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Right below the blue ribbon where you have Mozilla firefox written, you will have a brown bars. Try right clicking on them and you must see Navigation Toolbars, Bookmark Tools bars and customize options.
Just click on them and you should find all your tool bars back.
The top skinny ring that is made of plastic is the one that needs to turn. The metal bell shaped piece does not turn. My plastic ring would not turn either. I took a flat blade screwdriver and stuck it between the plastic ring and metal bell shaped piece. I gently pryed the plastic ring away from the bell shaped piece. The plastic ring has 4 screws that hold it in place, they are at the 8 oclock, 10 oclock, 2 and 4 oclock positions. The ring has to be turned counter-clockwise when looking up at the fan from underneath. Once the ring is off take the 4 screws out and the fan will come down.