Question about Tomtom GO 910 GPS Receiver

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GO 910 not finding satellites

Hi. I just purchased a GO 910, took it out of the box, mounted it in the windshield of my truck, switched it on, went through the setup, and it all worked fine till it started searching for satellites. I left it searching for about 2hrs, nad there's a message in the bottom LH corner saying "Lost GPS satellites 2.30 ago". If I tap the screen, the message says "poor GPS satellite reception - are you inside a building", and the truck is sitting outside. What else can I try?
Please let me know ASAP.
email -

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Re: GO 910 not finding satellites

Take the Tomtom outside the car and see if it can acquire a satellite fix. You could have an athermic windshield. An athermic windshield is used to reflect heat waves from entering the vehicule, which will also prevent GPS signal from passing through. If you do have an athermic windshield then you will have to use an external aerial.

Posted on Jan 28, 2008

Re: GO 910 not finding satellites

Had same problem/reloaded thru computer/ok till today ,won't turn on now

Posted on Jan 27, 2008

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Mar 12, 2011 | Tomtom GO 910 GPS Receiver

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Feb 28, 2009 | Tomtom GO 910 GPS Receiver

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Hi there,
Yes, I too have experienced a problem with locking up when I take my TomTom 910 out of the dock after being connected to my computer. I also took my TomTom back to shop and was shown how to do a Hard Re-set on it. Firstly, you have to locate the reset button (which I see you have. Why it is hidden away in such an awkward position I don't know. I carry a pin/paperclip around with me for this purpose!) Press the reset button once until the TomTom screen switches off. Then with the TomTom off press AND HOLD DOWN the On button on top of your TomTom. Keep holding as white computer script appears on the screen. Carry on holding down until the remainder of the script appears to almost fill up the screen with script info and then this stops. Then release the On button and the TomTom icon will appear. After 2 to 3 minutes the TomTom should switch to show the current location map and look for satellites. Locking on to satellites can then take up to 15 minutes by the way.
Hope this helps.
Good Luck!!!


Feb 27, 2009 | Tomtom GO 910 GPS Receiver

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Aug 13, 2008 | Tomtom GO 910 GPS Receiver

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Hello sothypaw,

In order to receive satellite signals your GPS receiver must have a clear view of the sky. If you are using the GPS inside of a vehicle the body of the vehicle may shield the unit from receiving these signals.

To minimize this the GPS should be mounted at the lowest place within the automobile that has a clear view of the windshield and side windows. If you continue to have problems then you might consider purchasing an external antenna for use with the GPS.

Even with a properly mounted GPS you may occasionally lose satellite reception due to local terrain (hills, mountains, dense forest etc.) or other obstructions (parking garages, tunnels, etc.) which can block reception.

Best Regards,
"Go Ahead. Use Us."

Jul 10, 2008 | GPS Devices

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