Question about Microsoft Windows 7 Home Premium 64BIT Operating System Software OEM DVD
My computer keeps restarting after shutdown offering tree options: save mode, save mode with connection or start windows normally. It happens some times 3 or 5 times per day. Your attention and help is greatly appreciated.
Posted by Anonymous on
Read the bluescreen an post the error, there might be a lot of things to give blue screens
Posted on Feb 13, 2015
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Posted on Jan 02, 2017
Boot to safe mode. Then log in as administrator. Open My Computer, rightclick on C drive. Click properties. Select Tools and then click Error Checking. Select (Automatically fix file system errors) and then click start.
It will ask that you restart the computer. Upon restart it will run a check disk and if there are any file system error that may be affecting your boot up problem, it will fix them. If that was the problem, it should start up after this process. If not then let me know so we can try something else.
Posted on Apr 09, 2008
Operating system problems can happen in a wide variety of circumstances. Anything from a software bug to hardware failure may be causing the system failures you're encountering. I'd like to help but I'll need to ask some basic questions before I can perform any in-depth research.
Just as a note, before I ask my questions, I'd strongly recommend discussing this problem directly with the retail location that you have purchased the system from. There is a chance that the system's hardware itself has problems and if your return period is short - some retailers have return/exchange periods as short as 7-14 days - you may not have much time available for getting the system evaluated and replaced if necessary.
1) What applications have you installed recently?
2) Have you installed any security software recently?
3) What kind of updates have been applied recently?
4) How long have you owned the system?
5) How old is the system?
6) Have you performed any Dell hardware diagnostics? (hard drive, memory, etc)
With answers to these basic questions I should be able to do some research and, at the very least, provide some ideas. These questions may lead to more questions but if they do I hope we can find a solution. As I mentioned above, if the system is covered by a return/exchange policy with your retailer I would strongly recommend working with them ASAP as these return/exchange policies generally do not give much leeway on time.
Geek Squad Agent Erik
Posted on Apr 29, 2008
This is not a good sign. If you are seeing the dots, which I am assuming they are in rows, or some line-like uniformity, when you first boot and on the Startup screen for Safe Mode (which is before Windows loads), this is an obvious indication that your video card has gone bad, and needs to be replaced. There is no software being loaded until you see the login screen to windows, or atleast the blue login screen flashes. This means you need to replace your video card. Fortunately, this is usually neither expensive, nor that hard. A decent video card can go for around $50 or more, depending on your needs. If you are a gamer or graphic designer, then a higher-end card will be more. Putting a new card in is not as hard as it may seem, but you may have experience on this. Let me know if I can be of further assistance, but this should solve your problem.
Posted on Mar 18, 2009
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