Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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I have a DC17 Animal and I recently got new carpeting installed and now that I have the friese (previously I had berber), my vacuum will barely move. I went to the owner manual and it said to change the bare floor/carpet option, but i don't see that option on my vacuum anywhere. Help!

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 4 Answers

SOURCE: Way too much suction

Did you call Dyson?  Just call their customer service and see if there have been other complaints like yours.  I just got the same model and will be looking out for this.
Randy

Posted on Dec 02, 2008

  • 1 Answer

SOURCE: works on carpet not on bare floors

It's not supposed to rotate on bare floors

Posted on Dec 25, 2008

  • 4 Answers

SOURCE: My Dyson Animal does not pick up on bare floors.

Check bottom Hose for Splits, Brush bar may be worn or set too high. check rubber seals.

Posted on Feb 08, 2010

VacuumRepair
  • 438 Answers

SOURCE: I have a Dyson DC14

Hello,

This sounds like your roller brush has stopped spinning for some reason. Turn the machine upside down when set to carpeting, and make sure the handle of the vacuum is down, as if you were in the vacuum posistion, and not up like the handle is when you're storing it.

Is your brush roller spinning? If it's not, there are two kinds of agitator brushes on the Dyson DC14, each has it's own troubleshooting.

If your beater brush is perfectly rounded in shape, then you have the newer style Dyson DC14 that doesn't use a clutch mechanism. Either belt has broken, or falled off, and is causing the brush not spin. Here's instructions with a pictorial on how to fix this problem;

Step 1. Unplug the vacuum cleaner.

  • Lay the machine flat on the floor and turn it over so that the base can be viewed.
  • Use a coin to turn the three soleplate fasteners and remove the soleplate as shown.


vacuumrepair.jpg

  • Check the brushbar for blockages and ensure the brushbar is rotating freely by hand.
  • If a blockage is present, carefully use a pair of scissors to cut away any hair and fibres from the brushbar ensuring you do not cut any of the bristles on the brushbar.

vacuumrepair_0.jpg
If the roller brush still doesn't spin after checking and removing any obstructions, then you need to replace the belt (or clutch if you have the early models). Here's a video that explains how to replace the clutch mechanism on Dyson vacuums;





If this failed to fix your problem, or if you have any other problems or questions, please feel free to just reply using the comment box below, I'm always happy to answer anyones questions or concerns. I hope this helped you. Please do be sure to rate my repair, or leave feedback for me if this helped. This is greatly appreciated by the Fixya community.

Chris Jones
GoVacuum.com

Posted on Jan 06, 2011

  • 101 Answers

SOURCE: Dyson DC 14 Animal - The carpet brush does not

The brush will only spin when the machine is reclined. Not when the machine is stood upright.
If the brush doesn't turn when the machine is reclined, and the brush control set to "auto", you have a brush bar and/or belt problem.

Posted on Jan 21, 2011

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1 Answer

Cannot push my DC17 animal forward on plush carpet. front digs in.


Make sure brush is spinning properly and that all wheels on base plate are there and spin freely. Make sure bottom of baseplate is clean. If these are all ok you may need a model that offers height adjustment for your style of carpet.

Dec 28, 2016 | Dyson DC17 Animal Bagless Upright Cyclonic...

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I have a Dyson dc17 I have changed the belt cleaned the brush bar clean the bar motor reset the switch and still when i vacuum the brush bar just stops does not rattle. does not do it on bare floors or...


hooked rugs produce the highest amount of friction opposing the brush rotation, which can over heat the drive motor. try using a height setting that raises the brush so that it barely touches the pile. If this issue has been going on for some time, you may need to replace the drive motor.

Jun 26, 2014 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

My carpet nap is very thick and it is very hard to vacuum with my Dyson dc17 animal. I need to know if there is a way to adjust the height on the vacuum


Hi Deb,

I'm sorry to hear you're having difficulty using DC17 on this particular carpet type. DC17 is engineered to adjust automatically to different floor types, and does not need manual height adjustment.

Carpet manufacturers sometimes recommend vacuuming deep or delicate carpet piles with the rotating brush bar turned off. We'd recommend checking with the manufacturer of your carpeting as they'll be best placed to offer advice on the correct way of cleaning it. To turn off the brush bar on DC17, just use the silver brush control switch next to the red on/off switch.

It's also worth checking that the soleplate is fitted correctly. Any dirt or residue on the soleplate can be removed with a damp cloth - make sure it's completely dry before refitting it. You can find out how to remove and replace it here: http://content.dyson.com/support/help.asp?article=962&product=DC17-ANIMAL

I hope this helps, but if you would like further advice after you've given this a try, please email your details to askdysonUS@dyson.com. One of our experts will be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 23, 2013 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Extremely difficult pushing vacuum over new carpet


Hi Julie,

I'm sorry to hear you're having difficulty using your DC17 on this particular carpet type. I'd encourage you to contact the carpeting manufacturer for advice, as they should be able to recommend the best way of cleaning it.

If you'd like any further assistance with your machine, please email us on askdysonUS@dyson.com, or give our customer Helpline a call on 1-866-693-9766.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

May 09, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Way too much suction


Did you call Dyson?  Just call their customer service and see if there have been other complaints like yours.  I just got the same model and will be looking out for this.
Randy

Dec 02, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dc17 Animal - doesn't roll backwards smoothly, it hops or bounces when on carpet


I found that if I pull back too fast, it tends to bounce the front end, I have slowed down on the return trip

Oct 04, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...

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