Question about Tomtom GO 910 GPS Receiver

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GO 910 not finding satellites

Hi. I just purchased a GO 910, took it out of the box, mounted it in the windshield of my truck, switched it on, went through the setup, and it all worked fine till it started searching for satellites. I left it searching for about 2hrs, nad there's a message in the bottom LH corner saying "Lost GPS satellites 2.30 ago". If I tap the screen, the message says "poor GPS satellite reception - are you inside a building", and the truck is sitting outside. What else can I try?
Please let me know ASAP.
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  • Anonymous Nov 18, 2007

    Hi. I just purchased a GO 910, took it out of the box, mounted it in the windshield of my truck, switched it on, went through the setup, and it all worked fine till it started searching for satellites. I left it searching for about 2hrs, nad there's a message in the bottom LH corner saying "Lost GPS satellites 2.30 ago". If I tap the screen, the message says "poor GPS satellite reception - are you inside a building", and the truck is sitting outside.

  • roundos Nov 28, 2007

    Have the same problem



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Take the Tomtom outside the car and see if it can acquire a satellite fix. You could have an athermic windshield. An athermic windshield is used to reflect heat waves from entering the vehicule, which will also prevent GPS signal from passing through. If you do have an athermic windshield then you will have to use an external aerial.

Posted on Jan 28, 2008


Had same problem/reloaded thru computer/ok till today ,won't turn on now

Posted on Jan 27, 2008


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1 Answer

Have tom tom go 910 and can't separate unit from windshield suction cup holder

holding the gps and mount in your hands, looking at it sideways, push the release on the mount (at the cradle) and tip the bottom of the gps toward the top.

is kind of tips into place, if you know what i mean. it can be a real pain sometimes getting them separated.

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Mar 12, 2011 | Tomtom GO 910 GPS Receiver

1 Answer

What accessories to use for what?

You would use your windshield mount and suction it to the plastic horse shoe mount as a dash mount, and there is tons of other mounting options that you may wish to look at.
You can find many different TomTom mouting solutions such as vent mount, viser mount, cup holder mount, vehicle specific mount, windshield mount along with dash mount options at or
Good Luck

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Hi, can't find any reference on my tom tom go 910 to an altimeter function but it is supposed to have one

tap the satellite tab on the main screen (where the satellite bars are) then tap the right hand side where the satellite bars are on that next screen..

thats where mine is located, but it might be different on yours if you moved the location of the satellite bar on the main map page (there is a couple of different options to choose from in the options tab, as to where to locate the satellite bar)

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Dec 30, 2009 | Tomtom GO 910 GPS Receiver

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I'm looking to replace the power jack on my Tom Tom 910 Windshield base and can't find the manufacturer of the jack. Any guidance?

Hi, please consider the following for your task:

Dec 16, 2009 | Tomtom GO 920 GPS Receiver

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No satellite signal

Some vehicles have a coating in the windshield that can interfere with the GPS unit receiving the satellite signal. It is not the unit's fault. You may need to purchase an external antenna to allow your unit to work inside your vehicle. These are available at or at your local GPS retailer.

Nov 29, 2009 | Garmin nuvi® 200 Car GPS Receiver

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What do you use to charge the tom tom 910 in the house

In the box you have a 'desktop' mount. Looks like the windscreen mount without the ******.
Also you will have got a mains power lead.
Plug the lead into the 'desktop mount' (Left hand side) of the stick up bit.
Plug in and put your 910 onto the mount. It will 'Click' into place
The green light will shine to show it's charging.

To release the unit from the mount PRESS in the button in the middle of the screen top rim and lift off.

Remember to turn of the power at the socket to stop wasting electricity

The usb part of the desktop mount goes into your pc so you can connect to TomTom home or just plain old 'back it up'
It is ok to have power switched on or off when connect to the pc, there is no need to unplug the jackplug.

Hope this helps

Feb 28, 2009 | Tomtom GO 910 GPS Receiver

1 Answer

Safety lock

Hi there,
Yes, I too have experienced a problem with locking up when I take my TomTom 910 out of the dock after being connected to my computer. I also took my TomTom back to shop and was shown how to do a Hard Re-set on it. Firstly, you have to locate the reset button (which I see you have. Why it is hidden away in such an awkward position I don't know. I carry a pin/paperclip around with me for this purpose!) Press the reset button once until the TomTom screen switches off. Then with the TomTom off press AND HOLD DOWN the On button on top of your TomTom. Keep holding as white computer script appears on the screen. Carry on holding down until the remainder of the script appears to almost fill up the screen with script info and then this stops. Then release the On button and the TomTom icon will appear. After 2 to 3 minutes the TomTom should switch to show the current location map and look for satellites. Locking on to satellites can then take up to 15 minutes by the way.
Hope this helps.
Good Luck!!!


Feb 27, 2009 | Tomtom GO 910 GPS Receiver

7 Answers

My Tomtom 910 is having charging issues.

Hi Evan,

The rubber bungs often come out but it doesnt usually effect the charging although the rubber bung is there to help reduce vibration when used with a mount in a car. I have had many 910's here in the past with the bungs missing but never had any problem with them latching into the mount. I would think your problem is either some other plastic part is worn or broken. However , if you feel that the problem is the bung then I would go with your instinct but you might have to find something else to fit in the hole as parts are not readly available for TomToms unless you buy a whole unit thats faulty to use as parts / spares. Im'e sure something could be made to fit possibly part of an eraser or similar rubber part. You might also be able to use a small rubber cable grommet or similar.
As far as I know , it isnt possible to get a virus on to the TomTom as such but it is possible to get corrupted data on the hard drive ( or SD card with other models ) especially if you download things such as voices etc. I have had TomToms here were owner has downloaded comic voices and the files have caused very strange things to happen with the TomTom. I even had one where a voice file was making it look like the screen was damaged , so , your'e correct in thinking that way. In your case though , I doubt if the dowloaded voices have effected the charging , its more likely the poorly fitting mount thats casuing your problems.
If you manage to get the green light on ( this only shows power is going to the TomTom , it does NOT confirm charging ) then leave it for a few hourse before attempting to turn the TomTom on as that will ensure a resonable amount of charge especially if you battery is very flat.

Hope this helps . ( please rate the above reply if you think its helpful in any way )

Good Luck

Sep 20, 2008 | Tomtom GO 910

1 Answer

Tomtom 910

reset button located where the mount goes use paper clip to reset, then connect to computer and download updates

Aug 13, 2008 | Tomtom GO 910 GPS Receiver

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