Question about Brother MFC 420CN All-In-One InkJet Printer
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: MFC-420CN scanner error
This might be a hint: http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000100/000082/faq000182_001.html?reg=us&c=us&lang=en&prod=mfc420cn_us&Cat=8 another one is this: http://welcome.solutions.brother.com/bsc/public/us/us/en/doc/manual_index.html?reg=us&c=us&lang=en&prod=mfc420cn_us&type2=6&flang=English&dlid=
Posted on Oct 05, 2007
I had the SAME problem. I have 3 pc laptops and 1 Mac. The Mac could still print, but the pc's were hosed. I called BrotherUSA and this fixed the problem!
Go to your printer and after making sure it's connected to the network with the Ethernet cable, go to Menu > Print Reports > Network Config. This will print a page that shows your printer's IP address. We need to config that address in your Printer, Fax and Scanner settings in Control Panel.
Go to Control Panel > Printers & Faxes. Right click on your printer > Properties > Ports tab. Click Add Port and select Standard TCP/IP Port. Click New Port and click Next on the wizard. Enter the IP address of your printer in the first field (the second one will auto-fill). Click Next and Finish. Printer's done!
Right click on your PC-FAX in Printers & Faxes and Properties. Click on the ports tab and just check the box that you just created for Standard TCP/IP Port. Click OK. Fax is done!
Go back to Control Panel and select Scanners & Cameras. Right click on your printer/scanner > Properties > Network Setting tab. Select the Specify your machine by address radio button and, if it's not already in there, enter the IP address of your printer. Click OK. Scanner's done!
This will work as long as your router is running. You may need to repeat this process after a power outage or if you need to reboot your wireless router. Not too bad, though! I just wish everything was as easy as a Mac!!!
Posted on Aug 27, 2009
Look to the left side of the flatbed glass for a thin strip of glass by itself. When you scan from the glass, the document stays put and the sensor moves across the document. When you scan from the feeder, the sensor stays in that glass strip and the document moves across the sensor. See what I mean? I would check the small feeder glass for dirt or scratches from staples or other flotsam. Also not a bad idea to blow out the feeder path with some compressed air to ensure the documents is handled smoothly. Hope this helps!
Posted on Nov 11, 2009
My guess is a driver problem. I'm assuming you can print to it, so you know the USB connection is good. And you can make a copy (I assume), so you know the scanner mechanism and its connection with the rest of the machine works.
The scanner driver is separate from the printer driver. It's entirely possible to install and use the printer without having loaded the scanner driver. Best bet is to unplug the unit from your computer, then uninstall it completely from Windows. There may be an Uninstall program listed under Brother in your Start menu...All Programs... Or go to Start...Settings...Control Panel (or however your version of Windows get there) and open your Scanners and Cameras folder. If you find the Brother machine in there, Select it and click Remove. Do the same in the Printers folder.
Don't plug your machine back in until you have reinstalled the drivers. Go to www.brother-usa.com, and in the Service & Support box on the right, click Downloads. That will take you to a page where you'll select Multi-Function as your Product Group, then the model.
You'll get two lists of links. Forget Manuals, look at Drivers on the right.
Under Type of Software, click ALL. Select your OS.
Look for Setup.exe in the main directory, or you may need to browse folders labeled with different language abbreviations to find it.
Start the installation, and don't plug your USB cable in until the computer tells you to. it will install the printer first, then return to install the scanner. It may require you to restart Windows more than once. Sorry.
Once you've suffered through all that it should be fine.
Posted on Dec 24, 2009
Try the Control Center update tool.
For Windows XP
For Windows Vista
Posted on Apr 03, 2010
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