2_1_11210_5001a.exe Help.....driving me crazy
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Posted on Jan 02, 2017
Has your scanner been working before?
If so, has anything changed since then such as new printers or other devices added to the computer, or upgraded to a new OS?
Which OS are you using?
When exactly does the error occur?
Does ScanGear open?
Are you able to preview?
Try connecting the USB cable to another port on the computer (directly to the computer...not through a HUB or any other device). Bypassing a hub, which would have to be a powered HUB, or other devices would rule out any issues with those devices.
Ultimately trying the scanner on another computer would rule out issues with the scanner as well.
Posted on May 10, 2008
SOURCE: Fujitsu fi 5120c e2 error
See page 25 of:
"E2" is "Trouble with the optical system (front)."
That doesn't solve your problem, but at least it narrow downs the focus of your problem.
Posted on Apr 11, 2009
SOURCE: CanoScan Lide 25 error message
ok, I solved this problem in an unorthodox fashion but it worked... so far that is. First a little history, I was getting this problem constantly and I was at the point where I was going to dump the machine in the trash... therefore I decided to do a little surgery.
Solution: I ripped off the plastic sides of the scanner and lifted the glass from the front while it was still in the back of the machine. I started to try to scan. After doing that I received a different error. After that error I replaced the glass without the plastic sides and it scanned with no problem. It works for me and it has worked since. Unorthodox? Yes it is, but when I forced a different error and forced recognition. I believe this is a software problem and not a hardware. Good luck to the rest of you. Any questions, I'll try to reply.
Posted on Aug 29, 2009
SOURCE: fi-4120c2 error Code
The scanner does self-diagnostic when receiving Read Command (to start scanning) and displays the result if any error or alarm is detected.
Error code-E3 in Fi-4120c2 scanner means "Light intensity check" . When this error is displayed on the scanner panel, TWAIN displays the following error-
" Irregular status is detected in scanner. If this status recurs after power cycling, please give following Sense key and ASC code to your service provider.
If ASC code is the following, please confirm following status before power cycling’
- When ASC=0x580, confirm if the shipping lock (if any) is set at “Release” position.
- When ASC=0x680, clean the sheet guide (white part) in ADF.
(Error Code DS42001)
E3 explains Optical alarm (back). This alarm occurs if the gain adjustment of the CCD amplifier does not succeed at a READ command for the first document, or during scanning.
- The lamp, the optical system or white sheet guide is dirty.
- Defective lamp or CCD.
- Connector disconnected
To check and resolve the issue, lease follow the steps provided below:
1. Is sheet guide (white part) in the reading position dirty?
#Open the ADF and clean the sheet guide (white part) and the glass.
2. Is the lamp ON?
3. Are the cables damaged?
4. Are the connectors connected correctly?
#Disconnect SCSI cable and turn the scanner ON. Open the ADF and press Cover open sensor to see if the lamp lights. If not, the error is caused by the defective lamp.
5. Is the optical unit dirty?
6. Are the cables damaged?
7. Are the connectors connected correctly?
# Check and Clean (ADF back):
# Check if inside of the grass for Upper unit ASSY is dirty. Clean inside of the glass of the dust cover.
9. If the issue still persists, then you may have to replace Optical unit.
Hope the above information will be helpful.
Please revert if you have further queries.
Thanks & regards,
Posted on Jul 27, 2010
This error usually indicates that the USB port on the PC is not providing enough power to drive the scanner.
To be compliant, USB ports must provide 500 ma at 5 volts. If the port is not functioning correctly, or if the port is of the "add-in card" type, it may not be supplying enough power to operate the scanner.
If possible, this cause can be confirmed by testing the scanner on another PC. If the scanner is functioning normally on another PC, this would confirm that a lack of power from the USB port on this PC is almost certainly the cause of the problem.
Do you have HUB connected to [External Power] - Some Hubs - Have a switch that has - [Internal/External Power Connection] - Verify it is in [External] position
This will conserve PC USB Power -
Keep in mind some scanners are USB Powered - and draws 500 milliamps - (USB Port Maximum Power) - If you have such a scanner - you should use a dedicated External Powered Hub for the Scanner & only that device
You may also try and swap the usb ports.
There may be more than one scanner driver installed, but only one works. The application may be using the wrong copy of the Scangear driver.
Try this procedure:
Posted on Dec 17, 2010
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